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Search: Posts Made By: UG Support
Forum: The Pit 06-17-2015, 11:47 AM
Replies: 2
Views: 97
Posted By UG Support
It is our mobile app ads and you always can close...

It is our mobile app ads and you always can close it by tapping on the close mark.
Forum: Tab Pro Service Feedback 06-10-2015, 05:00 AM
Replies: 18
Views: 2,202
Posted By UG Support
Hi, The Tab Pro app became crossplatform this...

Hi,

The Tab Pro app became crossplatform this May, and purchased subscription on website/iOS/Android can be shared on other platforms via UG account.
So, just log in under same UG account which from...
Forum: Tab Pro Service Feedback 06-01-2015, 03:43 AM
Replies: 65
Views: 20,962
Posted By UG Support
Could you contact us here:...

Could you contact us here: http://support.ultimate-guitar.com and forward receipts of your purchases?
Forum: Tab Pro Service Feedback 06-01-2015, 03:37 AM
Replies: 5
Views: 860
Posted By UG Support
The Ultimate Guitar Tabs HD and Tab Pro apps are...

The Ultimate Guitar Tabs HD and Tab Pro apps are different.

This May we've launched crossplatform access for Tab Pro app, by purchasing subscription on any platform (iOS/Android/Web) you get access...
Forum: Tab Pro Service Feedback 06-01-2015, 03:32 AM
Replies: 7
Views: 478
Posted By UG Support
Hi, Please visit our support portal to get...

Hi,

Please visit our support portal to get answer on your question:
http://support.ultimate-guitar.com/knowledgebase/articles/508775-how-do-i-cancel-my-tab-pro-subscription
Forum: Tab Pro Service Feedback 06-01-2015, 03:29 AM
Replies: 1
Views: 122
Posted By UG Support
Hi, Yes, UG servers suffered from overload. Now...

Hi,

Yes, UG servers suffered from overload. Now all the systems operational.
Forum: Tab Pro Service Feedback 06-01-2015, 03:23 AM
Replies: 13
Views: 774
Posted By UG Support
Please visit our support portal:...

Please visit our support portal: http://support.ultimate-guitar.com

You can find answers for your questions...
Forum: Tab Pro Service Feedback 06-01-2015, 03:19 AM
Replies: 2
Views: 130
Posted By UG Support
Hi, Just contact us here:...

Hi,

Just contact us here: http://support.ultimate-guitar.com and we'll refund you money.
Forum: Tab Pro Service Feedback 06-01-2015, 03:18 AM
Replies: 2
Views: 242
Posted By UG Support
Hi, There is an known issue with old Safari web...

Hi,

There is an known issue with old Safari web browsers and OS X, because our new improved player uses new rendering technologies, which are not present in old Safari. So we recommend you to update...
Forum: Tab Pro Service Feedback 04-15-2015, 10:33 AM
Replies: 1
Views: 136
Posted By UG Support
Hey Mike, Could you paste us screenshot of that...

Hey Mike,

Could you paste us screenshot of that message and tell your web browser user-agent?
Forum: Tab Pro Service Feedback 04-15-2015, 10:26 AM
Replies: 1
Views: 259
Posted By UG Support
Here is the link on the help...

Here is the link on the help article:
http://support.ultimate-guitar.com/knowledgebase/articles/537478-how-can-i-print-tabs

If you got Lifetime membership, then you definitely can print tabs.
Forum: Mobile Apps Feedback 04-15-2015, 10:24 AM
Replies: 1
Views: 367
Posted By UG Support
Hi. as all payments in iOS are handled by Apple...

Hi.

as all payments in iOS are handled by Apple iTunes, your subscription is linked to your Apple ID.

In order to cancel your subscription on iPad, please follow these steps:
1. Open your device's...
Forum: New Members Q&A Forum 04-10-2015, 06:45 AM
Replies: 29
Views: 12,817
Posted By UG Support
Hey all, There are 2 types of subscriptions: on...

Hey all,

There are 2 types of subscriptions: on Tab Pro web service and in Apple iTunes. Because we have own billing system, and Apple don't give us access to their billing system.

To cancel your...
Forum: New Members Q&A Forum 03-12-2015, 10:22 AM
Replies: 5
Views: 609
Posted By UG Support
Additionally I need to tell that Tabs HD app...

Additionally I need to tell that Tabs HD app provides text tabs and Tab Pro HD offers interactive tabs in Tab Pro format (similar to Guitar Pro and Power Tab). But new version of Tabs HD supports Tab...
Forum: New Members Q&A Forum 03-12-2015, 10:16 AM
Replies: 5
Views: 609
Posted By UG Support
Hi hite.spencer, Can you possible confuse Tab...

Hi hite.spencer,

Can you possible confuse Tab Pro app and Tab Pro HD app.
There are two different apps (with separate fee) available for Apple products: Tab Pro for iPhone/iPod and Tab Pro HD for...
Forum: New Members Q&A Forum 03-12-2015, 10:11 AM
Replies: 5
Views: 609
Posted By UG Support
Hi nie96, It looks like that you have purchased...

Hi nie96,
It looks like that you have purchased Tab Pro, Guitar Tools and Tab Tools in-apps for your Tabs app.

Tab Pro is an interactive Tablature format, similar to Guitar Pro or Power Tab. When...
Forum: Tab Pro Service Feedback 02-18-2015, 10:16 AM
Replies: 1
Views: 102
Posted By UG Support
If you mean our Tab Pro web service,...

If you mean our Tab Pro web service, unfortunately it doesn't have lyrics.
Forum: Bug Reports 02-17-2015, 10:57 AM
Replies: 109
Views: 13,214
Posted By UG Support
Unfortunately mp3s service has been closed. We...

Unfortunately mp3s service has been closed. We send some messages about it to you by email and private messages.
Sorry for inconvenience.
Forum: Bug Reports 02-17-2015, 10:54 AM
Replies: 2
Views: 158
Posted By UG Support
...

Fixed!
http://tabs.ultimate-guitar.com/0-9/12_rods/glad_that_its_over_tab.htm
Forum: Tab Pro Service Feedback 02-17-2015, 10:50 AM
Replies: 15
Views: 976
Posted By UG Support
I can't find any subscription linked to your...

I can't find any subscription linked to your account "kelsdiener". Please clarify, what certain subscription have you been charged for: Tab Pro web service or iPad app (via iTunes)?
Forum: Tab Pro Service Feedback 02-17-2015, 10:47 AM
Replies: 1
Views: 108
Posted By UG Support
Unfortunately, despite having similar...

Unfortunately, despite having similar functionality Tab Pro HD (or Tabs HD) app and Tab Pro web service are different. Tab Pro HD was specially designed for iPad and Tab Pro web is online service...
Forum: Tab Pro Service Feedback 02-17-2015, 10:46 AM
Replies: 13
Views: 774
Posted By UG Support
We refunded your money back.

We refunded your money back.
Forum: Tab Pro Service Feedback 02-17-2015, 10:44 AM
Replies: 1
Views: 174
Posted By UG Support
We have plans to make crossplatform subscription...

We have plans to make crossplatform subscription this year, but now every our product requires separate fee, cause it was made for certain platform/device.
Forum: Mobile Apps Feedback 02-17-2015, 10:43 AM
Replies: 53
Sticky: Mobile Apps FAQ
Views: 13,159
Posted By UG Support
We have plans to make crossplatform subscription...

We have plans to make crossplatform subscription this year, but now every our product requires separate fee, cause it was made for certain platform/device.
Forum: Mobile Apps Feedback 02-17-2015, 10:40 AM
Replies: 13
Views: 792
Posted By UG Support
Not yet.

Not yet.
Forum: Bug Reports 02-11-2015, 11:29 AM
Replies: 5
Views: 262
Posted By UG Support
Sorry, but your post is misunderstood for me. You...

Sorry, but your post is misunderstood for me. You can create a ticket and describe there your request in more details. Also please indicate certain app you use and your device properties (e.g. Tabs...
Forum: Tab Pro Service Feedback 02-11-2015, 11:23 AM
Replies: 15
Views: 976
Posted By UG Support
We refunded your money back.

We refunded your money back.
Forum: Tab Pro Service Feedback 02-11-2015, 11:21 AM
Replies: 15
Views: 976
Posted By UG Support
We refunded your money back.

We refunded your money back.
Forum: Tab Pro Service Feedback 02-11-2015, 11:19 AM
Replies: 1
Views: 116
Posted By UG Support
Unfortunately our Tab Pro doesn't have such...

Unfortunately our Tab Pro doesn't have such special option.
Forum: Mobile Apps Feedback 02-11-2015, 11:17 AM
Replies: 18
Views: 4,465
Posted By UG Support
Please create a ticket...

Please create a ticket here:
http://support.ultimate-guitar.com/

Then go to Settings of your iPad, then to iTunes & App Store > click on Apple ID > "View Apple ID" > under Subscriptions, select...
Showing results 1 to 30 of 472

 
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