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Search: Posts Made By: UG Support
Forum: Bug Reports 09-18-2014, 06:32 AM
Replies: 2
Views: 177
Posted By UG Support
I think, you should contact with Tabmaster...

I think, you should contact with Tabmaster support. Or use Guitar Pro app, or our Tab Pro for Android.
Forum: Bug Reports 09-18-2014, 05:27 AM
Replies: 3
Views: 239
Posted By UG Support
I can't see any subscription, linked to your...

I can't see any subscription, linked to your account CPeare. Please create a ticket and we will find your subs and solve your problem.
http://www.ultimate-guitar.com/about/contact.htm
Forum: Bug Reports 09-18-2014, 05:20 AM
Replies: 1
Views: 42
Posted By UG Support
Could you please send us screenshot of that issue?

Could you please send us screenshot of that issue?
Forum: Tab Pro Service Feedback 09-18-2014, 05:15 AM
Replies: 3
Views: 109
Posted By UG Support
Hi. I can see 1 month autorenew subs linked to...

Hi. I can see 1 month autorenew subs linked to your UG account. Would you like, I cancel it?
Forum: Mobile Apps Feedback 09-18-2014, 05:11 AM
Replies: 6
Views: 325
Posted By UG Support
The Edit option for Favorites tabs has been added...

The Edit option for Favorites tabs has been added already in our todo list. Probably it will appear in one of our future updates.
Forum: Bug Reports 09-11-2014, 08:11 AM
Replies: 5
Views: 320
Posted By UG Support
Hi guys! To download GP or PT on our website via...

Hi guys! To download GP or PT on our website via mobiles you need to be loged in with your username there. And of course you must have special soft for viewing GP and PT files on your device;))
Forum: Bug Reports 09-09-2014, 05:24 AM
Replies: 1
Views: 78
Posted By UG Support
Please restart your iPad and try again. Also you...

Please restart your iPad and try again. Also you can try to change wi-fi access point.
Forum: Bug Reports 09-09-2014, 05:20 AM
Replies: 4
Views: 89
Posted By UG Support
Probably you use Safary? Try to use another...

Probably you use Safary? Try to use another browser. Also please point your Mac properties.

Guys, has anybody the same issue? Point your devices too.
Forum: Mobile Apps Feedback 09-09-2014, 05:12 AM
Replies: 23
Sticky: Mobile Apps FAQ
Views: 5,071
Posted By UG Support
Do you mean Tab Pro webservice subscription? It's...

Do you mean Tab Pro webservice subscription? It's canceled.
Forum: Bug Reports 09-05-2014, 07:19 AM
Replies: 4
Views: 89
Posted By UG Support
Do you mean our general UG.com (only text tabs)...

Do you mean our general UG.com (only text tabs) or Tab Pro web service?
Forum: Tab Pro Service Feedback 09-05-2014, 07:16 AM
Replies: 1
Views: 94
Posted By UG Support
I suppose, problem is solved=))

I suppose, problem is solved=))
Forum: Mobile Apps Feedback 09-05-2014, 07:07 AM
Replies: 23
Sticky: Mobile Apps FAQ
Views: 5,071
Posted By UG Support
Google Play Store version and Amazon version are...

Google Play Store version and Amazon version are two different products. We constantly develop Play Store version, but we only try to support Amazon version. And certainly GPS version is richer...
Forum: Mobile Apps Feedback 09-05-2014, 06:58 AM
Replies: 11
Views: 1,320
Posted By UG Support
Unfortunately no way. But that option is in our...

Unfortunately no way. But that option is in our todo list.
Forum: Tab Pro Service Feedback 09-02-2014, 10:26 AM
Replies: 6
Views: 214
Posted By UG Support
Dear Users, If you have any problems with your...

Dear Users, If you have any problems with your subscription on our Tab Pro web service, please contact us via our Ticket System (filter is: Website / Tab Pro subscriptions...
Forum: Tab Pro Service Feedback 09-02-2014, 10:18 AM
Replies: 3
Views: 109
Posted By UG Support
If you want to cancel your auto renew...

If you want to cancel your auto renew subscription on our website please follow this steps:
1. sing in here with your login details:
http://plus.ultimate-guitar.com/tab-pro/
2. go to "subscription"...
Forum: Tab Pro Service Feedback 09-02-2014, 10:15 AM
Replies: 28
Views: 9,222
Posted By UG Support
Tabs HD app provides text tabs and Tab Pro HD...

Tabs HD app provides text tabs and Tab Pro HD offers interactive tabs in Tab Pro format (similar to Guitar Pro and Power Tab). As you can see these are two different applications, therefore they...
Forum: Mobile Apps Feedback 09-02-2014, 10:11 AM
Replies: 4
Views: 155
Posted By UG Support
Hm.. Just did it on my test iPhone - no more...

Hm.. Just did it on my test iPhone - no more splashes. I use the same account in the Tabs and on website in Safary.
Forum: Mobile Apps Feedback 09-02-2014, 09:58 AM
Replies: 1
Views: 63
Posted By UG Support
Unfortunately there is not such option. Hope, in...

Unfortunately there is not such option. Hope, in next releases.
Forum: Mobile Apps Feedback 08-28-2014, 06:47 AM
Replies: 4
Views: 257
Posted By UG Support
Unfortunately, it is technically impossible to...

Unfortunately, it is technically impossible to use Guitar Tools standalone or Guitar Tools in-app from Tabs iPhone within Tabs HD. Guitar Tools in-app within Tabs HD is different product with...
Forum: Mobile Apps Feedback 08-28-2014, 06:46 AM
Replies: 4
Views: 257
Posted By UG Support
Please create a ticket, we help...

Please create a ticket, we help you:
http://support.ultimate-guitar.com/
Forum: Mobile Apps Feedback 08-28-2014, 06:43 AM
Replies: 1
Views: 88
Posted By UG Support
OK, will be added to our product backlog.

OK, will be added to our product backlog.
Forum: Mobile Apps Feedback 08-28-2014, 06:41 AM
Replies: 3
Views: 426
Posted By UG Support
1) Restart device 2) Reinstall the app 3) Change...

1) Restart device
2) Reinstall the app
3) Change Internet connection
Forum: Mobile Apps Feedback 08-28-2014, 05:33 AM
Replies: 4
Views: 155
Posted By UG Support
Just sign in as fragydig529 in the Tabs app and...

Just sign in as fragydig529 in the Tabs app and in UG.com (Safary app) on your iPhone and banners wouldn't be showed.
Forum: Mobile Apps Feedback 08-28-2014, 05:29 AM
Replies: 8
Views: 222
Posted By UG Support
Yes, every our product requires separate fee,...

Yes, every our product requires separate fee, cause it was made for certain platform or kind of device.
Forum: Tab Pro Service Feedback 08-06-2014, 10:04 AM
Replies: 6
Views: 214
Posted By UG Support
Hi! Yes, every our product requires separate fee,...

Hi! Yes, every our product requires separate fee, cause it was made for certain platform.
Forum: Tab Pro Service Feedback 08-05-2014, 09:34 AM
Replies: 3
Views: 310
Posted By UG Support
Hey guys! Thanks for the feedback. We'll check...

Hey guys! Thanks for the feedback.
We'll check the file and resolve the issue soon.
Forum: Mobile Apps Feedback 08-04-2014, 10:07 AM
Replies: 5
Views: 239
Posted By UG Support
Well, in my understanding your personal settings...

Well, in my understanding your personal settings of "text size - autoscroll" for every Favorites tab were changed after last update, is it right? It happened, cause we fully rewrote tab page code to...
Forum: Bug Reports 07-28-2014, 08:29 AM
Replies: 1
Views: 140
Posted By UG Support
I can't repeat. Does problem still exist? Try...

I can't repeat. Does problem still exist? Try another browser, restart your PC.
Forum: Tab Pro Service Feedback 07-28-2014, 08:16 AM
Replies: 1
Views: 120
Posted By UG Support
Please open Instruments section and use S (solo)...

Please open Instruments section and use S (solo) and M (mute) buttons to manage the sounds.
Forum: Mobile Apps Feedback 07-28-2014, 07:58 AM
Replies: 1
Views: 135
Posted By UG Support
These tabs have been removed at the request of...

These tabs have been removed at the request of the publisher.
Wherever possible, Ultimate Guitar will try to work with the publisher to restore the tabs to the site.
Showing results 1 to 30 of 312

 
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