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Old 01-17-2013, 10:03 PM   #1
redandwhite12
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Luthier, I am dissapoint.

So recently I took my guitar up to get a new nut put in. I also ended up getting my action and intonation setup and dressed my frets.

It ended up costing a whopping 168$ dollars. Here's where I'm kind of angry. They chipped some paint on on the top and edges of the guitar. Its nothing huge but its pretty noticeable. They also some strange looking little black scratches on the pickups and pick guard. I only opened it and looked in when I got home so I can't really prove that they did it.

My guitar is a limited edition and not in production anymore so its pretty frustrating. I know some scars add character but these were made out of carelessness not playing it out.

What would you do in this situation?
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Old 01-17-2013, 10:08 PM   #2
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Well, the first thing you can do is confront them. There is no use doing anything else until you do that.
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Old 01-17-2013, 10:08 PM   #3
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I would vent here, have a beer and play the guitar.
I am sorry the guitar is damaged for the wrong reasons, I know how frustrating that is.
good luck.
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Old 01-17-2013, 10:36 PM   #4
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I say confront them!
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Old 01-17-2013, 11:07 PM   #5
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One should also note that 'confront them' doesn't mean angrily. Explain the issue and most reputable techs and luthiers will do what is needed to make amends.
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Old 01-17-2013, 11:08 PM   #6
redandwhite12
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Quote:
Originally Posted by fstkmaro
I would vent here, have a beer and play the guitar.
I am sorry the guitar is damaged for the wrong reasons, I know how frustrating that is.
good luck.


Yah that's probably all I'm gonna do to be honest. I just wanted to see what other people would do. I'll get over it but its a bit of a let down. Plays and sounds nicer than before and that's whats important. But its just kinda pissy.
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Old 01-17-2013, 11:11 PM   #7
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Also do you guys think that price was decent? I know I cant fix that now but what would you expect the repairs I had done to cost?
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Old 01-17-2013, 11:12 PM   #8
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Which nut did he replace it with and which guitar was it? An expensive nut on a limited edition guitar with an FR can start to cost a lot. If it was for an MIM Tele I would say it was too much.
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Old 01-17-2013, 11:18 PM   #9
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I had a pretty good size CHIP out of my fretboard a couple months ago, I took it to a local shop here. He fixed the chip perfectly, did a partial fret redress (didn't ask for this) and did an action/intonation adjustment (didn't ask for this either) - all for $60. The guitar played phenomenal afterwards. That being said, I know fret work can get expensive. If you're not happy with it, you should definitely bring it up. Though they probably won't be able to do much about it unfortunately!
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Old 01-17-2013, 11:28 PM   #10
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Quote:
Originally Posted by JustRooster
Which nut did he replace it with and which guitar was it? An expensive nut on a limited edition guitar with an FR can start to cost a lot. If it was for an MIM Tele I would say it was too much.


He put a hand cut bone nut in my Les Paul Studio 60's Tribute.

Also regarding confrontation and anger I really feel like stupidity and anger go hand in hand most of time. If I do talk to them , which honestly I probably wont, I wouldn't go in and shout at them. Even if I might really, really want to.
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Old 01-17-2013, 11:36 PM   #11
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As far as the price goes: sounds like two hours shop time and a nut. Sounds fair to me. Though getting your guitar damaged isn't part of that equation.
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Old 01-18-2013, 12:13 AM   #12
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Call them and let them know that you're unhappy with the handling of your guitar. They'll either try to fix the problem, refund you partially, or deny it entirely. If the go with the last option, write up a review of your experience and plaster it on review sites. It's not vindictive, it's fair warning, as you don't want others to have a similar experience.
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Old 01-18-2013, 12:47 AM   #13
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You guys must live somewhere crazy.. A nut and action would run around 35 dollars were I live. Fret dress would be no more than 40...
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Old 01-18-2013, 02:49 AM   #14
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One should also note that 'confront them' doesn't mean angrily. Explain the issue and most reputable techs and luthiers will do what is needed to make amends.

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