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Search: Posts Made By: UG Support
Forum: Bug Reports Yesterday, 08:29 AM
Replies: 1
Views: 42
Posted By UG Support
I can't repeat. Does problem still exist? Try...

I can't repeat. Does problem still exist? Try another browser, restart your PC.
Forum: Tab Pro Service Feedback Yesterday, 08:16 AM
Replies: 1
Views: 29
Posted By UG Support
Please open Instruments section and use S (solo)...

Please open Instruments section and use S (solo) and M (mute) buttons to manage the sounds.
Forum: Mobile Apps Feedback Yesterday, 07:58 AM
Replies: 1
Views: 34
Posted By UG Support
These tabs have been removed at the request of...

These tabs have been removed at the request of the publisher.
Wherever possible, Ultimate Guitar will try to work with the publisher to restore the tabs to the site.
Forum: Mobile Apps Feedback Yesterday, 07:52 AM
Replies: 3
Views: 66
Posted By UG Support
OK, could you please clarify, what you mean...

OK, could you please clarify, what you mean "the new text size with auto scroll is causing problems"?
Forum: Mobile Apps Feedback Yesterday, 07:46 AM
Replies: 5
Views: 164
Posted By UG Support
Please point certain app (name and platform) you...

Please point certain app (name and platform) you use.
Forum: Tab Pro Service Feedback 07-23-2014, 09:53 AM
Replies: 1
Views: 102
Posted By UG Support
You can get Lifetime even on your current...

You can get Lifetime even on your current account.
you should cancel actual sub and resubscribe here:
http://tp.ultimate-guitar.com/tab-pro/
Forum: Mobile Apps Feedback 07-23-2014, 09:49 AM
Replies: 3
Views: 66
Posted By UG Support
Point please, what certain app do you mean?

Point please, what certain app do you mean?
Forum: Mobile Apps Feedback 07-21-2014, 08:33 AM
Replies: 3
Views: 219
Posted By UG Support
Hi guys, thanks for your requests. All of them...

Hi guys, thanks for your requests. All of them will be added to our product backlog for future performance.

Best)
Forum: Mobile Apps Feedback 07-17-2014, 10:58 AM
Replies: 9
Views: 675
Posted By UG Support
Please create a ticket at our Support...

Please create a ticket at our Support system:
http://www.ultimate-guitar.com/about/contact.htm
Forum: Mobile Apps Feedback 07-07-2014, 09:35 AM
Replies: 12
Views: 230
Posted By UG Support
OK, I will add your request in our todolist.

OK, I will add your request in our todolist.
Forum: Mobile Apps Feedback 07-07-2014, 09:33 AM
Replies: 1
Views: 99
Posted By UG Support
Hi! Unfortunately, it is technically impossible...

Hi! Unfortunately, it is technically impossible to use standalone app within Ultimate Guitar Tabs. When you purchase it separately, there is no way to integrate it, as it was developed as a...
Forum: Mobile Apps Feedback 07-02-2014, 04:47 AM
Replies: 7
Views: 434
Posted By UG Support
Every our product requires separate fee, cause it...

Every our product requires separate fee, cause it was made for certain platform.
Forum: Mobile Apps Feedback 07-02-2014, 04:45 AM
Replies: 5
Views: 164
Posted By UG Support
Just use your UG account: In order to synchronize...

Just use your UG account:
In order to synchronize tabs in the Favorites section of the app with your Ultimate Guitar account, you need to go through the following steps:
- Go to the "Home" screen of...
Forum: Mobile Apps Feedback 07-02-2014, 04:41 AM
Replies: 12
Views: 230
Posted By UG Support
You can rename your playlist or delete it....

You can rename your playlist or delete it. Activation: long tap on certain playlist.
Also you can add certain tab to another playlist directly from this playlist, remove this tab from this playlist...
Forum: Bug Reports 06-26-2014, 03:58 AM
Replies: 1
Views: 140
Posted By UG Support
Yes, the bug exists, thanks for your feedback. We...

Yes, the bug exists, thanks for your feedback. We will fix it.
Forum: Bug Reports 06-26-2014, 03:21 AM
Replies: 1
Views: 134
Posted By UG Support
Hi! Could you please clarify on screenshot or...

Hi! Could you please clarify on screenshot or somehow else, what certain Tab Pro link you click?
Forum: Mobile Apps Feedback 06-26-2014, 03:05 AM
Replies: 5
Views: 164
Posted By UG Support
Hi! This option is already in our todo list. I...

Hi! This option is already in our todo list. I hope, it will appear in one of our future releases.
Forum: Site Suggestions 06-23-2014, 04:31 AM
Replies: 7
Views: 461
Posted By UG Support
Hi, Your subscription refunded too.

Hi,
Your subscription refunded too.
Forum: Site Suggestions 06-19-2014, 09:49 AM
Replies: 7
Views: 461
Posted By UG Support
Your Lifetime plan has been canceled and refunded.

Your Lifetime plan has been canceled and refunded.
Forum: Mobile Apps Feedback 06-19-2014, 04:14 AM
Replies: 12
Views: 230
Posted By UG Support
OK, just make long click on your "switch...

OK, just make long click on your "switch between windows" or "menu" button and you will receive setting options.
Forum: Mobile Apps Feedback 06-18-2014, 05:24 AM
Replies: 12
Views: 230
Posted By UG Support
Just open Favorites page > Menu (it's a...

Just open Favorites page > Menu (it's a device's button) > Show playlists button.
Forum: Mobile Apps Feedback 06-17-2014, 04:47 AM
Replies: 12
Views: 230
Posted By UG Support
Oh, it's easy: select the tab from your Favorites...

Oh, it's easy: select the tab from your Favorites list, long tap the tab you wish to add to playlist > in opened window select "add to playist" > create new playlist

Best!
Forum: Tab Pro Service Feedback 06-16-2014, 09:35 AM
Replies: 3
Views: 181
Posted By UG Support
Hi, please create a support ticket and send us...

Hi, please create a support ticket and send us PayPal invoice ID of your transaction (looks like UGP0XXXXXXX)
Forum: Tab Pro Service Feedback 06-16-2014, 09:33 AM
Replies: 3
Views: 181
Posted By UG Support
Hi, please check your second account which you...

Hi, please check your second account which you used to purchase the lifetime:
glentaylor1
Forum: Bug Reports 06-16-2014, 09:30 AM
Replies: 67
Views: 693,113
Posted By UG Support
Hi! Please send iTunes receipt of purchase to our...

Hi! Please send iTunes receipt of purchase to our support:
http://www.ultimate-guitar.com/about/contact.htm
Forum: Bug Reports 06-16-2014, 09:28 AM
Replies: 1
Views: 114
Posted By UG Support
Could you please attach a screenshot of this...

Could you please attach a screenshot of this issue?
Forum: Tab Pro Service Feedback 06-16-2014, 09:20 AM
Replies: 3
Views: 186
Posted By UG Support
Many tabs include Bass tracks. You can take 3...

Many tabs include Bass tracks. You can take 3 days free trial period and look through all songs, which you are interested for. It's absolutly FOR FREE :D
Forum: Mobile Apps Feedback 06-16-2014, 09:11 AM
Replies: 1
Views: 80
Posted By UG Support
The Edit option for Favorites tabs has been added...

The Edit option for Favorites tabs has been added in our todo list long ago and it has high enough priority. I believe it will appear in one of our future updates.
Forum: Mobile Apps Feedback 06-16-2014, 09:03 AM
Replies: 2
Views: 127
Posted By UG Support
No problem, man!) To restore your subscription...

No problem, man!) To restore your subscription you should tap "Subscribe now" button in the app's main menu. Then, tap the "Restore my subscription" button and enter the same Apple ID, that was used...
Forum: Mobile Apps Feedback 06-16-2014, 09:00 AM
Replies: 7
Views: 434
Posted By UG Support
You can restore iPhone version of the app on your...

You can restore iPhone version of the app on your iPad for free, just use the same Apple ID, that was used for purchase.
But if you still want HD version, you should buy separate subscription.
Showing results 1 to 30 of 285

 
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