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Search: Posts Made By: UG Support
Forum: Tab Pro Service Feedback 10-29-2014, 05:29 AM
Replies: 1
Views: 34
Posted By UG Support
You need to sync your favorites content on your...

You need to sync your favorites content on your Android with UG account "mkjjsmith". In order to synchronize tabs in the Favorites section of the app with your Ultimate Guitar account and backed up...
Forum: Mobile Apps Feedback 10-29-2014, 05:25 AM
Replies: 31
Sticky: Mobile Apps FAQ
Views: 5,967
Posted By UG Support
Hi! Probably you mean Lifetime subscription for...

Hi! Probably you mean Lifetime subscription for Tabs HD (iPad app). This app provides an access to text tabs only. You can use all DB of text tabs for free on our website (you don't even need to...
Forum: Mobile Apps Feedback 10-28-2014, 06:31 AM
Replies: 1
Views: 33
Posted By UG Support
It's a new bug with iOS 8. Fixed version is...

It's a new bug with iOS 8. Fixed version is already in iTunes for approving. I think, release will be in few days.
Forum: Bug Reports 10-27-2014, 09:11 AM
Replies: 10
Views: 188
Posted By UG Support
New version of Tabs for iPhone already is in...

New version of Tabs for iPhone already is in iTunes, "Waiting for review" status. Probably, release will be on this week.
Forum: Bug Reports 10-27-2014, 09:08 AM
Replies: 5
Views: 372
Posted By UG Support
If you want to cancel your auto renew...

If you want to cancel your auto renew subscription on our Tab Pro web service please follow this steps:
1. sing in here with your login details:
http://plus.ultimate-guitar.com/tab-pro/
2. go to...
Forum: Bug Reports 10-23-2014, 09:10 AM
Replies: 103
Views: 12,012
Posted By UG Support
To restore: open Tabs HD > Tools > Restore...

To restore: open Tabs HD > Tools > Restore > enter the same Apple ID, that was used for purchase.
If you still can't restore, please create a ticket, our Support team obligatory help...
Forum: Mobile Apps Feedback 10-23-2014, 08:03 AM
Replies: 4
Views: 214
Posted By UG Support
Probably you mean Tabs HD and Tab Pro HD. Tabs...

Probably you mean Tabs HD and Tab Pro HD. Tabs HD app provides text tabs and Tab Pro HD offers interactive tabs in Tab Pro format (similar to Guitar Pro and Power Tab). As you can see these are two...
Forum: Tab Pro Service Feedback 10-21-2014, 05:08 AM
Replies: 9
Views: 354
Posted By UG Support
Please create a ticket and we will help you to...

Please create a ticket and we will help you to restore your subscription:
http://www.ultimate-guitar.com/about/contact.htm
Forum: Tab Pro Service Feedback 10-21-2014, 05:05 AM
Replies: 1
Views: 34
Posted By UG Support
Unfortunately we don't have any user guide yet. ...

Unfortunately we don't have any user guide yet. Try to use Google search, e.g.:
http://www.gametabs.net/lessons/the-ultimate-guitar-tab-symbols-guide
Forum: Mobile Apps Feedback 10-21-2014, 04:57 AM
Replies: 9
Views: 435
Posted By UG Support
Now you can leave your request in special section...

Now you can leave your request in special section on website:
http://www.ultimate-guitar.com/home/request_queue.php
Forum: Tab Pro Service Feedback 10-17-2014, 04:55 AM
Replies: 5
Views: 131
Posted By UG Support
You can download iPhone version of the app on...

You can download iPhone version of the app on your iPad for free using the same Apple ID, that was used for purchasing. Just don't confuse iPhone version with iPad HD version.
Forum: Mobile Apps Feedback 10-17-2014, 04:51 AM
Replies: 2
Views: 99
Posted By UG Support
Hi! Please restart your iPad, update your app to...

Hi! Please restart your iPad, update your app to the newest version and then restore your subscription: open Tabs HD app > Home > tap "Subscribe now" button > tap the "Restore" button and enter the...
Forum: Mobile Apps Feedback 10-16-2014, 05:27 AM
Replies: 4
Views: 214
Posted By UG Support
+1 bro =))

+1 bro =))
Forum: Tab Pro Service Feedback 10-16-2014, 05:25 AM
Replies: 5
Views: 131
Posted By UG Support
Unfortunately, despite having similar...

Unfortunately, despite having similar functionality Tab Pro app and Tab Pro web service are different. Tab Pro was specially designed for iPhone and Tab Pro web is online service available on the...
Forum: Tab Pro Service Feedback 10-16-2014, 05:23 AM
Replies: 3
Views: 66
Posted By UG Support
You can restore your iPhone app with all in-apps...

You can restore your iPhone app with all in-apps on your iPad for free. Just choose "iPhone only" filter in App Store, find there Tabs for iPhone, install it on your iPad using the same Apple ID,...
Forum: Bug Reports 10-13-2014, 11:16 AM
Replies: 10
Views: 188
Posted By UG Support
Uploading from multitask is a temporary solution...

Uploading from multitask is a temporary solution to you can use Metronome or Chord Library. If you open any tuner, you will get a bug again.
We are preparing update with full fix, please be patient.
Forum: Mobile Apps Feedback 10-13-2014, 11:09 AM
Replies: 31
Sticky: Mobile Apps FAQ
Views: 5,967
Posted By UG Support
Ultimate Pack (Tab Pro + Guitar Tools + Tab...

Ultimate Pack (Tab Pro + Guitar Tools + Tab Tools) within Tabs app costs $7.99.
Forum: Bug Reports 10-10-2014, 07:53 AM
Replies: 4
Views: 93
Posted By UG Support
Fixed

Fixed
Forum: Tab Pro Service Feedback 10-10-2014, 07:49 AM
Replies: 3
Views: 66
Posted By UG Support
Unfortunately, despite having similar...

Unfortunately, despite having similar functionality Tab Pro HD app and Tab Pro web service are different. Tab Pro HD was specially designed for iPad and Tab Pro web is online service available on the...
Forum: Tab Pro Service Feedback 10-10-2014, 07:48 AM
Replies: 2
Views: 79
Posted By UG Support
Unfortunately not yet, but this issue is in our...

Unfortunately not yet, but this issue is in our todo list.
Forum: Bug Reports 10-09-2014, 08:52 AM
Replies: 2
Views: 208
Posted By UG Support
Done

Done
Forum: Bug Reports 10-09-2014, 08:39 AM
Replies: 1
Views: 46
Posted By UG Support
Hi! If you mean http://www.goplayalong.com/...

Hi! If you mean http://www.goplayalong.com/ software, it's not our product. Please contact with their support.
Forum: Tab Pro Service Feedback 10-09-2014, 08:36 AM
Replies: 2
Views: 69
Posted By UG Support
I canceled your autorenew and sent you your UG...

I canceled your autorenew and sent you your UG account details, which are linked with your subscription, via ticket. Please check your email.
Forum: Bug Reports 10-08-2014, 07:12 AM
Replies: 1
Views: 88
Posted By UG Support
Please try to login on ultimate-guitar.com.

Please try to login on ultimate-guitar.com.
Forum: Bug Reports 10-08-2014, 07:09 AM
Replies: 10
Views: 188
Posted By UG Support
http://www.wikihow.com/Multitask-on-an-iOS-Device

http://www.wikihow.com/Multitask-on-an-iOS-Device
Forum: Bug Reports 10-08-2014, 07:05 AM
Replies: 9
Views: 549
Posted By UG Support
Please create a ticket...

Please create a ticket here:
http://www.ultimate-guitar.com/about/contact.htm
Forum: Bug Reports 10-07-2014, 07:34 AM
Replies: 10
Views: 188
Posted By UG Support
Yes, it's a new bug with iOS 8 and we will fix it...

Yes, it's a new bug with iOS 8 and we will fix it in next update ASAP. Right now you can upload the app from multitasking bar to fix that issue.
Forum: Mobile Apps Feedback 10-07-2014, 07:30 AM
Replies: 12
Views: 2,318
Posted By UG Support
Pleasу clarify, do you have Tab Pro...

Pleasу clarify, do you have Tab Pro webservice subscription or iPad app (purchased via iTunes)?
Forum: Mobile Apps Feedback 10-07-2014, 07:24 AM
Replies: 1
Views: 92
Posted By UG Support
Light variant: Restart your iPad, update your...

Light variant:

Restart your iPad, update your app to the newest version and then restore your subs. To restore your subscription you should tap "Subscribe now" button in the app's main menu. Then,...
Forum: Mobile Apps Feedback 09-30-2014, 07:38 AM
Replies: 5
Views: 960
Posted By UG Support
Unfortunately it's technically impossible to sync...

Unfortunately it's technically impossible to sync Playlists, only full Favorites list. Also it's impossible to sync Tab Pro files.
Showing results 1 to 30 of 344

 
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