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Old 03-16-2015, 06:54 PM   #1
Dreadnought
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Join Date: Sep 2002
Location: Ocean hiker
Have a question about Tab Pro or UG Plus? Look here!

First, please check the UG Plus FAQ!

Here are the answers to some common questions, please see if your issue is one of them:

How do I cancel my UG Plus/TabPro subscription?
If you want to cancel your auto-renew subscription on our website please follow next steps:
1. Sing in with your login details here.
2. Go to the "Subscriptions" section.
3. Click on the "Cancel" button.


How do I cancel subscription in iPad app?
As all payments in iOS are handled by Apple iTunes and all subscriptions are linked to your Apple ID.

In order to cancel your subscription follow next steps:
1. Open Settings on your iPad and tap on "iTunes & App Store".
2. Tap on your Apple ID, then tap on "View Apple ID".
3. In "Subscriptions" section tap on "Manage".
4. Choose an app subscription you want to cancel.
5. Tap on the toggle to switch it Off.

Here is the link on the Apple Support thread.


How do I change my username?
Basically, you can't change username. So please think twice when choosing your username.
Our system architecture is designed in next way: once you've created account with unique username, this username can be used in several over service like billing system, analytics, etc. So, if you/we change username all the billing, analytics, etc. information will be broken.


Purchased subscription in iPad app can’t get access to Tab Pro web (vice versa)
Unfortunately, despite having similar functionality Tab Pro HD/Tabs HD apps and Tab Pro web service are different. Tab Pro HD/Tabs HD were specially designed for iPad and Tab Pro web is online service available on the website only. Therefore, one purchase cannot cover both services.

But the good news is that our developer team is working on the solution and crossplatform access will be launched on April-May.
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Old 03-16-2015, 08:07 PM   #2
biggiebignutz
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Join Date: Mar 2015
I paid for the app on my iphone, but cannot access the same features on my iPad and am loathed to pay twice, is there a plan to link iphone and iPad accounts?
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Old 03-16-2015, 08:11 PM   #3
Dreadnought
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^ Please read the last paragraph in my post.
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But we little know until tried how much of the uncontrollable there is in us, urging across glaciers and torrents, and up dangerous heights, let the judgment forbid as it may.
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Old 03-17-2015, 03:38 AM   #4
biggiebignutz
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Join Date: Mar 2015
Thanks, I wasn't sure if that was just linking web based site to iPad app as well as iphone as it was not mentioned.
I'll just hold out and see what happens and wait for the big screen!
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Old 03-17-2015, 05:00 AM   #5
Pastafarian96
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Excellent idea Dreadnought.
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Quote:
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like an emo Jesus

"he cried for your feels"
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Old 03-22-2015, 06:32 AM   #6
RDorfield1
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Join Date: Jan 2015
Did anyone reply to your questions. I have the same concerns.
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Old 03-25-2015, 12:59 PM   #7
jeffscoggins
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Join Date: Oct 2013
I purchase a lifetime subscription on my iPad and now can't access it on my iPad. It keeps asking me to re-subscribe. Is this what is being fixed in by April-May? It sounds like it's a cross platform problem that is being fixed, so maybe I have a different problem?
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Old 03-31-2015, 08:53 PM   #8
tjbrogan
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i cannot see how to access lyrics on ipad version...pls advise
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Old 04-17-2015, 03:35 PM   #9
Astabeth
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Exclamation

I am having same problem as jeffscoggins. I cannot use the app and I've already paid the $20 once.
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Old 04-22-2015, 09:03 PM   #10
sergioalima
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Join Date: Apr 2015
Hello, I created an account by accident (fooled by one of your banners) and I would like it deleted. Can you please point me to how to delete my account? Or can you please do so for me? I know I can stop using it, but I also don't want UG to have my email address on your database.

Please reply directly via PM.
Thanks
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Old 04-23-2015, 06:23 AM   #11
meqy
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Join Date: Apr 2015
I think there's an option to change your email address at the control panel, correct me if it's not right

Quote:
Originally Posted by sergioalima
Hello, I created an account by accident (fooled by one of your banners) and I would like it deleted. Can you please point me to how to delete my account? Or can you please do so for me? I know I can stop using it, but I also don't want UG to have my email address on your database.

Please reply directly via PM.
Thanks
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Last edited by meqy : 04-23-2015 at 06:26 AM.
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Old 05-08-2015, 09:39 AM   #12
nuskrad
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But the good news is that our developer team is working on the solution and crossplatform access will be launched on April-May.

YEAR?

regards!!!
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Old 05-11-2015, 06:37 PM   #13
MTAggie
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Join Date: Jan 2013
Like others, I have the lifetime subscription and am trying to figure out when the cross platform iPad/iPhone will be available. I assume the target date is sometime in May of 2015 and when done, we'll be able to use one subscription on iPad and iPhone. Correct? Thanks.
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Old 05-15-2015, 04:44 PM   #14
squid152
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Join Date: Jun 2011
Im not sure if this is the same question everyone else is asking, but is there anyway to sync playlists across devices on the same account?
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Old 05-24-2015, 02:06 PM   #15
Rocknrollejioaņ
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Join Date: May 2015
i just purchased Tab Pro but when i open the tabs of a song it just shows a white window...
Don't know what to do, please help.
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Old 05-25-2015, 04:18 PM   #16
stephenneilson
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Where on earth does Ultimate Guitar show in one place all of the "products" it offers, and clearly explains what each one does and doesn't do? I unfortunately just joined and feel scammed already.
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Old 05-30-2015, 07:46 PM   #17
acymru
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I'm afraid I'm feeling a bit like stephenneilson, as well.
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Old 05-30-2015, 08:30 PM   #18
Dreadnought
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Quote:
Originally Posted by stephenneilson
Where on earth does Ultimate Guitar show in one place all of the "products" it offers, and clearly explains what each one does and doesn't do? I unfortunately just joined and feel scammed already.


The main service that UG offers is Tab Pro, which is spread across the following devices: computer, iPod/iPad, and Android devices.

The other paid service is "ad free" browsing across the website.

In the past, the Tab Pro service was not cross-platform and users had to pay separately for both computer access and mobile access.

From what I understand, they now have cross-platform functionality.

Which products, specifically, are you referring to? How do you feel scammed?

If it's because of their poor English, you'll have to excuse them; they're all Russian
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But we little know until tried how much of the uncontrollable there is in us, urging across glaciers and torrents, and up dangerous heights, let the judgment forbid as it may.
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Old 06-02-2015, 02:07 PM   #19
MAXTHEDOG531
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Join Date: May 2015
Hi All, I've just joined and would like know what is the difference between a lifetime membership and a lifetime subscription?
I can't see the answer in any FAQ.
Regards,
MtD
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Old 06-02-2015, 07:29 PM   #20
brucepringle
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Hi @Dreadnaught ,
From what I understand from the "April May" timeline for syncing devices ..My "favourites" or playlist should be able to sync now? (between iPhone, iPad, and iMac accounts) ?
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