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Old 06-18-2014, 06:28 PM   #1
Nokatay
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Join Date: Mar 2012
UG debited $50 me and won't repsond

Earlier in the month I clicked into UG and got a pop up advetising a lifetime or yearly sunscription for $49.95. I tried to click out and it suddenly thanked me for my purchase. I sent a trouble ticket and heard nothing by a week. I sent another trouble ticket and still haven't heard. I am greatly disappointed and have been a $2.99 a month subscriber for over 2 years. Is it true UG isgoing u nder and scamming it's loyal custiomers?
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Old 06-19-2014, 09:49 AM   #2
UG Support
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Join Date: Oct 2011
Your Lifetime plan has been canceled and refunded.
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Old 06-19-2014, 10:14 AM   #3
Nokatay
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Join Date: Mar 2012
I will post when the refund shows up in my account. How long will it take?
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Old 06-19-2014, 12:14 PM   #4
Nokatay
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Join Date: Mar 2012
I received an email of pending refund.
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Old 06-20-2014, 09:39 AM   #5
Nokatay
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Join Date: Mar 2012
Refund received, Thank You!
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Old 06-21-2014, 01:42 AM   #6
1 lar123
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Join Date: Apr 2013
I have ran in to the same problem as nokatay did. there should be an X at top of the popup ad to remove if not enterested. I also had $49.95 taken out of my account by mistake. please cancel and refund thanks 1 lar123
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Old 06-23-2014, 04:31 AM   #7
UG Support
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Join Date: Oct 2011
Quote:
Originally Posted by 1 lar123
I have ran in to the same problem as nokatay did. there should be an X at top of the popup ad to remove if not enterested. I also had $49.95 taken out of my account by mistake. please cancel and refund thanks 1 lar123

Hi,
Your subscription refunded too.
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Old 06-27-2014, 09:00 AM   #8
drewsteiner7
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Join Date: Jan 2014
please cancel my auto renew..........I will use the site for a month and stop.
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