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Old 08-23-2013, 06:46 PM   #21
not so cowardly
Hydra150's Avatar
Join Date: Nov 2006
Location: Scotland
so cynical
But boys will be boys and girls have those eyes
that'll cut you to ribbons, sometimes
and all you can do is just wait by the moon
and bleed if it's what she says you ought to do
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Old 02-16-2014, 10:43 PM   #22
Registered User
Join Date: Dec 2013
I couldn't find it either, until I selected my Apple ID and logged into my account. i.e. Settings > iTunes & App Store > Click on Apple ID link on top right side and log into your account. There you will find manage subscriptions and notifications.
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Old 07-04-2014, 07:22 PM   #23
UG Newbie
Join Date: Dec 2004
How the **** do I cancel my account - this is impossible. I don't want a subscription anymore. Give me a link. Now.
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Old 12-06-2014, 03:50 AM   #24
Registered User
Join Date: Sep 2014
UG's billing policy is a total scam. 3 weeks since I requested assistance to cancel my account, because the site provides no visible solution, and still no progress. Essentially I'm playing open/close/open...then lose and start over...their customer support ticket game. Terrible company, horrible website!!! Twitter here I come...
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Old 12-27-2014, 03:18 PM   #25
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Join Date: May 2014
How can I cancel the subscription?
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Old 02-24-2015, 09:25 AM   #26
Registered User
Join Date: Feb 2015
I want to completely close this account as I am being charged monthly and do not know how to cancel the payment. If I click on UG and then subscriptions it doesnt say I am subcribed but I am to the main site or I wouldnt be getting charged.
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Old 04-09-2015, 09:13 AM   #27
Registered User
Join Date: Jan 2015
I've been having the same problem. There doesn't seem to be any way to actually cancel. I go to my subscriptions and I have none, then I look at my saved credit card information and there isn't one. I just can't figure out why I keep getting billed if I'm not subscribed. And if I am subscribed somewhere, where is it and how do I cancel it?
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Old 04-10-2015, 06:45 AM   #28
UG Support
Join Date: Oct 2011
Hey all,

There are 2 types of subscriptions: on Tab Pro web service and in Apple iTunes. Because we have own billing system, and Apple don't give us access to their billing system.

To cancel your Tab Pro subscription which you purchased on our website, please follow these steps:
1. Sing in here: http://plus.ultimate-guitar.com/account/
2. Go to the "Subscriptions" section.
3. Click on the "Cancel" button.

To cancel your Tab Pro subscription which you purchased via iTunes, please follow these steps:
1. Open your device's Settings and tap on "iTunes & App Store".
2. Tap on your Apple ID, then tap on "View Apple ID".
3. In "Subscriptions" section tap on "Manage".
4. Choose an app subscription you want to cancel.
5. Tap on the toggle to switch it Off.

Here is the link on the Apple Support thread: https://support.apple.com/en-gb/HT202039

P.S.: you can find more answer on our Support portal:
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Old 04-19-2015, 04:14 PM   #29
Registered User
Join Date: Jun 2013
this doesnt work ill be calling them tomorrow seeing as how i have "no subscriptiobns" but every month they take off 5 dollars from my account, they are ****ing thieves
moaker is offline   Reply With Quote
Old 04-29-2015, 07:04 PM   #30
Registered User
Join Date: Apr 2013
My account auto-renewed earlier today. I have turned auto renew off. Now, how do I go about getting a refund?
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