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Old 10-17-2013, 09:42 AM   #1
kemptar42
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Join Date: Oct 2012
ipad app crashing on certain tabs

Hello, I apologize for any incorrect formatting or forum faux pas since I have never used this forum before.

I am running into some major difficulty since the last update of the UG App for iPad. It crashes the program every time I try to load up certain tabs or chord pages. There doesn't seem to be any rhyme or reason to it, just random artists, random songs that fail to load and then crash the app. This is especially frustrating since I just bought the "lifetime membership" so I could always have access to these files.

Is there anything I can do on my end or will I just need to wait for another update? Thank you for any help!
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Old 10-17-2013, 02:49 PM   #2
JoseSkier
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Join Date: Oct 2013
Exactly the same thing is happening to me. Furthermore, I am no longer able to load my favorite tabs since most of them crash the app when they are selected. Very annoying, and I have just renewed my subscription for one more year...
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Old 10-18-2013, 06:52 AM   #3
zappp
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Join Date: Aug 2001
We will definitely fix the problem! It's a very good timing as we are preparing new release.
Please let us know as soon as possible:

1. exact iOS version you are on?
2. list of tab names that makes your app crash (including instrument type, tab version number)
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Old 10-18-2013, 12:17 PM   #4
JoseSkier
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I upgraded for iOS7 and I'm using an iPad3. All of the tabs that were on my Favorites list cause the app to crash. If I search for these tabs through the home-screen, the problem persists.

Here are some pics with the tabs that are causing this:
https://docs.google.com/file/d/0B0j...dit?usp=sharing

https://docs.google.com/file/d/0B0j...dit?usp=sharing

https://docs.google.com/file/d/0B0j...dit?usp=sharing
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Old 10-22-2013, 09:16 AM   #5
UG Support
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Reinstall the app on your device. In order to avoid losing all your favorites during the reinstallation, you should synchronize them with your ultimate-guitar.com account before uninstalling the app and complete the synchronization again after the app has been restored.
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Old 10-25-2013, 09:00 AM   #6
zappp
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Quote:
Originally Posted by JoseSkier
I upgraded for iOS7 and I'm using an iPad3. All of the tabs that were on my Favorites list cause the app to crash. If I search for these tabs through the home-screen, the problem persists.

Here are some pics with the tabs that are causing this:
https://docs.google.com/file/d/0B0j...dit?usp=sharing

https://docs.google.com/file/d/0B0j...dit?usp=sharing

https://docs.google.com/file/d/0B0j...dit?usp=sharing

you are russian right?
which tabs exactly on these screenshots cause the app to crash?
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Old 10-26-2013, 09:26 PM   #7
play4u
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Join Date: Aug 2012
Hi, I am having the same problem.
Almost all of my favourites are crashing when I try to load them.
I have reinstalled app and it is still happening. Even new searches won't open, like dire straits money for nothing version 3. Just crashes every time.

Please help! This is really starting to p me off!
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Old 10-26-2013, 11:46 PM   #8
kemptar42
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Join Date: Oct 2012
I have an ipad 2, and I'm running 7.0.2. Just opened UG app and it crashed on the 2nd favorited tab that I tried to open which was 'Afternoon Delight' (don't judge me) chords.
I have had it crash not just on favorited tabs but also on random tabs that I've found through the main search function.
Really appreiciate the response, thank you for your time looking into this. I love the app and have never had an issue up until recently. Keep up the good work.
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Old 10-26-2013, 11:51 PM   #9
kemptar42
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Join Date: Oct 2012
Just did a delete and re-install as suggested by UG Support, things seem to be working ok. Thanks again for the help!
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Old 11-05-2013, 03:40 AM   #10
millamilla0
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Join Date: Jun 2011
App crash on ipad 3 running ios7.03, whether I attempt to search for ANJI - BERT JANSCH in main search function or via my favourites that I also have it in, it crashes. Both Tab version 1 and 2.
Will list the other tabs as I recall the 20 - 25 that I've had this problem with.
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