Tabs HD v Tab Pro HD


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dtb200
01-02-2013, 07:35 PM
Ok so I'm confused... :confused: I am a subscriber to Tabs HD but now see another app Tab Pro HD. I have downloaded the latter, it asks me to login, which I do but then the app states that I do not have a subscription :(

Surely you are not asking for two subscriptions for the two similar apps? As a subscriber, I'd expect any developments to be updates to the app I have committed to, not to feature in another app I need to subscribe to?? Have I misunderstood?

Thank you

UG Support
01-09-2013, 09:33 AM
@ dtb200: Ultimate Guitar Tabs HD app provides text tabs and Tab Pro HD offers interactive tabs in Tab Pro format (similar to Guitar Pro and Power Tab). Being two different applications, they therefore require two different subscriptions.

Fercerbar
01-23-2013, 03:20 AM
Why the heck would I change to that app if I have two subscriptions evereybody is confused, so you should re calculate your marketing studies because I am a big fan and actually this is a big leap backwards. It is ridiculous! I feel kind of scammed and really upset.

dancar09
02-05-2013, 07:57 AM
Have to agree with Fercerbar. I paid the 12 month subscription for Pro and haven't really liked its interface and tried to use the normal HD version, but have to buy a new subscription to see the same tabs just in a different interface / app.

It does make any sense... At all.

Can we not switch subscriptions at least?

sas_man
03-05-2013, 09:18 PM
Ahhh Yes!

Me too; I really thought I was subscribing to Tabs Pro HD when I ordered 'ULTIMATE GUITAR TABS HD'. It soundedl a lot fancier and more spectacular. When installed on my iPad, it shows up as the innoculous 'Tabs HD'. I find its not what I thought, and I too subscribed to an entire years worth. About 5 minutes later after some more research I find I could have had 'Tabs Pro HD' for a mere $2 more.

Hey 'ULTIMATE GUITAR TABS HD' I'm sort of i-balling a competing product called 'Guitar Pro' which looks mo' bet'r over all. Might go that route and count my lost dollars to a learning experience. After all, how many of us have spent 8 bucks on a meal at a restuarant and found it wasn't entirely all that it looked like in the picture.

My advice to 'Ultamate Guitar'; dump 'Tabs HD', oops!; I mean 'ULTIMATE GUITAR TABS HD' and just be honest about the plain Jane name 'Tabs Pro HD'

Just Sayin'

UG Support
03-06-2013, 08:52 AM
There are various apps that we develop. Thus, it is strongly recommendable for our loyal customers to carefully read the description before purchasing the app http://app.ultimate-guitar.com/apps/ and try free demo versions available for iPad subscriptions and online premium services.

john.shier
03-22-2013, 12:07 PM
>it is strongly recommendable for our loyal customers to carefully read the description before >purchasing the app http://app.ultimate-guitar.com/apps/ and try free demo versions available for >iPad subscriptions and online premium services

No argument here. This is sound advice for anything you intend to purchase but this is nickle and diming, plain and simple.

Put out an app, charge a reasonable fee. Wait a bit, put out another app and charge another reasonable fee. Oh and if you want the full experience on the web TOO, pay again. All those fees start to add up to something very UNreasonable.

Charge us something reasonable for access to everything and call it a day. Don't make us pay over and over, ad nauseum.

Until there is a reasonable alternative (let me know if there is) to UG, this is probably what we can expect. They aren't the first to do this and they won't be the last.

To end on a positive note, UG is a great site with a lot to offer. Keep up the good work and give us an option that reflects how much you appreciate your loyal customers.

debitcred1
05-31-2013, 07:42 PM
As mad as everyone seems, imagine me, I just renewed the old version with lifetime subscription. Teach me to look for a bargain related to an application!

syntropique
01-01-2014, 06:59 PM
So please tell us the rules Re: subscription across:

- iPad
- phone
- Mac/PC

I get that it looks like the pro product is a deal with a partner who does the synth and custom format stuff.

So here is the customer question. And yes, I do music software marketing for a living :)

What subscription and app works across all the platforms above and provide both interactive scores and standard tabs.

My UG "Tabs" app on the iPhone with its in-app upgrade seems to provide that for phone but the iPad does not.

I look forward to learning.

Thank You,

- kT

adrachman
01-18-2014, 07:43 PM
Yeah, this is insane. Just paid $25 for tabs HD lifetime. I really thought I was getting everything. That is, by far, the most I've ever paid for an app and now I discover that a third of your tabs don't load on it unless I pay another $30 for Tab Pro?? $55 total????? This is a scam. I want my money back.

nagha
01-19-2014, 08:57 PM
I just paid $50 for Tab Pro and it has nothing I want. I thought it was just the desktop version of the Tabs app (which is pretty good). I got ripped off and this is ridiculous.

dkirschner
01-20-2014, 07:38 PM
This seems to be a particularly bone headed call by the developers. I've been trying to figure out the real difference between the two apps and which would be the best subscription for my needs. After reading these comments I've decided to buy neither. The company appears to have generated a lot of bad will with their customers.
If you're going to offer a lifetime subscription, it should cover you're whole catalog or at least offer a discounted upgrade path to pro users. This is just plain bad business.

idralig
01-27-2014, 12:15 AM
I have an email I just sent to UG today to try and figure out the difference between all these apps. I'm so glad I came here to view your comments. I'm sorry to see so many painful experiences with what I have always considered to be a respected company. I'm even more disappointed that UG has taken the stance that it's the buyers issue and not theirs - you should have read the fine print! Wow!! I've been trying to figure it out and resorted to emailing UG for clarification. At the point of sale in the App Store there is no explanation or recognition of the other app.

Sure are a lot of disappointed customers for this to be an isolated mistake. I had a similar issue with one of the top amp modeling and effects apps for the iOS platform. They want you to buy the same app again for each device - iPhone and iPad - and there is no guidance when you review the apps in the store. Sorry that's not fair to me as a consumer. They understood but they could not provide the refund for an app or the in app purchases I made - my purchases were made thru Apple. Apple understood my issue and refunded my purchases with no hesitation. Everyone not pleased with this type of business model should take it up with Apple. I'm not sure how this will be viewed as a subscription vs. an in app purchase but it's worth a shot. From the comments above UG does not appear to be interested.

msalvador09
02-22-2014, 02:23 PM
im having trouble i bought the tabs and tabs pro subscription on my ipad and i have it as well on my iphone but when i log into the computer to look at my subscriptions it says I have none.. Does that mean i have to buy it for the computer to be able to use it? Or is there someway to download my previous purchases from the other devices I have onto the computer??

UG Support
02-27-2014, 09:59 AM
Unfortunately, despite having similar functionality Tab Pro HD app and Tab Pro web service are different. Tab Pro HD was specially designed for iPad and Tab Pro web is online service available on the website only. Therefore, one purchase cannot cover both subscriptions.

Damo71
03-15-2014, 09:54 PM
UG, you should take your customers' pulse and react accordingly. Your tabs are written for you by your customers. You provided a free service for years on the net. That's what made you great. Now you're giving the distinct impression that you've seen dollar signs,. Sure, you have two different apps. But they basically do the same thing and other developers would just as likely have integrated the two functions into the same app (in fact, the guitar pro app allows you to export your tab to PDF, so they manage to provide the two services on the one app). So don't try on the "oh, we can't help it" argument.

Your customers loyalty isn't automatic, and you should not take it for granted. So tell me: why not reward customer's loyalty and, if you absolutely must steal, say "if you have a subscription to the one, here's a decent reduction on the other"?

larushka
05-14-2014, 05:32 AM
Add me to the list. Paid for ability to save favorites. Now I can't access them anymore. Why don't we all report them to Apple?

UG Support
05-14-2014, 08:32 AM
Add me to the list. Paid for ability to save favorites. Now I can't access them anymore. Why don't we all report them to Apple?
Your request is not so clear. What app can't you get an access to your Favorites in?
Also you can create a ticket in our support to quickly resolve your problem:
http://www.ultimate-guitar.com/about/contact.htm

damianmb
06-06-2014, 04:13 AM
Old thread but. I purchased the Android App long time ago and I get all my favourites website like functionality.

I just downloaded the iPad app and there is no App in Purchase for the Tab PRO HD. So Do I need to pay for subscription for both? Seems rather excessive adding to the fact that is only for iPad and it will not be there when I purchase an iPhone.

Is that correct? The subscriptions are different for iPhone/iPad?

Besides.. any alternatives? Because I don't like this business practice at all.

UG Support
06-09-2014, 07:23 AM
Is that correct? The subscriptions are different for iPhone/iPad?


Yes, it's two different products with separate fee. But you can also download Ultimate Guitar Tabs for iPhone/iPod on your iPad, to download it for free you should use the same Apple ID that was used for purchasing the app.

gsasko
07-09-2014, 11:40 AM
If they tried on purpose to make this app(s) more confusing they couldn't have. It seems to me that it's a money grabbing attempt with little concern for the customer. I've already given this company 5 times more than I usually do for good apps and they want more. Half the time the tab I want is available on one of app like Pro but not on the other - and vice versa. This is the worst company by far that I've encountered in this industry!!

joelafferty
07-23-2014, 06:43 AM
I agree with the anger in earlier posts - i have Ultimate on my iPad but HD on my iPhone - they are different apps but access my favourites. why pay a sub for both? it's very, very confusing & please don't blame your customers for not reading the small print.
i really like the app, but this is really frustrating me and I'm now looking for other replacement apps to migrate to, which is a pity...

robbysibrahim
08-22-2014, 08:48 PM
I also don't see the major difference and justification for charging for every platform and screen size. So I googled around for alternatives.

Why can't you offer a flat, easy to understand pricing model no matter how the service is delivered? Netflix, amazon, spotify and countless others do it and hey seem to be doing just fine.

:confused:

bradmo
08-27-2014, 08:40 PM
Unfortunately, despite having similar functionality Tab Pro HD app and Tab Pro web service are different. Tab Pro HD was specially designed for iPad and Tab Pro web is online service available on the website only. Therefore, one purchase cannot cover both subscriptions.

This is a ridiculous statement. The only reason one purchase "cannot cover both subscriptions" is that YOU have set it up that way. There is nothing in your statement above that says otherwise.

Look at the subscription model for other content service providers. I have one Netflix subscription and I can watch their content on any device I choose to without additional charges. Same goes for Amazon Prime video, Hulu, Kindle books, Nook books, etc.

You need to go back to the drawing board on this one guys. It's broken and people are not happy.

KentRenshaw
08-31-2014, 01:17 AM
I have just purchased Tab Pro HD for $29.99. In November of 2013, I thought I had purchased Tabs HD. I am a novice and do not need Tab Pro HD but thought it was the ungraded version of Tabs HD. Very confusing.

The logos are similar, but after looking carefully, they were enough different that I wasn't even sure that it was the same company.

I notice that Tabs HD has many more tabs than Tab Pro HD. Being a beginner, can someone tell me what the difference is in the programs? I had contacted UG support and they don't have me as a customer on Tabs Pro, yet I show up on this site as a member since 11/2013.

There is little on either on itunes with an ipad to explain just what they do.

The names and logos are so similar, that it is very confusing.

Thanks!

UG Support
09-02-2014, 10:15 AM
I have just purchased Tab Pro HD for $29.99. In November of 2013, I thought I had purchased Tabs HD. I am a novice and do not need Tab Pro HD but thought it was the ungraded version of Tabs HD. Very confusing.

The logos are similar, but after looking carefully, they were enough different that I wasn't even sure that it was the same company.

I notice that Tabs HD has many more tabs than Tab Pro HD. Being a beginner, can someone tell me what the difference is in the programs? I had contacted UG support and they don't have me as a customer on Tabs Pro, yet I show up on this site as a member since 11/2013.

There is little on either on itunes with an ipad to explain just what they do.

The names and logos are so similar, that it is very confusing.

Thanks!
Tabs HD app provides text tabs and Tab Pro HD offers interactive tabs in Tab Pro format (similar to Guitar Pro and Power Tab). As you can see these are two different applications, therefore they require two different subscriptions.
If you want to change your subscription from one app to another, try to get a refund from Apple for wrong subs and buy a new one.

KentRenshaw
09-04-2014, 01:34 AM
There seems to be many more tabs on the non-interactive. I'm not sure that I am ready for the interactive ap. This is my first attempt at tabs as I have just learned a dozen or so chords.

Will the Pro add many more songs? It seems far behind the other.

Thanks
Kent

skilletaudio
09-14-2014, 07:05 AM
I just paid $50 for Tab Pro and it has nothing I want. I thought it was just the desktop version of the Tabs app (which is pretty good). I got ripped off and this is ridiculous.

I'm in the same boat, I got tired of the pop ups every time I go to their website on my iPad so I broke down and paid the $50 on my computer because it is easier and faster to pay on a computer. Then I went back to my iPad to use the app and log in and find that there is two apps and that neither of them will count my $50 towards using the app on my iPad. LAME and FRUSTRATING. Put warnings or something that says you are not paying for any mobile version when you spend this $50 this is for the computer ONLY!!!

Combine the purchases to a universal app or at least the two iPad apps together and make them two separate in app purchases. Just plain confusing. Why make it so you have to bounce between apps even if they are different functions?

You have to get these questions constantly no doubt. Way to pull a confusing marketing plan. :peace:

ashes_
09-14-2014, 01:05 PM
Well, they just Lost a new customer...

quattro57106
11-02-2014, 07:46 PM
That makes two.

EscapetheVeil
11-19-2014, 12:41 AM
I was thinking about buying a lifetime subscription to tabs pro...then I stumbled across this thread. SOOOO glad I did! This is the most pathetic attempt at money grabbing I've witnessed by any company EVER. It's as if you guys are literally asking to lose customers. I have lost all respect for UG, and you greedy little pigs won't be seeing a penny of my money.

dauerr
11-23-2014, 01:13 PM
Too confusing. I won't buy anything more from them.

janemcd
12-04-2014, 05:31 PM
That makes three.

hartbypass
12-04-2014, 09:59 PM
Having used the website for a number of years I was excited to come across the iPad versions of the apps. I can definitely see the annoyance and confusion of the apps. While I get the UG party line is that the apps are different in that Tabs HD is just text tabs and that Tab Pro interactive, why don't you just combine them into one app. I have no issue as a developer for you to recoup your development costs, i would seem a very easy task to migrate Tabs HD into Tab Pro HD. Just add the word "Text" in your controller on the right side of the app and when the user picks that you show the text version. Charge $50 for the combined app and be done with it.

Enough rant, here's a question. I was actually getting ready to by the Pro version for what was stated $29.99 Lifetime Access. When you click the home button in that app there is a banner ad that says save 50% Get Now, when you click that it asks me to login to the Apple Store and then says do you want to download that app for $29.99. Are you to imply the app is normally $59.98? I have never seen that implied anywhere on your app or the web. To me that seems misleading.

All that being said, I do think the apps are cool, but you need to rethink the implementation of them.

UG Support
12-05-2014, 08:11 AM
New update of Tabs HD supports Tab Pro files now. If you have already had any subscription within this app, you can buy Pro subs for discount price.

berkangedik
12-19-2014, 09:31 AM
What's the difference between them?
(Tabs HD) (Tabs Pro HD)

UG Support
12-19-2014, 10:50 AM
What's the difference between them?
(Tabs HD) (Tabs Pro HD)
Old Tabs HD app provides text tabs and Tab Pro HD offers interactive tabs in Tab Pro format (similar to Guitar Pro and Power Tab).
New Tabs HD app also gives an access to our Tab Pro base for additional fee. Or you can restore your Tab Pro HD subscription within Tabs HD.

amiroo
12-20-2014, 12:33 AM
Hi UG,
If I upgrade my current life time subsciption Tab HD to new optional Tab Pro (as promotion inside my Tab HD)' then will I have all the abilities of Tab Pro stand alone?
Thanks.

gsasko
12-20-2014, 09:12 AM
Your business practices are a disgrace. You promote two mutually exclusive products that don't have access to many of the same tabs and you leverage the look alike icons and near same names to confuse the buyer. I'm still not sure what I have with both but I know that you way overcharged me and your marketing tactics are duplicitous and meant to mislead.

UG Support
12-22-2014, 03:58 AM
Hi UG,
If I upgrade my current life time subsciption Tab HD to new optional Tab Pro (as promotion inside my Tab HD)' then will I have all the abilities of Tab Pro stand alone?
Thanks.
Yes. Plus you will get Guitar Tools service.

geordie_al
12-22-2014, 02:06 PM
Signed up as lifelong TabsHD last year and two days ago signed up for tabs Pro during special 50o/o offer for 7.99
Unable to open the app and now find not suitable for iPad but web only.

Unable find out how to get my refund back.
Info needs to be great deal clearer. Pity as Tabs HD great.

hesscat
12-23-2014, 09:09 PM
I am also looking into this 70% offer of $11.99/7.99 upgrade to Pro on iPad. Would I end up with the Pro HD app which contains all Tabs HD content plus the 3 Tools, or would I have to use 2 apps Tabs HD and Pro HD.

I have the apps for Android - UG Tabs, Tab Pro and Tools, and they are all within one app. Will I end up with exactly the same content for iPad?

The recent queries and issues here suggest something different is happening?

amiroo
12-23-2014, 09:52 PM
Hi,
I used to use Tab HD which is designed for chords and lyrics and I have subscribed to that,

Recently I've upgraded my Tab HD through 70% offer and these are what I have now:
1- Full access to Tab HD (which i hade before)
2- Full acces to Tab Pro options (like guitar pro) through previous app (Tab HD).
3- Full acces to extra tools like metronome, chords dictionary and tuner.
4- Also full access to Tab Pro independantely as another app.

But it needs to mention that Tab Pro is not usefull as still is in early life and has a lot of steps to comes like a good app.
For example you cant transport, you cant see chords beside tabs to play them, not all of the song comes with most used instrument.

So if you wanna upgrade consider them base on your needs.
For my Tab HD is very usefull but Tab Pro needs a lot of work.


I am also looking into this 70% offer of $11.99/7.99 upgrade to Pro on iPad. Would I end up with the Pro HD app which contains all Tabs HD content plus the 3 Tools, or would I have to use 2 apps Tabs HD and Pro HD.

I have the apps for Android - UG Tabs, Tab Pro and Tools, and they are all within one app. Will I end up with exactly the same content for iPad?

The recent queries and issues here suggest something different is happening?

hesscat
12-24-2014, 09:14 AM
Thanks amiroo!

amiroo
12-24-2014, 12:20 PM
Was least I could, you're welcome.

Thanks amiroo!

kendalllarkin
12-24-2014, 02:13 PM
Yes, it's two different products with separate fee. But you can also download Ultimate Guitar Tabs for iPhone/iPod on your iPad, to download it for free you should use the same Apple ID that was used for purchasing the app.

How do you do that?
I purchased the Tabs app on my iPhone, and the only products you have for the iPad is apparently a completely different software (THEY ARE IDENTICAL, EXCEPT YOUR FEE). I also purchased the Tabs HD lifetime.
....Back on the iPhone.... it still asks for more money for Add-ons I already paid for in the HD Lifetime!
Whats the deal?

Ultimate Guitar Tabs - Ultimate Guitar iOS App $2.99
largest catalog of songs with
guitar and ukulele chords, tabs,
lyrics and guitar lessons, v2.3.5 (4+)


Ultimate Guitar Tabs HD - Ultimate Guitar In-App Purchase $39.99
largest catalog of songs with
guitar and ukulele chords, tabs
and lyrics, Pro lifetime access


Subtotal: $42.98
Tax: $0.00



Order Total: $42.98

UG Support
12-25-2014, 08:48 AM
How do you do that?
I purchased the Tabs app on my iPhone, and the only products you have for the iPad is apparently a completely different software (THEY ARE IDENTICAL, EXCEPT YOUR FEE). I also purchased the Tabs HD lifetime.
....Back on the iPhone.... it still asks for more money for Add-ons I already paid for in the HD Lifetime!
Whats the deal?


Tabs for iPhone and Tabs HD for iPad require separate fee, so you can't restore in-app, purchaesed within one app, in another app.

To install iPhone version on iPad please open App Store app > choose "iPhone only" filter in upper toolbar > find our Tabs app for iPhone and install it for free using the same Apple ID, that was used for purchase.

jondespres
12-30-2014, 04:33 AM
I'm shocked by UG's charging. I've used UG for years and love it so I downloaded the Android version to my phone and paid for the full service. It was awesome. I then downloaded the same app to my iPad and logged in which is great but was shocked when I could access the form, view my favourites etc but when I tried to view the Tabs/Chords etc (which is why I purchased this) they said I had to pay??

Since then I contacted the helpdesk immediately and told them I was annoyed that they were trying to charge me twice only for them to RUDELY reply to my email stating:

----------------

Hi Jonathan,



Despite having almost identical functionality, Ultimate Guitar Tabs for iPa
d and Ultimate Guitar Tabs for Android are, nevertheless, two different app
s, developed separately for two completely different mobile platforms.

Therefore, it is technically impossible to transfer your purchases from one
platform to another.



Thank you for your understanding.



Best regards,

Ultimate Guitar Team

------------------

I have since requested, which is well within my rights, to have access on the iPad as I am logging into the same account as I am here.

Has anyone else had this problem?? What a rip off!!!!!!!!!!!!!!!!!!!!!!

rainman30
01-10-2015, 10:36 PM
I was about to buy UG Tabs Pro until i read about all the unhappy customers that have purchased your product. In fact it was a little confusing for me to. I was about to sign up for the free trial and if like it I would purchase a lifetime subscription but when i tried to to do that i was never given the option. Just that it would renew on a monthly basis. Which I would not want. I also had no idea if i could opt out at anytime just that I would be charged a monthly fee and there was no FINE PRINT to read.

The other reason I decided not to purchase your product is I agree why should you buy one product and not be able to login from any device you may have. Making someone pay for multiple devices is not right. Give the options up front with clear instructions not fine print.

I am a businessman with my own business and I know what customer service is and I also know these days if you don't take care of a customer you pay the ultimate social Media price. Which can hurt any business. If someone came to me and said they were not happy and they felt they were cheated I would do whatever it took to make sure they were happy. Telling a customer "READ THE FINE PRINT" sounds like a company that is out to scam people and one I have no interest in doing business with.

In the words of Harvey Mckay
"anyone can get the first order but the mark of a pro is the reorder

I built my business on word of mouth with no advertising. In this day and age with the internet customer service is everything. A happy customer tells his friends. an unhappy customer tells the world through the internet.
Not telling you how to run you business but with so many dissatisfied customers perhaps it time to reevaluate.
Sincerely
Brad
A customer you lost because you had so many unhappy customers. How many more have you lost that did't say anything.

andyode1
01-16-2015, 02:21 PM
Well I'm wondering why I'm unable to download the iPad app to my
iPhone. Now that I've looked at this thread I see I'm not alone this
App is one I have payed for already and it seems every time I use it
It wants more money to access what you thought you had already
payed for . I even notice that if you'd like to use their service ad free
you could pay them for that as well. I've used this app often and have
Not been overly impressed with it.(whining to be rated constantly and
upgrade)After reading about all the customers
who are unhappy and feeling like they were ripped off like I feel I won't
be renewing if you're new and haven't signed up yet don't! There are
services much better than this out there.

crystalchamber
01-29-2015, 10:29 PM
I just bought this for my iPad and I can't find anywhere that let's me change the tuning of the song (like from "E" to "E-flat" etc) I used to be able to do this on guitar pro. Can anyone help please?

UG Support
01-30-2015, 08:21 AM
I just bought this for my iPad and I can't find anywhere that let's me change the tuning of the song (like from "E" to "E-flat" etc) I used to be able to do this on guitar pro. Can anyone help please?
Probably you have bought subscription for our Tab Pro HD app. This app doesn't have special option to change a tuning for every tab. But you can use the Advanced Search. Tap "Tuning" and choose a tuning you need. Now all your search results would be in this tuning.

nrv416
01-30-2015, 05:39 PM
If I buy the 'Subscription free Tabs Pro' on my computer for $49.99 through the winter sale, will I have access to Tab Pro formatted tabs on my iPad and iPhone? And will I have access to the 'Ultimate Guitar Tools' on those devices?

Alternately, if I buy the 'Full Version' on my iPhone, will I have access to Tab Pro formatted tabs and the 'Ultimate Guitar Tools' on all my devices? Also, I don't see the cost of upgrading to the full version on my iPhone before I enter my Apple ID to pay. Can you please provide me with the cost of upgrading to the 'Full Version' under the 'Winter Sale'?

Screenshots are attached for convenience.

Thanks for your help,
Nick

P.s. It says you're offering the 'Tab Pro' version for 70% off (on computer), then you click to purchase and see that it's only offering $10 off the regular price of $49.99. I assume the 70% discount could be referring to lifetime subscription vs monthly, but it does seem odd. Pic also attached.


P.s.s. Sorry about the bad crop job on the attachments. It's really hard to get the pixels below 500x500. Maybe try increasing that limit too.

crystalchamber
02-01-2015, 07:54 PM
Probably you have bought subscription for our Tab Pro HD app. This app doesn't have special option to change a tuning for every tab. But you can use the Advanced Search. Tap "Tuning" and choose a tuning you need. Now all your search results would be in this tuning.

I wanted Ultimate guitar but it is not available any more.
I use to have Ultimate guitar and when I search for Ultimate guitar it automatically changes it to Tab pro
Can you change me to what I wanted which was Ultimate guitar not tab pro?

Try for your self
When you click on a song in Ultimate guitar it only gives you the option of Tab Pro to play it.

UG Support
02-04-2015, 05:01 AM
I wanted Ultimate guitar but it is not available any more.

Do you mean tabs hD app?
https://itunes.apple.com/us/app/ultimate-guitar-tabs-hd-subscription/id404167616

You can claim a refund from Apple for Tab Pro HD subscription and buy a new one for Tabs HD.
To get a refund you should send a report to A pple as the payment process is fully on their end. They've got a support page with a lot of useful information at this location:
http://www.apple.com/support/itunes/contact/
Please also read their Terms and Conditions:
http://www.apple.com/legal/itunes/us/terms.html

UG Support
02-04-2015, 05:07 AM
If I buy the 'Subscription free Tabs Pro' on my computer for $49.99 through the winter sale, will I have access to Tab Pro formatted tabs on my iPad and iPhone? And will I have access to the 'Ultimate Guitar Tools' on those devices?

Alternately, if I buy the 'Full Version' on my iPhone, will I have access to Tab Pro formatted tabs and the 'Ultimate Guitar Tools' on all my devices? Also, I don't see the cost of upgrading to the full version on my iPhone before I enter my Apple ID to pay. Can you please provide me with the cost of upgrading to the 'Full Version' under the 'Winter Sale'?

Screenshots are attached for convenience.

Thanks for your help,
Nick

P.s. It says you're offering the 'Tab Pro' version for 70% off (on computer), then you click to purchase and see that it's only offering $10 off the regular price of $49.99. I assume the 70% discount could be referring to lifetime subscription vs monthly, but it does seem odd. Pic also attached.


P.s.s. Sorry about the bad crop job on the attachments. It's really hard to get the pixels below 500x500. Maybe try increasing that limit too.
Hi Nick.

So every our product requires separate fee, cause it was made for certain platform/device.
But you can also download Tabs for iPhone/iPod on your iPad for free. Please open App Store app > choose "iPhone only" filter in upper toolbar > find our Tabs app for iPhone and install it for free using the same Apple ID, that was used for purchase.

50% offer within Tabs app for iPhone unlocks Tab Pro (separate price is $4.99) + Guitar Tools ($4.99) + Tab Tools ($4.99) + Lesson Pack ($6.99) for discount price $9.99 for all.

cmr213
02-21-2015, 09:38 PM
Was about to purchase a lifetime subscription myself. But after reading the horrific responses that other users have had regarding the pricing system and no significant clarification from UG to address the issue; I have decided against the subscription. After reading the responses I wasn't sure what I would actually have access to after subscribing.

As others have stated, UG clarify or fix your pricing model. The statement that because these are different platforms it is technically impossible, etc.. is just ludicrous.

The applications (either via Apple, Android, or the website) should be a method of accessing your database of tablature via login/password and subscription. As others have said, you don't see, as an example, Netflix having a database of movies/shows available only on one platform while having another database of movies available on a separate platform. Your implementation is flawed if that is how you have things set up.

Nevertheless, you are succeeding in making your customers unhappy with your services offered as they are. That should be a significant sign to any company that cares about its customers that a change is in order.

JohnBig John
02-24-2015, 05:47 PM
I paid for an unlimited subscription to Tab HD. I thought that this was a once only payment. I then took up the offer posted on the Tab HD app for a Valentine's Day offer to upgrade to 'Pro Lifetime access'. Again I thought this was a once only payment for access to the pro tabs. On checking my 'in app purchase' list, there seem to be a lot more charges than I was aware of. How can I find out what I am entitled to for what I have paid? Unless I get some understandable response within the next few days, I will have to cancel my membership, which would be a shame as I like the site. Please UG provide some clarity.

pabruce
03-01-2015, 12:19 PM
They have a nice scam Going on here. Taking advantage of new guitarists for sure. Going to complain to Apple and my States AG office. I'm on SS with limited income and am very pissed about it. Plus, you cant just call someone.

rgtalboy
03-03-2015, 05:32 PM
I have purchased and subscribed to everything you have for my ipad and iphone (the only devices I have). I have been unable to find a method for submitting tabs using my ipad. Help!

daydermo
03-25-2015, 12:41 PM
Having read the last 3 pages of "confused and angry" comments, I just can't come upgrade anything. UG, have you hired a politician recently. Your answers are very 'matter of fact', not 1 apology or customer empathy. Surely to God there is a product manager in there that understands the importance of transparency when offering a service or product. I have a promotional offer for 7.99 on my iPhone and 29.99 on my iPad and they look like the same deal. Apparently not.

Was getting the upgrade for me and my 7yr old son. Not any more. How could I? Too confusing. This situation is a social media and customer service disaster that could explode in your face. Seriously, consider changing the logos a bit and make it painfully obvious about what product does what. A simple product comparison table by platform would sort all this out.

bradmcconnell
05-16-2015, 10:20 PM
OK, I've been researching (or trying to) for the last 20 minutes... and I still can't figure out what the differences are in the two iPad apps. Can someone explain?

I really like the app... and I'm glad to pay a reasonable fee if I don't feel like I'm getting scammed. What a horrible way to do business.

cosmotopper
05-17-2015, 09:04 AM
What a ripoff product and company.

neilflynn
05-26-2015, 02:58 AM
Old Tabs HD app provides text tabs and Tab Pro HD offers interactive tabs in Tab Pro format (similar to Guitar Pro and Power Tab).
New Tabs HD app also gives an access to our Tab Pro base for additional fee. Or you can restore your Tab Pro HD subscription within Tabs HD.

I purchased the Tabs HD lifetime subscription a while ago and it included access to tab pro tabs within the tab HD app. I also had full access to the tab pro HD app which includes all the tab pro tabs that are already included in the tab HD app.

I tried to access the tab pro app recently and now it's asking me to pay a subscription. Why did I have access before but now I no longer do? If I have full access to the tab pro base within the tabs HD app plus all the text tabs why would I need to pay for the same access in a different app? How do I restore my tab pro HD subscription within the tabs HD app?

UG Support
06-01-2015, 03:43 AM
I purchased the Tabs HD lifetime subscription a while ago and it included access to tab pro tabs within the tab HD app. I also had full access to the tab pro HD app which includes all the tab pro tabs that are already included in the tab HD app.

I tried to access the tab pro app recently and now it's asking me to pay a subscription. Why did I have access before but now I no longer do? If I have full access to the tab pro base within the tabs HD app plus all the text tabs why would I need to pay for the same access in a different app? How do I restore my tab pro HD subscription within the tabs HD app?

Could you contact us here: http://support.ultimate-guitar.com and forward receipts of your purchases?

Abishai2007
06-07-2015, 10:46 PM
Old Tabs HD app provides text tabs and Tab Pro HD offers interactive tabs in Tab Pro format (similar to Guitar Pro and Power Tab).
New Tabs HD app also gives an access to our Tab Pro base for additional fee. Or you can restore your Tab Pro HD subscription within Tabs HD.

Sorry, this is completely misleading. I just bought the Lifetime subscription for Tab Pro HD, I then tried to restore the subscription in the new Tabs HD, and it gives me an error saying "You do not have any active subscriptions to restore."

From looking at this topic, I am now asking Apple for a refund. Very sad that a company would deal like this with bona fide customers.

Suggestion: Create a subscription system like so many other apps (e.g. Wunderlist, Office 365, Spotify... and so on) Where you buy a subscription to the service on any platform and it can be used on any of their platforms.

I can't tell you how disappointed I am right now :(

tbostick
08-23-2015, 08:19 PM
This is not acceptable... I found this thread after being confused myself, only to find so many others also confused and paying for content they don't want. You'll need to provide a refund.

Kbrrr3
08-30-2015, 01:14 AM
TAB PRO. Just bought and so confused. What is the difference

Gordpbird
08-31-2015, 05:45 PM
Totally agree with all these comments. Thought I was downloading an App that would give me basic chord charts while at jams. I downloaded Tab Pro thinking Pro would have it all. Big mistake. Since downloading the App 9 months ago O think I have only opened it a few times. I play primarily swing and jazz standards and compare what I got from IReal Pro to this and think this multi app thing is q big rip off. ( especially with similar names ) :shrug: I would like the other basic chord app but am afraid to download it. Think I will stick to my scanner and Forscore rather than face another disappointment.