#1
To say I am gutted is a major understatement. I've been waiting a week for my Ibanez SZ520QM to arrive. Making big plans for new pickups and what not, and just generally looking forward to my first play.

It got sent on Friday by courier. I said to the seller "Please make sure it's well packaged".

It arrived today in a padded gig bag with tape around it and a tiny bit of bubblewrap on the inside!!

This is what I found when I took it out:









I am disproportionately upset about this. I can't really explain why. I just feel soul destroyed and can't get my mind onto my work this morning. I guess I'd just been looking forward to this guitar so much......

A quick look on eBay reveals the next one is £70 more than this cost me and isn't anywhere near as nice as the blue.
#2
That sucks man. Really big bummer...
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#3
That's awful. Don't be so upset, looks like the dent can be fixed by partial refinishing. Is the wood damaged?
#4
I'd be contacting the seller and getting a claim started. You should be returning it and getting your money back.
Moving on.....
#5
Quote by terribleguitar
That's awful. Don't be so upset, looks like the dent can be fixed by partial refinishing. Is the wood damaged?


Maybe, I can't tell about the wood. I'm worried that the maple top will be damaged as I expect it's a thin veneer affair. But then the corner of the guitar will be mis-shapen, and I also certainly don't want the hassle of having to have a guitar I bought as good condition partially refinished. I'm not sure how it could be partially refinished to be honest, I'm sure it would be pretty noticeable.


Quote by KenG
I'd be contacting the seller and getting a claim started. You should be returning it and getting your money back.


Yep, I have contacted them. It's between them and the courier as far as I can see. They just need to refund me.
#7
Thats awful How much did it set you back?

Hopefully, you get a refund/replacement
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#8
Well it was a real bargain, I paid £188 for the guitar, and then £20 for the haphazard courier. I can't see any others in such nice condition or this colour for such little money
#9
They must of bashed that parcel. My 7 string came in similar packing, from Germany, and it rocked up perfect.
"I think, as a musician, you should practice your technique to be as good as you need to be to facilitate whatever ideas come into your head."
- Devin Townsend
#10
They've definitely bashed it. I'm just so incensed that so little care has been taken over something obviously fragile. Some people just don't give a shit.
#11
It doesn't matter what they did. Just make sure you get it returned mate.

It sucks but these things happen.

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#13
I know it isn't much, but if it makes you feel any less alone I recently won an eBay auction for an 8-ch audio interface (Focusrite Saffire Pro 40) for a great price (only got it because of the price, as I have a 16-ch desk, but the Saffire has far better pre's and conversion) only to find out that several weeks after paying (on Oct. 24th), the sender hasn't sent it still and appears to have stopped using eBay other than getting some feedback from two sellers for presumably buying stuff on Nov 3rd-ish. Now I have to wait on eBay to get no response from him, before I get refunded the money by the looks of it... can't stand people who pull this kinda crap on eBay. Makes it so hard to trust anyone on there, as this guy had 100% feedback with over 100 ratings, both as a buyer and a seller.

They also didn't reply to two messages prior to us opening a case with eBay, so even if they'd sold it elsewhere before the auction ended, I would have liked to know sooner so I don't get my hopes up!
Hey, look. Sigs are back.
#14
Yeah that really sucks. I've had similar before. It's possible they are a scammer, I've had an M-Audio interface on my watch list before and held off on paying when grabbing a low priced one on buy it now, only to find the listing was removed and seller banned etc. a week later.
#15
Quote by DisarmGoliath
I know it isn't much, but if it makes you feel any less alone I recently won an eBay auction for an 8-ch audio interface (Focusrite Saffire Pro 40) for a great price (only got it because of the price, as I have a 16-ch desk, but the Saffire has far better pre's and conversion) only to find out that several weeks after paying (on Oct. 24th), the sender hasn't sent it still and appears to have stopped using eBay other than getting some feedback from two sellers for presumably buying stuff on Nov 3rd-ish. Now I have to wait on eBay to get no response from him, before I get refunded the money by the looks of it... can't stand people who pull this kinda crap on eBay. Makes it so hard to trust anyone on there, as this guy had 100% feedback with over 100 ratings, both as a buyer and a seller.

They also didn't reply to two messages prior to us opening a case with eBay, so even if they'd sold it elsewhere before the auction ended, I would have liked to know sooner so I don't get my hopes up!


If he had 100% good feedback with over 100 ratings, I hate to say this but it's possible something happened to the seller.

I recently sold a guitar on ebay and the seller did not pay me, two weeks later I get a message saying he just got out of the hospital and his $ had to go towards the hospital bills. I think he was actually telling the truth because he told me to go ahead and relist the guitar and I didn't have any issues getting my final value credit.
#16
Its seems like people who don't play guitar really don't understand sometimes. I mean, even regardless of what it is, if you're paying a couple hundred pounds or dollars or whatever for it, it shouldn't be all banged up. Thats still a good bit of money.
#18
A few things to take into consideration:

1. Most delivery people don't play guitar, and aren't going to feel about them like we do.
2. As many packages as they deliver, its just another box.
3. When packing the trucks weight isn't a consideration, just making everything fit is. That can mean your guitar is at the bottom of a stack that could weigh a few hundred pounds.
4. Their performance is rated by how many packages they deliver and how fast they do it, not by how carefully they are handled.

However, I can sympathize with your disappointment, and it's always a shame to see a beautiful guitar marred. The above points is why I went to seemingly ridiculous lengths when I had to ship a few guitars and amps, like foam blocks around the guitar in the case, ton of bubble wrap around the case in the first box, heavy foam outside the first box in the second box, etc.

The seller should have packed the guitar much better. The courier is the one who damaged the guitar, but that is the nature of the beast and their indifference is the risk the seller pretty much has to accept to use their services.
#19
Well what did the shipper do, send it in a gig bag with no box??? I hope not.

When I ship guitars I make sure they are packed well and marked FRAGILE and THIS END UP.

Was the shipment insured? I'd look into that.
#21
I'm about to buy a used guitar online this week. Now I'm scared.
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#22
Man that gigbag must have been manhandled. There's no way dropping it from a normal height would cause that kind of damage. I've fell off a bike with a gigbag, guitar hitting the ground first, and it wasn't so bad. Seems like it should be on the shipping company to pay for it, but I guess they don't care unless the sender had purchased insurance. By the way, you should write the name of the shipping company.

Of course, airplane luggage handlers are even worse, and the flight companies truly don't give a crap about your guitar.
Last edited by offcell at Nov 13, 2012,
#23
Quote by offcell
Man that gigbag must have been manhandled. There's no way dropping it from a normal height would cause that kind of damage. I've fell off a bike with a gigbag, guitar hitting the ground first, and it wasn't so bad. Seems like it should be on the shipping company to pay for it, but I guess they don't care unless the sender had purchased insurance. By the way, you should write the name of the shipping company.

Of course, airplane luggage handlers are even worse, and the flight companies truly don't give a crap about your guitar.


You are correct. It wasn't dropped, it looks a lot more like something very heavy was tossed on top of it at some point. Very common occurrence with any shipper. Depending on the courier, they won't pay out claims even if it was insured if it wasn't properly packed. From what the original poster described, it was not.

Since it was through ebay you can send the guitar back for a refund, even if the seller doesn't want to do that, and he'd be the only one out any money. If you decide to keep it and try to get a partial refund for the damages I'm not sure how'd that go. The seller may not like the idea, but he didn't pack it correctly and the alternative is end up with a damaged guitar and no money.
#24
Not to burst your bubble buy I deal with distribution all day long and the seller has absolutely no fault here if they packaged it up as requested, unfortunately for the purchaser the seller is not required to ship it in any special packaging unless agreed upon and paid for by the purchaser.

This is a matter that should be taken up with whoever delivered the package, and then if you didn't purchase any form of insurance for it while it was being shipped you are pretty much up shits creek with no paddle. I don't see how people think you could return it to the seller because it was off eBay, I mean if he can provide proof it wasn't damaged before it went out his door what makes you think he would have to take a return on the item?

TL;DR - To the OP get in touch with the seller and then both of you go after the shipping company for an insurance claim.
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#25
The seller is refunding me but not for another week or so. I'm just going to treat this as a try before you buy for this model of guitar.
#26
that sucks

hopefully ebay will find in your favour
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#27
Quote by ne14t
Not to burst your bubble buy I deal with distribution all day long and the seller has absolutely no fault here if they packaged it up as requested, unfortunately for the purchaser the seller is not required to ship it in any special packaging unless agreed upon and paid for by the purchaser.

This is a matter that should be taken up with whoever delivered the package, and then if you didn't purchase any form of insurance for it while it was being shipped you are pretty much up shits creek with no paddle. I don't see how people think you could return it to the seller because it was off eBay, I mean if he can provide proof it wasn't damaged before it went out his door what makes you think he would have to take a return on the item?

TL;DR - To the OP get in touch with the seller and then both of you go after the shipping company for an insurance claim.


I did say it depended on the courier, but many will not honor insurance claims if the package was not packed to their specifications. The seller is under no obligation to pack it in any particular way, but it would have been very wise to pack it much better than he did.

Furthermore, the buyer can return the guitar to the seller because he did not receive it in the condition disclosed at auction, even though it wasn't the sellers fault. Even if that wasn't true, eBay almost always sides with the buyer anyways.

Should the buyer choose to send back the guitar for a refund it will happen whether the seller wants to or not. When that happens it will be the seller who has to go after the courier for compensation. Shipping companies do not like to pay out claims, so if they determine the guitar was not packaged well enough they will just say tough luck. This is why it is very prudent, as a seller, to pack well and to have proof of how well you packed it, so you don't get burned.

The courier is the bad guy in this whole situation, but they are also the biggest player involved, so you are kind of forced to play by their rules should you choose to use their services.
#28
Well...... I've ended up keeping it!

On the day I was due to have a courier pick it up to send it back I told the guy I was interested in finding out what he'd actually want for it now as it is. Basically, I got it for under £90.

It's not the lovely pristine guitar it should have been, but the amount I got back on it has allowed me to buy a Prestige neck for the RG2570 I am slowly building. Everyone's a winner.

Might get it repaired next year, might not. We'll see!
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#29
I'm not normally a fan of the "relic" practice, but now you can feel free to beat the hell out of the thing without fear of damaging it. Enjoy that sense of freedom, and as long as it plays well I'd say you came out ahead in the whole thing!
#30
Be careful regarding ebay reputation. I was going to buy a violin from a guy until I did some further research and found it to be a fake just from the pictures that he posted. I then looked at his reputation and almost all of it was from people HE HAD PURCHASED ITEMS FROM, not what he had sold. So be sure to look at the reputation and determine whether it's been made from sales or purchases as ebay doesn't separate them.