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Search: Posts Made By: UG Support
Forum: Tab Pro Service Feedback 04-15-2015, 10:33 AM
Replies: 1
Views: 124
Posted By UG Support
Hey Mike, Could you paste us screenshot of that...

Hey Mike,

Could you paste us screenshot of that message and tell your web browser user-agent?
Forum: Tab Pro Service Feedback 04-15-2015, 10:26 AM
Replies: 1
Views: 173
Posted By UG Support
Here is the link on the help...

Here is the link on the help article:
http://support.ultimate-guitar.com/knowledgebase/articles/537478-how-can-i-print-tabs

If you got Lifetime membership, then you definitely can print tabs.
Forum: Mobile Apps Feedback 04-15-2015, 10:24 AM
Replies: 1
Views: 253
Posted By UG Support
Hi. as all payments in iOS are handled by Apple...

Hi.

as all payments in iOS are handled by Apple iTunes, your subscription is linked to your Apple ID.

In order to cancel your subscription on iPad, please follow these steps:
1. Open your device's...
Forum: New Members Q&A Forum 04-10-2015, 06:45 AM
Replies: 29
Views: 12,250
Posted By UG Support
Hey all, There are 2 types of subscriptions: on...

Hey all,

There are 2 types of subscriptions: on Tab Pro web service and in Apple iTunes. Because we have own billing system, and Apple don't give us access to their billing system.

To cancel your...
Forum: New Members Q&A Forum 03-12-2015, 10:22 AM
Replies: 5
Views: 543
Posted By UG Support
Additionally I need to tell that Tabs HD app...

Additionally I need to tell that Tabs HD app provides text tabs and Tab Pro HD offers interactive tabs in Tab Pro format (similar to Guitar Pro and Power Tab). But new version of Tabs HD supports Tab...
Forum: New Members Q&A Forum 03-12-2015, 10:16 AM
Replies: 5
Views: 543
Posted By UG Support
Hi hite.spencer, Can you possible confuse Tab...

Hi hite.spencer,

Can you possible confuse Tab Pro app and Tab Pro HD app.
There are two different apps (with separate fee) available for Apple products: Tab Pro for iPhone/iPod and Tab Pro HD for...
Forum: New Members Q&A Forum 03-12-2015, 10:11 AM
Replies: 5
Views: 543
Posted By UG Support
Hi nie96, It looks like that you have purchased...

Hi nie96,
It looks like that you have purchased Tab Pro, Guitar Tools and Tab Tools in-apps for your Tabs app.

Tab Pro is an interactive Tablature format, similar to Guitar Pro or Power Tab. When...
Forum: Tab Pro Service Feedback 02-18-2015, 10:16 AM
Replies: 1
Views: 96
Posted By UG Support
If you mean our Tab Pro web service,...

If you mean our Tab Pro web service, unfortunately it doesn't have lyrics.
Forum: Bug Reports 02-17-2015, 10:57 AM
Replies: 108
Views: 13,026
Posted By UG Support
Unfortunately mp3s service has been closed. We...

Unfortunately mp3s service has been closed. We send some messages about it to you by email and private messages.
Sorry for inconvenience.
Forum: Bug Reports 02-17-2015, 10:54 AM
Replies: 2
Views: 149
Posted By UG Support
...

Fixed!
http://tabs.ultimate-guitar.com/0-9/12_rods/glad_that_its_over_tab.htm
Forum: Tab Pro Service Feedback 02-17-2015, 10:50 AM
Replies: 15
Views: 922
Posted By UG Support
I can't find any subscription linked to your...

I can't find any subscription linked to your account "kelsdiener". Please clarify, what certain subscription have you been charged for: Tab Pro web service or iPad app (via iTunes)?
Forum: Tab Pro Service Feedback 02-17-2015, 10:47 AM
Replies: 1
Views: 104
Posted By UG Support
Unfortunately, despite having similar...

Unfortunately, despite having similar functionality Tab Pro HD (or Tabs HD) app and Tab Pro web service are different. Tab Pro HD was specially designed for iPad and Tab Pro web is online service...
Forum: Tab Pro Service Feedback 02-17-2015, 10:46 AM
Replies: 10
Views: 573
Posted By UG Support
We refunded your money back.

We refunded your money back.
Forum: Tab Pro Service Feedback 02-17-2015, 10:44 AM
Replies: 1
Views: 161
Posted By UG Support
We have plans to make crossplatform subscription...

We have plans to make crossplatform subscription this year, but now every our product requires separate fee, cause it was made for certain platform/device.
Forum: Mobile Apps Feedback 02-17-2015, 10:43 AM
Replies: 49
Sticky: Mobile Apps FAQ
Views: 12,083
Posted By UG Support
We have plans to make crossplatform subscription...

We have plans to make crossplatform subscription this year, but now every our product requires separate fee, cause it was made for certain platform/device.
Forum: Mobile Apps Feedback 02-17-2015, 10:40 AM
Replies: 13
Views: 754
Posted By UG Support
Not yet.

Not yet.
Forum: Bug Reports 02-11-2015, 11:29 AM
Replies: 5
Views: 248
Posted By UG Support
Sorry, but your post is misunderstood for me. You...

Sorry, but your post is misunderstood for me. You can create a ticket and describe there your request in more details. Also please indicate certain app you use and your device properties (e.g. Tabs...
Forum: Tab Pro Service Feedback 02-11-2015, 11:23 AM
Replies: 15
Views: 922
Posted By UG Support
We refunded your money back.

We refunded your money back.
Forum: Tab Pro Service Feedback 02-11-2015, 11:21 AM
Replies: 15
Views: 922
Posted By UG Support
We refunded your money back.

We refunded your money back.
Forum: Tab Pro Service Feedback 02-11-2015, 11:19 AM
Replies: 1
Views: 106
Posted By UG Support
Unfortunately our Tab Pro doesn't have such...

Unfortunately our Tab Pro doesn't have such special option.
Forum: Mobile Apps Feedback 02-11-2015, 11:17 AM
Replies: 18
Views: 4,175
Posted By UG Support
Please create a ticket...

Please create a ticket here:
http://support.ultimate-guitar.com/

Then go to Settings of your iPad, then to iTunes & App Store > click on Apple ID > "View Apple ID" > under Subscriptions, select...
Forum: Mobile Apps Feedback 02-11-2015, 11:12 AM
Replies: 13
Views: 754
Posted By UG Support
Hi. If you want, I can generate new password for...

Hi. If you want, I can generate new password for your account "klingelnundwart" and send a message with it in your Profile. Then you can change it to FB password back using the...
Forum: Tab Pro Service Feedback 02-06-2015, 08:51 AM
Replies: 2
Views: 199
Posted By UG Support
Please clarify, what certain subscription have...

Please clarify, what certain subscription have you been charged for: Tab Pro web service or iPad app (via iTunes)?
Forum: Mobile Apps Feedback 02-06-2015, 08:48 AM
Replies: 3
Views: 188
Posted By UG Support
Maybe it will appear in future updates.

Maybe it will appear in future updates.
Forum: Mobile Apps Feedback 02-06-2015, 08:45 AM
Replies: 1
Views: 114
Posted By UG Support
Probably you mean Playlists optin within your...

Probably you mean Playlists optin within your Favorites content, is it correct? All our mobile apps have this option. Probably it will appear in one of future updates of our web products.
Forum: Bug Reports 02-04-2015, 05:11 AM
Replies: 1
Views: 173
Posted By UG Support
I think, we fixed this bug with our website.

I think, we fixed this bug with our website.
Forum: Tab Pro Service Feedback 02-04-2015, 05:07 AM
Replies: 63
Views: 19,736
Posted By UG Support
Hi Nick. So every our product requires separate...

Hi Nick.

So every our product requires separate fee, cause it was made for certain platform/device.
But you can also download Tabs for iPhone/iPod on your iPad for free. Please open App Store app...
Forum: Tab Pro Service Feedback 02-04-2015, 05:01 AM
Replies: 63
Views: 19,736
Posted By UG Support
Do you mean tabs hD...

Do you mean tabs hD app?
https://itunes.apple.com/us/app/ultimate-guitar-tabs-hd-subscription/id404167616

You can claim a refund from Apple for Tab Pro HD subscription and buy a new one for Tabs...
Forum: Tab Pro Service Feedback 02-04-2015, 04:57 AM
Replies: 15
Views: 922
Posted By UG Support
Your autorenewal subscription for our Tab Pro...

Your autorenewal subscription for our Tab Pro webservice, linked to your UG account "shufflemaster", has been canceled, no further charges would be applied. You can use a service till 7 Feb 2015.
Forum: Mobile Apps Feedback 02-04-2015, 04:55 AM
Replies: 49
Sticky: Mobile Apps FAQ
Views: 12,083
Posted By UG Support
OK, we will add your request in our todo list.

OK, we will add your request in our todo list.
Showing results 1 to 30 of 463

 
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