#1
Hi,
I just bought Ultimate Guitar Tabs and everytime I'm launching it, it spits out these words: "Error contacting licensing server.". I can hit "Retry" button forever and it still can't check my license.

Android 4.2.1
Samsung Galaxy Nexus

Solution? Fix? Did I spend my $3 for an error message?
Thrash till' death. Amen.
#2
Please connect via wi-fi and try to follow the instructions given below.

First of all
1. Clear data and clear cache of the Google Play store app.
2. Do the same but for Ultimate Guitar Tabs app.

Then:
3. Move the OFF/ON slider in the "Accounts & sync" to the ON position, if it is, start the Play Store app. Quit as soon as it is fully loaded.
4. Start Ultimate Guitar Tabs app.
5. If you get the same message saying "Error contacting licensing server", please don't tap Retry or Cancel, just quit.
6. Start the app again. If the problem remains, quit and start the app again.
#3
IT WORKS!
Thank you so much!

Maybe You should make a sticky thread with this solution?
Thrash till' death. Amen.
#4
A couple of questions.
How do I clear data/cache data for a certain app?
Accounts and sync? What, where?

Edit: Figured it out. I only had to delete the cache data for Play store and Tabs to make it work
Thanks!
Last edited by Fuzkeren at Apr 11, 2013,
#5
It doesn't work with me...

I've cleared the caches and restarted the apps as you told... the sync was already ok.
any other solution?
#6
Quote by gabrigmm
It doesn't work with me...

I've cleared the caches and restarted the apps as you told... the sync was already ok.
any other solution?


same here... i've cleared data and cache both for UG and for Google Play. i just get the UG logo and the blue swirl going around and around...

#7
Quote by gabrigmm
It doesn't work with me...

I've cleared the caches and restarted the apps as you told... the sync was already ok.
any other solution?


same here... i've cleared data and cache both for UG and for Google Play. i just get the UG logo and the blue swirl going around and around...





#8
frednunje Please head to Google Play Account page. Once logged in, the url is https://play.google.com/store/account
Next you will be able to find all of your purchases. Just find the purchases from Ultimate-guitar and send screenshot for me at forum-support@ultimate-guitar.com
Ultimate Guitar official Support Portal
If you create a ticket by contacting the Support Team directly at forum-support[@]ultimate-guitar.com you'll receive a personal answer by email within 24 hours.