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Old 11-26-2012, 01:28 AM   #81
trashedlostfdup
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Quote:
Originally Posted by dannyalcatraz
I suggested it, but only as a last resort.

I'm a lawyer.

I said it should be in small claims court, where lawyers are not used in 99.99% of cases.


good to know. just off of curiosity what is the maximum settlement in small claims court?

i realize that it would likely be in small claims court, but from my limited knowledge of law (i have an MBA so naturally i have taken a few business law courses but am no expert), i don't know if it would hold up.

if he would have said something to the manager and demanded action prior to leaving the store it would seem more concrete, at least to me.

but being that the tech said sorry and you left, and took it home. i would think that at that point you could have dinged it, and if the tech denied making the ding, it would be word against word.
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Old 11-26-2012, 01:43 AM   #82
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Quote:
good to know. just off of curiosity what is the maximum settlement in small claims court?


In most US jurisdictions, its $5000.
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Old 11-26-2012, 02:14 AM   #83
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Quote:
Originally Posted by dannyalcatraz
In most US jurisdictions, its $5000.


interesting, thanks for the random info.
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Old 11-26-2012, 03:01 AM   #84
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Quote:
Originally Posted by dannyalcatraz
In most US jurisdictions, its $5000.


Except one Southern state where it's capped at $3,000.

I would return the guitar and get a full refund. That would ruin it for me which is why I don't like people working on my stuff. I do as much as I can and that includes everything up to rebuilding a transmission. Haven't learned to do that yet so someone else will have to do it for me.

No excuse for the tech's sloppiness and lack of respect for your property.

Last edited by ConcertShooter : 11-26-2012 at 03:04 AM.
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Old 11-27-2012, 10:53 AM   #85
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Originally Posted by Stormymonday
I hate guitar center..rether build my own then buy from them! Pitch a fit in the store,demand to see the manager,see if you can get that "tech" Fired! You save up and wait that special guitar and some jerk damages it for You..while your in the store..having them do the work on it!! He needs to lose his job! Period! Its called customer service..and (You) the customer is Always Right!!


As someone who works in retail, I can tell you right now that the customer is actually wrong about 98-99% of the time. It's idiots like you who come in making a scene and screaming about managers, people deserving to be fired, etc. when one tiny, little problem happens that make us hate customers.

If you people would just calm the **** down and actually use your brain for two seconds instead of resorting to a neanderthal acting like a baby when something doesn't go your way, you'd find there's an easy solution to the problem.

If I were a manager and you came in "pitching a fit", I'd escort your ass right back out the door. Learn to be an adult when you're in public, for ****'s sake.
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Old 11-27-2012, 12:18 PM   #86
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I agree with the above statements.
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Old 11-28-2012, 01:50 AM   #87
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I disagree with the above statement.
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Old 11-28-2012, 06:48 AM   #88
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Be persistant and make them pay for the repair, that's a crock
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Old 11-28-2012, 06:58 AM   #89
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Originally Posted by Offworld92

EDIT: Actually, while I'm at the pulpit, I'll say that this is an excellent example of why you should learn to set up and work on your guitars yourself. A guitar is an extremely personal item - why would you let any ol' ass clown work on *your* guitar for you?



I agree. I only let young and experienced ass clowns work on my guitars.




But seriously. I agree that you should learn how to maintain your gear yourself, but TS said that he is not used to the kind of bridge on his new guitar. It was just a one time thing.

I think TS should just explain what happened calmly to a manager, and ask (persistently if needed, while remaining polite) for it to be fixed.
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Old 11-28-2012, 02:16 PM   #90
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I don't care for Guitar Center in the sense of their top tier ownership which I won't get into as that discussion will likely result in a perm ban for me. I speak specifically of the ownership and all things related thereto. That said, I now continue my diatribe and thoughts on my experience with two, one local and one out of state\town, GC stores.

I've been in and out of the local guitar center for about a year now. I study violin and didn't realize they sold some violin strings\accessories. In fact, they are very competitive on the strings I use for violin ($85 a four pack) and will match online retailers.

So a couple of months ago I traded a very, very nice .308 semi-auto rifle for an equally nice blonde 1999 Gibson Les Paul Classic 1960 RI locally. I came out even or better in the trade than if I had bought the guitar outright considering retail pricing and taxes, plus I have a somewhat aged (13-years-old) Les Paul now that's in mint condition that I really enjoy.

Last night I removed the strings and took the bridge, tailpiece, bolts, etc., off and used a metal polish called Blue Magic and polished up those parts that I could get to without damaging the finish. That included the tuner boxes and post leading to the tuning knobs as well as screws holding the pick guard on. Then used some of my violin polish and put the shine on the wooden parts. Before putting the new Elixirs on, I cleaned the finger board and applied three good coats of F-ONE oil to it wiping off the excess.

I should have taken some pics before I disassembled the bridge and tailpiece as I'm not sure I have it as it was although it may not have been correct when I got it but the action was nice and low. Still is but might be slightly higher. Intonation just fine. But I digress ...

Now on to Guitar Center.

First let me say that I won't let any GC tech touch my guitars. Before I do that I'll research Youtube, the forums here, and other websites to figure out how to do what needs to be done before a GC tech will touch any guitar I own. There is a local luthier who is a Martin certified warranty technician and is well known in these parts. He does most work on my violins.

The Tuesday before Black Friday I went into the local GC and asked how much an Epi 339 Pro would be with the $100 off coupon. The salesman gave me a price and said I'd have to spend $500 to get the $100 off. No problem. He and I agreed that an Epi 339, Epi 339 hard shell case, pack of Elixir strings, and a pack of picks would bring it to $500 which meant I'd get all of it for $400 plus tax. $439.53 to be exact.

Went in the next day to order it as they didn't have one in cherry and was told that the coupon didn't apply to sale items. The 339 Pro was on sale. However, his supervisor authorized the deal and I got the above items at the above quoted price. Got the 339 Pro Monday but had to order another one because the rhythm volume coil tap rod came completely out of the pot. Defective, and another one is currently on the way and will be in tomorrow.

Traveled to an out of state\city GC last Sunday which had the only Fender Modern Player Telecaster Thinline Deluxe in 3-tone sunburst within 500 miles. Traveled 350 miles round trip. That GC did a setup and put Elixir .10s on it for me before I got there and while I was traveling. Got it for $399 plus tax.

Got it home and put it through its paces. The next day I examined it more closely and found that the top E string and the A string had what sounded like a buzz. Thought the amp speaker was blown but it didn't make that sound on rhythm pickup, only the bridge pickup. Took it to the local GC and one of the managers told me it either had a bad bridge pickup or the wiring was shorted out. He touched the low E string and it popped (like static). Said it shouldn't have done that. Anyway ... I returned that one then and there and they ordered me another one that I'm going to pick up as soon as I finish this post. I just hope the neck on the new one is as beautifully flamed and the setup is as nice as the defective instrument.

My experience has been that GC has gone out of their way to accommodate me and ensure that I'm happy with the items I purchase there. I sense that I might be what I term a problem customer but I don't get that impression from most of the people at the store. Maybe one guy but the others always smile when dealing with me and are otherwise helpful. I prefer a smaller mom\pop type of business but there are none here.

Anyway, I'm going now to pick up my new Fender Tele. The Epi 339 Pro arrives tomorrow.

Last edited by ConcertShooter : 11-28-2012 at 02:19 PM.
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Old 11-28-2012, 03:09 PM   #91
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@shooter - the 339 is a gem once you get a good one. I have the cherry finish and it plays like a dream.
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Old 11-28-2012, 06:11 PM   #92
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Quote:
Originally Posted by SteveHOC
@shooter - the 339 is a gem once you get a good one. I have the cherry finish and it plays like a dream.


The first 339 Pro was cherry as will be the second. The first played very nicely even after the coil tap knob\pole came out of the pot. Action was low and comfortable. According to the shipper it should be at the store in the morning.

For those who might consider a 339 in either Ultra or Pro flavor, I found that the Pro gave a more honest, semi-hollow body sound than did the Ultra. Got the impression that the Ultra was inhibited by the electronics packed within the body on the knobs side. And of course there's no second f-hole on the Ultra.

I suppose there are other reasons for owning the Ultra other than better sound but I can't find one. Just my opinion. A-B them if you're looking to purchase and determine that for yourself.

Just got back from picking up the Fender Telecaster. The neck on this one isn't near as nice as the previous one but it still looks aged. Action is low and comfortable. Won't need any adjustment that I can tell. Intonation is good. Just no beautiful flames up and down the entire neck like the other one.
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Old 11-28-2012, 06:49 PM   #93
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I didn't care for the Ultra for the same reasons. Too much stuff going on that I thought might inhibit the tone. Plus, more to go wrong later, and semi-hollows are a pain enoug to fix. I got mine, new, for $300, and paid $60 for my case. I was pleased with it and love the guitar. It's a lot of fun to play.
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Old 11-28-2012, 07:41 PM   #94
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Quote:
Originally Posted by SteveHOC
I didn't care for the Ultra for the same reasons. Too much stuff going on that I thought might inhibit the tone. Plus, more to go wrong later, and semi-hollows are a pain enoug to fix. I got mine, new, for $300, and paid $60 for my case. I was pleased with it and love the guitar. It's a lot of fun to play.


Being in IT, I'm not sure there will be a USB interface in 20 years. Then what will Ultra users do? Imagine buying the Ultra when Windows 95 came out and everything was floppy driven. lol

As you said, just less to go wrong with an honest to goodness semi-hollow body guitar. All of that electronic crap is gimmick as far as I'm concerned. I think it would be better to get an iPad and use one of those interfaces and programs than buy the Ultra.
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Old 11-28-2012, 07:50 PM   #95
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Quote:
Originally Posted by ConcertShooter
Being in IT, I'm not sure there will be a USB interface in 20 years. Then what will Ultra users do? Imagine buying the Ultra when Windows 95 came out and everything was floppy driven. lol

As you said, just less to go wrong with an honest to goodness semi-hollow body guitar. All of that electronic crap is gimmick as far as I'm concerned. I think it would be better to get an iPad and use one of those interfaces and programs than buy the Ultra.


This is exactly my line of thought. I don't need an on-board tuner, I already have DI recording equipment and software, and too much technology on board is a problem if something shits out at a show. I always have a backup, but I really don't like the idea of coming home to dismantle a computer instead of a guitar. From what I've heard the 339 Ultras are selling like crap, so maybe Epiphone will consider this in the future. People were seemingly buying them when the Pro was back ordered, and now they can't move them without a huge discount. I would have bought the Pro over the Ultra even if they were the same price.
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Old 11-28-2012, 08:13 PM   #96
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Originally Posted by SteveHOC
This is exactly my line of thought. I don't need an on-board tuner, I already have DI recording equipment and software, and too much technology on board is a problem if something shits out at a show. I always have a backup, but I really don't like the idea of coming home to dismantle a computer instead of a guitar. From what I've heard the 339 Ultras are selling like crap, so maybe Epiphone will consider this in the future. People were seemingly buying them when the Pro was back ordered, and now they can't move them without a huge discount. I would have bought the Pro over the Ultra even if they were the same price.


I've heard the same thing about sales of the Ultra. Don't understand it really. And as far as working on computers, I see enough of those in one day that I hate to have to work on my own when those times arise.

What got me started with the Epi 339 in the first place was selling all of my guitars (really nice ones) years ago and kicking myself for doing so. Had a Gibson 335 Dot but can't afford one now so enter Craigslist and a guy who agreed to sell me his mint condition Epi Dot with case for $250. The day of sale he 'got sick' and I have not been able to make contact since. Anyway ...

Having gotten the bug for a semi-hollow body I began to do some research and didn't think I wanted a 335 or Epi Dot sized semi-hb guitar so I began researching the Epi 339. When I went to GC it was my intention to purchase a 339 Ultra in either natural or cherry. They had three Ultras in natural, cherry, and black, and one Pro in the limited edition black with sparkly trim.

Played all four and liked the Pro best but not the black\sparkly color scheme. Slept on it and went back the next day to have them order me a Pro in cherry. It just seems to be the natural color for a semi-hb of that style and it's what I remember seeing musicians playing as a child of the 60s. Those early imprints stuck with me.

Now if I can just get a good deal on a mint vintage Reverse Firebird I or IV in sunburst I'll be set. lol
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Old 11-28-2012, 08:15 PM   #97
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Quote:
Originally Posted by deadsmileyface
I agree. I only let young and experienced ass clowns work on my guitars.




But seriously. I agree that you should learn how to maintain your gear yourself, but TS said that he is not used to the kind of bridge on his new guitar. It was just a one time thing.

I think TS should just explain what happened calmly to a manager, and ask (persistently if needed, while remaining polite) for it to be fixed.


I don't think age makes any difference at all. It's either the young assclown who has no idea what they're doing, or it's the old stubborn assclown who does what they want their own way and everyone else is wrong (even if they're wrong).
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Old 11-29-2012, 12:51 PM   #98
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