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Search: Posts Made By: UG Support
Forum: Mobile Apps Feedback 01-23-2015, 11:46 AM
Replies: 14
Views: 3,036
Posted By UG Support
No problem. Your autorenewal subscription for our...

No problem. Your autorenewal subscription for our Tab Pro webservice, linked to your UG account "dcfla13", has been canceled, no further charges would be applied. You can use a service till 26 Jan...
Forum: Tab Pro Service Feedback 01-21-2015, 06:22 AM
Replies: 2
Views: 73
Posted By UG Support
Probably you have bought our Tab Pro app for...

Probably you have bought our Tab Pro app for Android. Please indicate, it was in-app (within basic Tabs app) or stand-alone purchase?
Forum: Tab Pro Service Feedback 01-19-2015, 07:06 AM
Replies: 2
Views: 76
Posted By UG Support
Please clarify, what certain subscription have...

Please clarify, what certain subscription have you been charged for, Tab Pro web service or iPad app (via iTunes)?
Forum: New Members Q&A Forum 01-19-2015, 07:04 AM
Replies: 2
Views: 117
Posted By UG Support
Hi! To restore your subscription: open the app...

Hi! To restore your subscription: open the app > Home > tap "Subscribe now" button > tap the "Restore" button and enter the same Apple ID, that was used for purchase.
Note 1: your Apple ID password...
Forum: Bug Reports 01-17-2015, 01:25 PM
Replies: 2
Views: 82
Posted By UG Support
I did some fixes on your account, please try...

I did some fixes on your account, please try again.
Forum: Bug Reports 01-17-2015, 01:22 PM
Replies: 2
Views: 42
Posted By UG Support
I did some fixes, please try again.

I did some fixes, please try again.
Forum: Bug Reports 01-16-2015, 01:54 PM
Replies: 3
Views: 84
Posted By UG Support
No problem. Now we are working on for you again,...

No problem. Now we are working on for you again, guys!
Forum: Mobile Apps Feedback 01-16-2015, 10:55 AM
Replies: 7
Views: 271
Posted By UG Support
Sorry, I can't find your ticket. Could you please...

Sorry, I can't find your ticket. Could you please post here the ticket number? Or you can create new ticket indicating in Full Name field your UG username "crshuston".
Forum: Bug Reports 01-16-2015, 08:49 AM
Replies: 2
Views: 52
Posted By UG Support
Fixed for all below! Sorry guys, there was a...

Fixed for all below!

Sorry guys, there was a server error. Please be patient and your subscription will restore. Or you can write a comment in this thread or directly to our...
Forum: Tab Pro Service Feedback 01-16-2015, 08:41 AM
Replies: 5
Views: 114
Posted By UG Support
Fixed for all below! Sorry guys, there was a...

Fixed for all below!

Sorry guys, there was a server error. Please be patient and your subscription will restore. Or you can write a comment in this thread or directly to our...
Forum: Mobile Apps Feedback 01-15-2015, 11:08 AM
Replies: 40
Sticky: Mobile Apps FAQ
Views: 8,525
Posted By UG Support
Have you bought Guitar Tools as stand-alone app...

Have you bought Guitar Tools as stand-alone app or within Tabs?
Forum: Bug Reports 01-12-2015, 11:45 AM
Replies: 3
Views: 84
Posted By UG Support
Our office was on Xmas holidays from 01 Jan till...

Our office was on Xmas holidays from 01 Jan till 11 Jan, only duty services worked. Please be patient!
Forum: Bug Reports 01-12-2015, 11:39 AM
Replies: 1
Views: 78
Posted By UG Support
There are two different apps (with separate fee)...

There are two different apps (with separate fee) available for Apple products: Tabs for iPhone/iPod and Tabs HD for iPad.
But you can also download Tabs for iPhone/iPod on your iPad for free. Please...
Forum: Bug Reports 01-12-2015, 11:37 AM
Replies: 8
Views: 632
Posted By UG Support
Because our website is legal resource and we have...

Because our website is legal resource and we have to observe requirements of song rightholders.
Forum: Tab Pro Service Feedback 01-12-2015, 11:32 AM
Replies: 1
Views: 76
Posted By UG Support
Yes, unfortunately our mobile apps don't support...

Yes, unfortunately our mobile apps don't support FB or G+ authorization yet. Probably it will appear later.
Forum: Tab Pro Service Feedback 01-12-2015, 11:28 AM
Replies: 2
Views: 223
Posted By UG Support
Your autorenewal subscription for our Tab Pro...

Your autorenewal subscription for our Tab Pro webservice, linked to your UG account "mtotheary", has been canceled, no further charges would be applied. You can use a service till 26 Jan 2015.
Forum: Tab Pro Service Feedback 01-12-2015, 11:25 AM
Replies: 3
Views: 77
Posted By UG Support
If you have subscription for Tab Pro HD, you can...

If you have subscription for Tab Pro HD, you can restore it within Tabs HD.
Forum: Mobile Apps Feedback 01-12-2015, 11:18 AM
Replies: 1
Views: 72
Posted By UG Support
There are two different apps (with separate fee)...

There are two different apps (with separate fee) available for Apple products: Tab Pro for iPhone/iPod and Tabs HD for iPad.
But you can also download Tab Pro for iPhone/iPod on your iPad for free....
Forum: Mobile Apps Feedback 01-12-2015, 11:14 AM
Replies: 9
Views: 249
Posted By UG Support
It means, you have got our special offer. New...

It means, you have got our special offer. New updated Tabs HD app also supports Tab Pro files. Your previous Lifetime subscription gives you an access to all text tabs only. Now you can also get full...
Forum: Mobile Apps Feedback 01-12-2015, 11:09 AM
Replies: 1
Views: 47
Posted By UG Support
Every mobile app has Playlist option to sort...

Every mobile app has Playlist option to sort Favorites tabs.
The Edit option for Favorites tabs has been already added in our todo list.
Forum: Mobile Apps Feedback 01-12-2015, 10:44 AM
Replies: 1
Views: 65
Posted By UG Support
OK, we will add it in next updates.

OK, we will add it in next updates.
Forum: Mobile Apps Feedback 01-12-2015, 10:37 AM
Replies: 2
Views: 87
Posted By UG Support
Hi! We plan to optimize Tab Pro page for tablets...

Hi! We plan to optimize Tab Pro page for tablets in one of future releases. Please be patient.
Forum: Tab Pro Service Feedback 12-31-2014, 06:10 AM
Replies: 3
Views: 77
Posted By UG Support
No. Unfortunately Tab Pro HD app doesn't provide...

No. Unfortunately Tab Pro HD app doesn't provide lyrics. Probably it will appear in one of our future updates.
You can restore your subscription within another our app, Tabs HD, which has had Chords...
Forum: Tab Pro Service Feedback 12-31-2014, 06:07 AM
Replies: 1
Views: 142
Posted By UG Support
If you want to cancel your auto renew...

If you want to cancel your auto renew subscription on our Tab Pro web service please follow these steps:
1. sing in here with your login details:
http://plus.ultimate-guitar.com/tab-pro/
2. go to...
Forum: Mobile Apps Feedback 12-31-2014, 06:06 AM
Replies: 9
Views: 249
Posted By UG Support
I answered you via ticket system, please check...

I answered you via ticket system, please check your mail box.
Forum: Tab Pro Service Feedback 12-29-2014, 10:36 AM
Replies: 6
Views: 272
Posted By UG Support
No problem. Create a ticket and we will resolve...

No problem. Create a ticket and we will resolve your problem:
http://www.ultimate-guitar.com/about/contact.htm
Forum: Mobile Apps Feedback 12-29-2014, 10:32 AM
Replies: 9
Views: 249
Posted By UG Support
Hi! If you have a problem with your...

Hi!

If you have a problem with your subscription, please restart your iPad, update your app to the newest version and then restore your subscription: open the app (Tabs HD or Tab Pro HD) > Home > ...
Forum: Mobile Apps Feedback 12-29-2014, 04:21 AM
Replies: 92
Views: 9,836
Posted By UG Support
Thanks for answer. Unfortunately it's harder and...

Thanks for answer. Unfortunately it's harder and harder for us to support old devices with every new update. Anyway try to restart your iPad to make its work quicker little bit.
Forum: Mobile Apps Feedback 12-26-2014, 03:26 AM
Replies: 13
Views: 832
Posted By UG Support
You can also download your paid Tabs for...

You can also download your paid Tabs for iPhone/iPod on your iPad for free. Please open App Store app > choose "iPhone only" filter in upper toolbar > find our Tabs app for iPhone and install it for...
Forum: Tab Pro Service Feedback 12-25-2014, 08:48 AM
Replies: 49
Views: 14,455
Posted By UG Support
Tabs for iPhone and Tabs HD for iPad require...

Tabs for iPhone and Tabs HD for iPad require separate fee, so you can't restore in-app, purchaesed within one app, in another app.

To install iPhone version on iPad please open App Store app >...
Showing results 1 to 30 of 420

 
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