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Forum: Tab Pro Service Feedback 08-19-2015, 06:40 AM
Replies: 5
Views: 272
Posted By UG Support
Please refer to the next article for refund...

Please refer to the next article for refund issues:
http://support.ultimate-guitar.com/knowledgebase/articles/514232-how-do-i-get-refund-for-tab-pro
Forum: Tab Pro Service Feedback 08-19-2015, 06:38 AM
Replies: 1
Views: 130
Posted By UG Support
Hi, I assume you've purchased Tab Pro in-app in...

Hi,

I assume you've purchased Tab Pro in-app in the Ultimate Guitar Tabs&Chords apps, so you've got access to the Tab Pro player inside the app.
If you purchase Lifetime local you'll get access to...
Forum: Tab Pro Service Feedback 08-19-2015, 05:06 AM
Replies: 5
Views: 251
Posted By UG Support
Please refer to the next article for refund...

Please refer to the next article for refund issues:
http://support.ultimate-guitar.com/knowledgebase/articles/514232-how-do-i-get-refund-for-tab-pro
Forum: Tab Pro Service Feedback 08-19-2015, 05:06 AM
Replies: 1
Views: 95
Posted By UG Support
Please refer to the next article for refund...

Please refer to the next article for refund issues:
http://support.ultimate-guitar.com/knowledgebase/articles/514232-how-do-i-get-refund-for-tab-pro
Forum: Site Suggestions 08-19-2015, 05:03 AM
Replies: 3
Views: 236
Posted By UG Support
Hi, Please refer to this...

Hi,

Please refer to this article:
http://support.ultimate-guitar.com/knowledgebase/articles/678946-bad-advertisement-ads

We've got thousands of advertisers and some of them are really dishonest. So...
Forum: Mobile Apps Feedback 08-19-2015, 05:00 AM
Replies: 2
Views: 199
Posted By UG Support
Hey guys, When you purchased Lifetime...

Hey guys,

When you purchased Lifetime crossplatform access the right links to the app can be found under "Mobile version" section.

As for app crash, could you tell us more info: Android version,...
Forum: Tab Pro Service Feedback 08-12-2015, 10:07 AM
Replies: 14
Views: 310
Posted By UG Support
Hi, We've got 10-20 refund requests per day and...

Hi,

We've got 10-20 refund requests per day and process them in order received. To get refunded you just need to open our support...
Forum: Mobile Apps Feedback 07-08-2015, 03:40 AM
Replies: 59
Sticky: Mobile Apps FAQ
Views: 15,175
Posted By UG Support
1. No, Ultimate Guitar Tabs & Chords android...

1. No, Ultimate Guitar Tabs & Chords android app has one-time purchase billing. So once you purchased app from Google Play you can download and install in on as many devices as possible under your...
Forum: New Members Q&A Forum 07-06-2015, 11:16 AM
Replies: 45
Views: 8,012
Posted By UG Support
Regarding this and all the similar...

Regarding this and all the similar requests.
Right now Tab Pro service is cross-platform and allows you to synchronize all your favorites and playlists under one UG account.
In order to get access to...
Forum: The Pit 06-17-2015, 11:47 AM
Replies: 2
Views: 193
Posted By UG Support
It is our mobile app ads and you always can close...

It is our mobile app ads and you always can close it by tapping on the close mark.
Forum: Tab Pro Service Feedback 06-10-2015, 05:00 AM
Replies: 18
Views: 2,688
Posted By UG Support
Hi, The Tab Pro app became crossplatform this...

Hi,

The Tab Pro app became crossplatform this May, and purchased subscription on website/iOS/Android can be shared on other platforms via UG account.
So, just log in under same UG account which from...
Forum: Tab Pro Service Feedback 06-01-2015, 03:43 AM
Replies: 66
Views: 22,988
Posted By UG Support
Could you contact us here:...

Could you contact us here: http://support.ultimate-guitar.com and forward receipts of your purchases?
Forum: Tab Pro Service Feedback 06-01-2015, 03:37 AM
Replies: 7
Views: 1,372
Posted By UG Support
The Ultimate Guitar Tabs HD and Tab Pro apps are...

The Ultimate Guitar Tabs HD and Tab Pro apps are different.

This May we've launched crossplatform access for Tab Pro app, by purchasing subscription on any platform (iOS/Android/Web) you get access...
Forum: Tab Pro Service Feedback 06-01-2015, 03:32 AM
Replies: 7
Views: 533
Posted By UG Support
Hi, Please visit our support portal to get...

Hi,

Please visit our support portal to get answer on your question:
http://support.ultimate-guitar.com/knowledgebase/articles/508775-how-do-i-cancel-my-tab-pro-subscription
Forum: Tab Pro Service Feedback 06-01-2015, 03:29 AM
Replies: 1
Views: 151
Posted By UG Support
Hi, Yes, UG servers suffered from overload. Now...

Hi,

Yes, UG servers suffered from overload. Now all the systems operational.
Forum: Tab Pro Service Feedback 06-01-2015, 03:23 AM
Replies: 13
Views: 952
Posted By UG Support
Please visit our support portal:...

Please visit our support portal: http://support.ultimate-guitar.com

You can find answers for your questions...
Forum: Tab Pro Service Feedback 06-01-2015, 03:19 AM
Replies: 2
Views: 158
Posted By UG Support
Hi, Just contact us here:...

Hi,

Just contact us here: http://support.ultimate-guitar.com and we'll refund you money.
Forum: Tab Pro Service Feedback 06-01-2015, 03:18 AM
Replies: 2
Views: 297
Posted By UG Support
Hi, There is an known issue with old Safari web...

Hi,

There is an known issue with old Safari web browsers and OS X, because our new improved player uses new rendering technologies, which are not present in old Safari. So we recommend you to update...
Forum: Tab Pro Service Feedback 04-15-2015, 10:33 AM
Replies: 1
Views: 152
Posted By UG Support
Hey Mike, Could you paste us screenshot of that...

Hey Mike,

Could you paste us screenshot of that message and tell your web browser user-agent?
Forum: Tab Pro Service Feedback 04-15-2015, 10:26 AM
Replies: 1
Views: 405
Posted By UG Support
Here is the link on the help...

Here is the link on the help article:
http://support.ultimate-guitar.com/knowledgebase/articles/537478-how-can-i-print-tabs

If you got Lifetime membership, then you definitely can print tabs.
Forum: Mobile Apps Feedback 04-15-2015, 10:24 AM
Replies: 1
Views: 615
Posted By UG Support
Hi. as all payments in iOS are handled by Apple...

Hi.

as all payments in iOS are handled by Apple iTunes, your subscription is linked to your Apple ID.

In order to cancel your subscription on iPad, please follow these steps:
1. Open your device's...
Forum: New Members Q&A Forum 04-10-2015, 06:45 AM
Replies: 29
Views: 13,906
Posted By UG Support
Hey all, There are 2 types of subscriptions: on...

Hey all,

There are 2 types of subscriptions: on Tab Pro web service and in Apple iTunes. Because we have own billing system, and Apple don't give us access to their billing system.

To cancel your...
Forum: New Members Q&A Forum 03-12-2015, 10:22 AM
Replies: 5
Views: 713
Posted By UG Support
Additionally I need to tell that Tabs HD app...

Additionally I need to tell that Tabs HD app provides text tabs and Tab Pro HD offers interactive tabs in Tab Pro format (similar to Guitar Pro and Power Tab). But new version of Tabs HD supports Tab...
Forum: New Members Q&A Forum 03-12-2015, 10:16 AM
Replies: 5
Views: 713
Posted By UG Support
Hi hite.spencer, Can you possible confuse Tab...

Hi hite.spencer,

Can you possible confuse Tab Pro app and Tab Pro HD app.
There are two different apps (with separate fee) available for Apple products: Tab Pro for iPhone/iPod and Tab Pro HD for...
Forum: New Members Q&A Forum 03-12-2015, 10:11 AM
Replies: 5
Views: 713
Posted By UG Support
Hi nie96, It looks like that you have purchased...

Hi nie96,
It looks like that you have purchased Tab Pro, Guitar Tools and Tab Tools in-apps for your Tabs app.

Tab Pro is an interactive Tablature format, similar to Guitar Pro or Power Tab. When...
Forum: Tab Pro Service Feedback 02-18-2015, 10:16 AM
Replies: 1
Views: 114
Posted By UG Support
If you mean our Tab Pro web service,...

If you mean our Tab Pro web service, unfortunately it doesn't have lyrics.
Forum: Bug Reports 02-17-2015, 10:57 AM
Replies: 109
Views: 13,508
Posted By UG Support
Unfortunately mp3s service has been closed. We...

Unfortunately mp3s service has been closed. We send some messages about it to you by email and private messages.
Sorry for inconvenience.
Forum: Bug Reports 02-17-2015, 10:54 AM
Replies: 2
Views: 170
Posted By UG Support
...

Fixed!
http://tabs.ultimate-guitar.com/0-9/12_rods/glad_that_its_over_tab.htm
Forum: Tab Pro Service Feedback 02-17-2015, 10:50 AM
Replies: 15
Views: 1,047
Posted By UG Support
I can't find any subscription linked to your...

I can't find any subscription linked to your account "kelsdiener". Please clarify, what certain subscription have you been charged for: Tab Pro web service or iPad app (via iTunes)?
Forum: Tab Pro Service Feedback 02-17-2015, 10:47 AM
Replies: 1
Views: 122
Posted By UG Support
Unfortunately, despite having similar...

Unfortunately, despite having similar functionality Tab Pro HD (or Tabs HD) app and Tab Pro web service are different. Tab Pro HD was specially designed for iPad and Tab Pro web is online service...
Showing results 1 to 30 of 481

 
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