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Search: Posts Made By: UG Support
Forum: Bug Reports 12-07-2015, 04:54 AM
Replies: 7
Views: 460
Posted By UG Support
Do you have this issue with all search requests...

Do you have this issue with all search requests or with smth special?

Please try to fallow this steps:
1. Clear data and clear cache of the Google Play store app.
2. Do the same for Ultimate Guitar...
Forum: Bug Reports 11-13-2015, 05:13 AM
Replies: 17
Views: 502
Posted By UG Support
Hey guys, All of you have artist or song name...

Hey guys,

All of you have artist or song name which includes " symbol so the html page was simply broken in the Favorites section. Our lead developer Ximich has just fixed the bug. Try it out.
Forum: Bug Reports 10-27-2015, 08:00 AM
Replies: 7
Views: 297
Posted By UG Support
We have to admit that certain bugs appeared after...

We have to admit that certain bugs appeared after we had switched to the new version of player. We are currently working on fixing these bugs and are planning to finish this work in near future....
Forum: Site Suggestions 09-02-2015, 12:38 PM
Replies: 0
Views: 228
Posted By UG Support
Pot Great idea

We have interesting idea.
Would you like to play songs on web with people from different points of the world? You will be able to create your own band without reference to the location, browse, edit...
Forum: Other 09-02-2015, 11:55 AM
Replies: 0
Views: 123
Posted By UG Support
Pot Great idea

We have interesting idea.
Would you like to play songs on web with people from different points of the world? You will be able to create your own band without reference to the location, browse, edit...
Forum: Tab Pro Service Feedback 08-19-2015, 06:40 AM
Replies: 6
Views: 541
Posted By UG Support
Please refer to the next article for refund...

Please refer to the next article for refund issues:
http://support.ultimate-guitar.com/knowledgebase/articles/514232-how-do-i-get-refund-for-tab-pro
Forum: Tab Pro Service Feedback 08-19-2015, 06:38 AM
Replies: 1
Views: 307
Posted By UG Support
Hi, I assume you've purchased Tab Pro in-app in...

Hi,

I assume you've purchased Tab Pro in-app in the Ultimate Guitar Tabs&Chords apps, so you've got access to the Tab Pro player inside the app.
If you purchase Lifetime local you'll get access to...
Forum: Tab Pro Service Feedback 08-19-2015, 05:06 AM
Replies: 5
Views: 456
Posted By UG Support
Please refer to the next article for refund...

Please refer to the next article for refund issues:
http://support.ultimate-guitar.com/knowledgebase/articles/514232-how-do-i-get-refund-for-tab-pro
Forum: Tab Pro Service Feedback 08-19-2015, 05:06 AM
Replies: 1
Views: 418
Posted By UG Support
Please refer to the next article for refund...

Please refer to the next article for refund issues:
http://support.ultimate-guitar.com/knowledgebase/articles/514232-how-do-i-get-refund-for-tab-pro
Forum: Site Suggestions 08-19-2015, 05:03 AM
Replies: 3
Views: 481
Posted By UG Support
Hi, Please refer to this...

Hi,

Please refer to this article:
http://support.ultimate-guitar.com/knowledgebase/articles/678946-bad-advertisement-ads

We've got thousands of advertisers and some of them are really dishonest. So...
Forum: Mobile Apps Feedback 08-19-2015, 05:00 AM
Replies: 4
Views: 514
Posted By UG Support
Hey guys, When you purchased Lifetime...

Hey guys,

When you purchased Lifetime crossplatform access the right links to the app can be found under "Mobile version" section.

As for app crash, could you tell us more info: Android version,...
Forum: Tab Pro Service Feedback 08-12-2015, 10:07 AM
Replies: 14
Views: 614
Posted By UG Support
Hi, We've got 10-20 refund requests per day and...

Hi,

We've got 10-20 refund requests per day and process them in order received. To get refunded you just need to open our support...
Forum: Mobile Apps Feedback 07-08-2015, 03:40 AM
Replies: 70
Sticky: Mobile Apps FAQ
Views: 22,365
Posted By UG Support
1. No, Ultimate Guitar Tabs & Chords android...

1. No, Ultimate Guitar Tabs & Chords android app has one-time purchase billing. So once you purchased app from Google Play you can download and install in on as many devices as possible under your...
Forum: New Members Q&A Forum 07-06-2015, 11:16 AM
Replies: 79
Views: 18,602
Posted By UG Support
Regarding this and all the similar...

Regarding this and all the similar requests.
Right now Tab Pro service is cross-platform and allows you to synchronize all your favorites and playlists under one UG account.
In order to get access to...
Forum: The Pit 06-17-2015, 11:47 AM
Replies: 2
Views: 284
Posted By UG Support
It is our mobile app ads and you always can close...

It is our mobile app ads and you always can close it by tapping on the close mark.
Forum: Tab Pro Service Feedback 06-10-2015, 05:00 AM
Replies: 23
Views: 4,875
Posted By UG Support
Hi, The Tab Pro app became crossplatform this...

Hi,

The Tab Pro app became crossplatform this May, and purchased subscription on website/iOS/Android can be shared on other platforms via UG account.
So, just log in under same UG account which from...
Forum: Tab Pro Service Feedback 06-01-2015, 03:43 AM
Replies: 78
Views: 29,921
Posted By UG Support
Could you contact us here:...

Could you contact us here: http://support.ultimate-guitar.com and forward receipts of your purchases?
Forum: Tab Pro Service Feedback 06-01-2015, 03:37 AM
Replies: 10
Views: 3,336
Posted By UG Support
The Ultimate Guitar Tabs HD and Tab Pro apps are...

The Ultimate Guitar Tabs HD and Tab Pro apps are different.

This May we've launched crossplatform access for Tab Pro app, by purchasing subscription on any platform (iOS/Android/Web) you get access...
Forum: Tab Pro Service Feedback 06-01-2015, 03:32 AM
Replies: 7
Views: 672
Posted By UG Support
Hi, Please visit our support portal to get...

Hi,

Please visit our support portal to get answer on your question:
http://support.ultimate-guitar.com/knowledgebase/articles/508775-how-do-i-cancel-my-tab-pro-subscription
Forum: Tab Pro Service Feedback 06-01-2015, 03:29 AM
Replies: 1
Views: 266
Posted By UG Support
Hi, Yes, UG servers suffered from overload. Now...

Hi,

Yes, UG servers suffered from overload. Now all the systems operational.
Forum: Tab Pro Service Feedback 06-01-2015, 03:23 AM
Replies: 40
Views: 3,378
Posted By UG Support
Please visit our support portal:...

Please visit our support portal: http://support.ultimate-guitar.com

You can find answers for your questions...
Forum: Tab Pro Service Feedback 06-01-2015, 03:19 AM
Replies: 2
Views: 292
Posted By UG Support
Hi, Just contact us here:...

Hi,

Just contact us here: http://support.ultimate-guitar.com and we'll refund you money.
Forum: Tab Pro Service Feedback 06-01-2015, 03:18 AM
Replies: 2
Views: 430
Posted By UG Support
Hi, There is an known issue with old Safari web...

Hi,

There is an known issue with old Safari web browsers and OS X, because our new improved player uses new rendering technologies, which are not present in old Safari. So we recommend you to update...
Forum: Tab Pro Service Feedback 04-15-2015, 10:33 AM
Replies: 1
Views: 220
Posted By UG Support
Hey Mike, Could you paste us screenshot of that...

Hey Mike,

Could you paste us screenshot of that message and tell your web browser user-agent?
Forum: Tab Pro Service Feedback 04-15-2015, 10:26 AM
Replies: 1
Views: 728
Posted By UG Support
Here is the link on the help...

Here is the link on the help article:
http://support.ultimate-guitar.com/knowledgebase/articles/537478-how-can-i-print-tabs

If you got Lifetime membership, then you definitely can print tabs.
Forum: Mobile Apps Feedback 04-15-2015, 10:24 AM
Replies: 1
Views: 1,249
Posted By UG Support
Hi. as all payments in iOS are handled by Apple...

Hi.

as all payments in iOS are handled by Apple iTunes, your subscription is linked to your Apple ID.

In order to cancel your subscription on iPad, please follow these steps:
1. Open your device's...
Forum: New Members Q&A Forum 04-10-2015, 06:45 AM
Replies: 51
Views: 21,303
Posted By UG Support
Hey all, There are 2 types of subscriptions: on...

Hey all,

There are 2 types of subscriptions: on Tab Pro web service and in Apple iTunes. Because we have own billing system, and Apple don't give us access to their billing system.

To cancel your...
Forum: New Members Q&A Forum 03-12-2015, 10:22 AM
Replies: 5
Views: 1,033
Posted By UG Support
Additionally I need to tell that Tabs HD app...

Additionally I need to tell that Tabs HD app provides text tabs and Tab Pro HD offers interactive tabs in Tab Pro format (similar to Guitar Pro and Power Tab). But new version of Tabs HD supports Tab...
Forum: New Members Q&A Forum 03-12-2015, 10:16 AM
Replies: 5
Views: 1,033
Posted By UG Support
Hi hite.spencer, Can you possible confuse Tab...

Hi hite.spencer,

Can you possible confuse Tab Pro app and Tab Pro HD app.
There are two different apps (with separate fee) available for Apple products: Tab Pro for iPhone/iPod and Tab Pro HD for...
Forum: New Members Q&A Forum 03-12-2015, 10:11 AM
Replies: 5
Views: 1,033
Posted By UG Support
Hi nie96, It looks like that you have purchased...

Hi nie96,
It looks like that you have purchased Tab Pro, Guitar Tools and Tab Tools in-apps for your Tabs app.

Tab Pro is an interactive Tablature format, similar to Guitar Pro or Power Tab. When...
Showing results 1 to 30 of 486

 
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