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Old 11-20-2015, 09:01 PM   #41
worshipgal
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Join Date: Nov 2013
Nice! That worked!! after I made a complaint with PayPal and the BBB!!

I love you!!


Quote:
Originally Posted by troy112233l
Im going to report this fucking company to cia.
Fuck noob UG moderator. ./.

Guide removing subscription.

1. Login your paypal go to My Account tab.
2. Click Profile
3. Click My Money tab.
4. Update your My preapproved payments
5. Click/Find Ultimate Guitar USA LLC
6. Cancel it.
7. Done.

8. Say fuck you ug. Thanks.
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Old 11-20-2015, 09:02 PM   #42
worshipgal
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Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 57343557.
Correspondence regarding this complaint will be emailed to : worshipgal@sbcglobal.net
Please print a copy of this for your records.

Filed on : November 20 2015

Filed by :
Lisa Walter
PO Box 1392
Lebec CA 93243

Filed against :
Ultimate Guitar USA, LLC
268 Bush St STE 3044
San Francisco CA 94104-3503

Complaint Description:
Cant cancel my account! its on auto charge. I have tried cancelling my account for at least a year! its on auto pay $10.99 every 3 months. there is no place to cancel on my account on their website and no way to contact them by email or by phone. Their are numerous complaints on their website forum. Plenty of people are very upset!
Report them!!!

Your Desired Resolution:
I would like a full refund for the last year of payments $10.99 x 4

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 10 working days to respond to your complaint. You will be notified when the business has responded.
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Old 11-20-2015, 09:03 PM   #43
worshipgal
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Quote:
Originally Posted by troy112233l
Im going to report this fucking company to cia.
Fuck noob UG moderator. ./.

Guide removing subscription.

1. Login your paypal go to My Account tab.
2. Click Profile
3. Click My Money tab.
4. Update your My preapproved payments
5. Click/Find Ultimate Guitar USA LLC
6. Cancel it.
7. Done.

8. Say fuck you ug. Thanks.

You are the best troy112233l !!!!!
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Old 11-20-2015, 09:11 PM   #44
worshipgal
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Here is their email and phone #

Customer Service Email
support-billing@ultimate-guitar.com

Customer Service Phone
415-599-4620
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Old 11-22-2015, 12:12 AM   #45
troy112233l
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Quote:
Originally Posted by worshipgal
You are the best troy112233l !!!!!

im glad it helps.
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Old 11-22-2015, 01:43 AM   #46
Dreadnought
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Location: Never leaving Harlan alive
I am working to figure out a more streamlined set of instructions for you guys when you want to cancel.

Please keep in mind that most of the developers for the program and the site do not speak English as a primary language, so there may be a bit of a communication problem because of that.

In the meantime, it does not help anybody to get worked up and start cursing at people all over the place.
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Old 11-24-2015, 06:09 PM   #47
markusgluesen
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Old 11-24-2015, 06:11 PM   #48
markusgluesen
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Just found out, that I paid 18 months for nothing :/ . Didn't even noticed that I still had a subsrciption. Greets from Berlin
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Old 12-06-2015, 11:24 AM   #49
troy112233l
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I see now.. you have to subscribe atleast a month before you can cancel the subcription. ZZZZzzzzzz

So if the user use the trial they have to pay 1 month to stop the subscription. Trials should be free. But this UG locks users for 1month payment for them to stop subscription or did they change the website after we figured out how to stop the subscription using paypal settings?

For users who uses the trial and cant cancel the subscription.

Guide removing subscription. (UG will fail to charge your paypal and automatically stop the subscription after trial period follow instructions below.)

1. Login your paypal go to My Account tab.
2. Click Profile
3. Click My Money tab.
4. Update your My preapproved payments
5. Click/Find Ultimate Guitar USA LLC
6. Cancel it.
7. Done.
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Old 01-03-2016, 07:13 AM   #50
Jzwift
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Old 01-29-2016, 10:05 PM   #51
kclampitt63
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I signed up for the 3-day free trial. I am wanting to cancel my subscription but cannot find out where to do that. How can I cancel?

Thanks,

Kesley
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Old 01-31-2016, 04:51 PM   #52
timo-pohl
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there it is. u have to click ur current subscription plan in order to disable the renewal.
http://support.ultimate-guitar.com/...ro-subscription
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