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Old 09-03-2014, 09:02 AM   #1
Spambot_2
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What should you do if a store clerk gives wrong info?

Like in musical instrument stores, where the guy at the counter acts like he knows everything, and in fact half of what he says is bullshit.

Or maybe he is very polite, but he still spreads bullshit.

Say this guy tells you something that you know is plain wrong when talking about gear.
What should you do in this case?

Now, say this same guy tells something plain wrong to another (clueless, naive) customer.
What should you do in this case instead?
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Old 09-03-2014, 09:20 AM   #2
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Old 09-03-2014, 09:24 AM   #3
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Old 09-03-2014, 09:39 AM   #4
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Let him do his job because odds are, if he's in a music store, he needs that sale to eat.

You will look like a jackass if you be that guy. Alternatively, just apply for a job there if you feel that knowledgeable and need a part time job.

Source: former music store employee
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Old 09-03-2014, 09:44 AM   #5
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Quote:
Originally Posted by JackWhiteIsButts
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you need a new agenda

Quote:
Originally Posted by Shotgunmerc
Let him do his job because odds are, if he's in a music store, he needs that sale to eat.

You will look like a jackass if you be that guy. Alternatively, just apply for a job there if you feel that knowledgeable and need a part time job.

Source: former music store employee


so your one of those bullshit talkers I take it?

I wouldn't rub it in the guys face, but giving false info to a client is just plain wrong, and I for one would walk up to the client outside the store and tell him whats up.
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Old 09-03-2014, 09:45 AM   #6
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you need a new agenda

LONG ago, the mice had a general council to consider what measures they could take to outwit their common enemy, the Cat. Some said this, and some said that; but at last a young mouse got up and said he had a proposal to make, which he thought would meet the case. “You will all agree,” said he, “that our chief danger consists in the sly and treacherous manner in which the enemy approaches us. Now, if we could receive some signal of her approach, we could easily escape from her. I venture, therefore, to propose that a small bell be procured, and attached by a ribbon round the neck of the Cat. By this means we should always know when she was about, and could easily retire while she was in the neighbourhood.” 1
This proposal met with general applause, until an old mouse got up and said: “That is all very well, but who is to bell the Cat?” The mice looked at one another and nobody spoke. Then the old mouse said:
“it is easy to propose impossible remedies.”
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Old 09-03-2014, 09:50 AM   #7
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Originally Posted by JackWhiteIsButts
LONG ago, the mice had a general council to consider what measures they could take to outwit their common enemy, the Cat. Some said this, and some said that; but at last a young mouse got up and said he had a proposal to make, which he thought would meet the case. “You will all agree,” said he, “that our chief danger consists in the sly and treacherous manner in which the enemy approaches us. Now, if we could receive some signal of her approach, we could easily escape from her. I venture, therefore, to propose that a small bell be procured, and attached by a ribbon round the neck of the Cat. By this means we should always know when she was about, and could easily retire while she was in the neighbourhood.” 1
This proposal met with general applause, until an old mouse got up and said: “That is all very well, but who is to bell the Cat?” The mice looked at one another and nobody spoke. Then the old mouse said:
“it is easy to propose impossible remedies.”


just wtf
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Old 09-03-2014, 10:08 AM   #8
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Originally Posted by JackWhiteIsButts
LONG ago, the mice had a general council to consider what measures they could take to outwit their common enemy, the Cat. Some said this, and some said that; but at last a young mouse got up and said he had a proposal to make, which he thought would meet the case. “You will all agree,” said he, “that our chief danger consists in the sly and treacherous manner in which the enemy approaches us. Now, if we could receive some signal of her approach, we could easily escape from her. I venture, therefore, to propose that a small bell be procured, and attached by a ribbon round the neck of the Cat. By this means we should always know when she was about, and could easily retire while she was in the neighbourhood.” 1
This proposal met with general applause, until an old mouse got up and said: “That is all very well, but who is to bell the Cat?” The mice looked at one another and nobody spoke. Then the old mouse said:
“it is easy to propose impossible remedies.”

Please write a novel. I want to buy your novel.
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Old 09-03-2014, 10:11 AM   #9
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Please write a novel. I want to buy your novel.



http://www.amazon.com/Aesops-Fables...k/dp/B006FRYOWW
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Old 09-03-2014, 10:25 AM   #10
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I am so proud of you Butts. Keep on



anyway, based on my experiences, I believe that less than 1% of people who work at makeup counters are actually qualified to advise customers. I usually let them talk about whatever it is and listen politely and then buy something completely different so they feel lost and confused and alienated from society or something
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Old 09-03-2014, 10:32 AM   #11
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Well it's your fault for needing to ask a store clerk anything. They are paid to sell things not be walking google.com.
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Old 09-03-2014, 10:47 AM   #12
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^ I don't even need to ask, a lot of them feel like dispensing their infinite knowledge over everyone in the store, maybe when they ask info about something completely different or when they just see you looking around.

Or you might hear them telling bullshit to other people who did ask for help because of their own cluelessness.
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Old 09-03-2014, 10:53 AM   #13
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Originally Posted by Shotgunmerc
Let him do his job because odds are, if he's in a music store, he needs that sale to eat.

You will look like a jackass if you be that guy. Alternatively, just apply for a job there if you feel that knowledgeable and need a part time job.

Source: former music store employee

People need to work to buy food everywhere, scoot. That doesn't give them the excuse to not do their job properly by spreading false information.
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Old 09-03-2014, 10:53 AM   #14
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Quote:
Originally Posted by Shotgunmerc
Let him do his job because odds are, if he's in a music store, he needs that sale to eat.

You will look like a jackass if you be that guy. Alternatively, just apply for a job there if you feel that knowledgeable and need a part time job.

Source: former music store employee



His job is to know the products the store is selling. If anything the employee should feel like a jackass. If I'm buying a car and the salesman doesn't know anything about it, I'd consider that a huge problem.

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Old 09-03-2014, 10:59 AM   #15
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Originally Posted by guitarxo
I am so proud of you Butts. Keep on



anyway, based on my experiences, I believe that less than 1% of people who work at makeup counters are actually qualified to advise customers. I usually let them talk about whatever it is and listen politely and then buy something completely different so they feel lost and confused and alienated from society or something


Yes, makeup stores are terrible. They always seem to chose a color that is way off. And then I look orange...
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Old 09-03-2014, 11:09 AM   #16
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Originally Posted by songbird64
Yes, makeup stores are terrible. They always seem to chose a color that is way off. And then I look orange...

I have the opposite problem, they always make me look ghostly. Now whenever I go past a makeup store I go in and try a little of everything so I can see what it looks like at home and then when I actually go there to buy stuff I can just go straight in pick up whatever it is and buy it without having to talk to anyone. One time I put my finger in a tub of cream eyeshadow and a huge chunk got stuck on my finger so I just brought it home and used it for a few weeks.
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Old 09-03-2014, 11:19 AM   #17
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Originally Posted by BjarnedeGraaf
so your one of those bullshit talkers I take it?

I wouldn't rub it in the guys face, but giving false info to a client is just plain wrong, and I for one would walk up to the client outside the store and tell him whats up.


When I worked for the music store, I had at least elementary knowledge of everything I'm selling. Vandoren Clarinet reeds? Never used one in my life, I could sell them. Trumpet mouthpieces? Can't use them, can't demonstrate them, can sell them. Did I bullshit my way through a ton of sales? You betcha. I NEVER sold anything that was inherently wrong, but I certainly uped the price on a ton of sales by adding accessories because that was my job. I certainly didn't know the ins and outs of everything, but I knew enough.

Does that make me a bad person? Meh. Does that make me a bullshitter? In context, sure.

Quote:
Originally Posted by T00DEEPBLUE
People need to work to buy food everywhere, scoot. That doesn't give them the excuse to not do their job properly by spreading false information.


Quote:
Originally Posted by badfish_lewis
His job is to know the products the store is selling. If anything the employee should feel like a jackass. If I'm buying a car and the salesman doesn't know anything about it, I'd consider that a huge problem.


If you aren't satisfied with the employee, shop somewhere else. If someone wasn't happy with my service or my knowledge on a product, I would fully expect them to shop elsewhere. That being said, if I couldn't bullshit my way through a sale, I would ask for help.

OP sounds like he's describing a cocky jackass who is too big to ask for help. I would not confront him because you will only end up looking like a jackass and that store will know to watch out for you, and you'll receive shitty service there from then on out. Long story short, shop somewhere else, and recommend that people do the same when they ask you about the store.

But then again, I'm not a confrontational person. I don't get in people's faces, and I certainly don't like when people get in mine, either while I'm working or elsewhere. If you think getting in their face and confronting them is the right move, then hey, more power to you.
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Old 09-03-2014, 11:22 AM   #18
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in relation to my job, it'd be like me describing a beer or wine we have and a customer telling me I was wrong. If for a fact I knew I was right, I would more or less ignore them with a 'oh is that right?', but if I wasn't sure(like a new wine or something, which is a situation that's actually happened a few times) I say something like 'oh really? I haven't had a lot of time to try this one out so I was assuming based on knowledge of like-wines, How is it actually so I can start being more accurate with my recommendations until I get a taste of it myself?' and the conversation continues like that for a while.

long story short, you really should call people out when they're wrong, BUT that doesn't mean you need to be a dick about it. constructive criticism is okay.
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Old 09-03-2014, 11:31 AM   #19
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I work at a music store. I'm another two semesters away from my degree. Once I get it I'm leaving music retail and never coming back. It's partly the industry, but mostly the customers. I don't know why guitarists are so damn competitive, but everyone wants to get in some kind of show-off with me about how much they know. It's stupid.
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Old 09-03-2014, 11:33 AM   #20
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Originally Posted by Shotgunmerc
When I worked for the music store, I had at least elementary knowledge of everything I'm selling. Vandoren Clarinet reeds? Never used one in my life, I could sell them. Trumpet mouthpieces? Can't use them, can't demonstrate them, can sell them. Did I bullshit my way through a ton of sales? You betcha. I NEVER sold anything that was inherently wrong, but I certainly uped the price on a ton of sales by adding accessories because that was my job. I certainly didn't know the ins and outs of everything, but I knew enough.

Does that make me a bad person? Meh. Does that make me a bullshitter? In context, sure.





If you aren't satisfied with the employee, shop somewhere else. If someone wasn't happy with my service or my knowledge on a product, I would fully expect them to shop elsewhere. That being said, if I couldn't bullshit my way through a sale, I would ask for help.

OP sounds like he's describing a cocky jackass who is too big to ask for help. I would not confront him because you will only end up looking like a jackass and that store will know to watch out for you, and you'll receive shitty service there from then on out. Long story short, shop somewhere else, and recommend that people do the same when they ask you about the store.

But then again, I'm not a confrontational person. I don't get in people's faces, and I certainly don't like when people get in mine, either while I'm working or elsewhere. If you think getting in their face and confronting them is the right move, then hey, more power to you.



Do yourself a favor and don't pursue a career in business. "If you aren't satisfied with the employee shop somewhere else". What kind of attitude is that for an employee of a music store or any retail store for that matter.
As an employee it's your responsibility to ensure you are providing excellent customer service which means knowing your product or getting another employee who knows more about a particular product when asked by a prospective customer.
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