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Old 08-16-2012, 06:02 PM   #1
SupaScoopar
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Join Date: Dec 2010
How do i cancel my subscription?

How do i turn off automatic renewal for the tabs app? i just recently got charged on my mastercard, and i just cant seem to figure out how to cancel the subscription from charging me next time too.
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Old 08-21-2012, 03:19 AM   #2
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To turn off auto renewal for Ultimate Guitar Tabs HD (iPad), you should go to Settings of your device, then to Store > click on Apple ID > "View Apple ID" > under Subscriptions, select "Manage", there you'll be taken to the section where you'll be able to turn off the automatic renewal of your subscription. In this section you can find subscription settings for all subscription-based apps.
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Old 11-09-2012, 03:38 AM   #3
caseycullen
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Join Date: May 2012
Just now, I've subscribe 12 months. But then, it subscribe more 12 months, how can I cancel it all?
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Old 11-09-2012, 03:54 AM   #4
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Quote:
Originally Posted by caseycullen
Just now, I've subscribe 12 months. But then, it subscribe more 12 months, how can I cancel it all?

Please open support ticket http://www.ultimate-guitar.com/about/contact.htm (UGT iPad application problem) to get appropriate help
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Old 12-16-2013, 06:29 AM   #5
phmdsantos
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Join Date: Dec 2013
I am trying to cancel my "1 month subscription". I subscribed on my computer, not ipad.
Can't find anything on how to do it, and have being charged on my credcard for the "1 month subscription" every month.
Please help. Already sent message to contact us, but no help.
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Old 12-16-2013, 06:59 AM   #6
UG Support
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If you want to cancel your auto renew subscription on our website please follow this steps:
1. sing in here with your login details http://plus.ultimate-guitar.com/tab-pro/
2. go to "subscription" section here and click cancel button http://plus.ultimate-guitar.com/account/

If you forgot your password you can restore here
http://www.ultimate-guitar.com/foru...n.php?do=lostpw
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Old 12-16-2013, 02:15 PM   #7
phmdsantos
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Join Date: Dec 2013
Quote:
Originally Posted by UG Support
If you want to cancel your auto renew subscription on our website please follow this steps:
1. sing in here with your login details http://plus.ultimate-guitar.com/tab-pro/
2. go to "subscription" section here and click cancel button http://plus.ultimate-guitar.com/account/

If you forgot your password you can restore here
http://www.ultimate-guitar.com/foru...n.php?do=lostpw



I have reset my password and checked my account. All sections are empty (subscription, history, etc).
Although my creditcard is being charged every month.
Need someone to contact me by e-mail then we can solve it.
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Old 01-21-2014, 04:49 PM   #8
phmdsantos
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Quote:
Originally Posted by phmdsantos
I have reset my password and checked my account. All sections are empty (subscription, history, etc).
Although my creditcard is being charged every month.
Need someone to contact me by e-mail then we can solve it.


I just find out on my creditcard that on january 10th I got renewed:

# Tab Pro 1 month subscr 415-599-4620 CA US$ 2,99

My "subscription section" says:

"You are not subscribed to any service yet."

How long am I goint to be charged?????
I did not buy it through my cellphone, but using my computer. I am being charged since September last year!!!!

Can someone help???

My email is: phmdsantos@gmail.com
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Old 02-19-2014, 01:21 PM   #9
phmdsantos
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Thanks very much Ultimate Team.

After I have been charged again this month, I just cancelled my creditcard.
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Old 02-27-2014, 08:48 AM   #10
UG Support
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Join Date: Oct 2011
Apparently you created another account with active subscription.

To get timely help you should create a ticket at our Support system:
http://www.ultimate-guitar.com/about/contact.htm
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