Julie Johnson
Registered User
Join date: Apr 2012
20 IQ
#1
I went ahead and purchased one month of Pro for my son, but he cannot get most of the Pro tabs to load all of the time. For example, out of 20 Pro tab versions listed, only one version will load. I have updated our Java and Flash Player thinking that may be the issue, and we have tried all of the browsers we have installed on our PC (IE, FF, and Chrome), but still only the one version will load on all of the browsers. Are the other versions not active anymore, or is there another problem that needs fixing that we are missing? Does anyone else have this problem? It is just very disappointing. If anyone knows how to troubleshoot this, I would appreciate the advice. TIA

This is posted twice. Someone redirected me here, so please feel free to delete my other thread. Thank you.
Ian Paul Gint
UG Team
Join date: Feb 2012
101 IQ
#2
Dear Julie,

Please try these simple measures, usually they would help:
- update your Flash player to the latest version
- update your browser
- log out of Tab Pro service, clear the cache, then login again

Let us know if that worked.
No luck catching dem swans?
Templarum
Registered User
Join date: Feb 2012
70 IQ
#3
Same here. Tried on every browser, all caches cleared and all browsers and flash updated. Certain tabs will not open, hangs on full load bar.
Ian Paul Gint
UG Team
Join date: Feb 2012
101 IQ
#4
Quote by Templarum
Same here. Tried on every browser, all caches cleared and all browsers and flash updated. Certain tabs will not open, hangs on full load bar.


It's a bug indeed, certain tabs are not working the way they should currently. We're on it in order to fix the bug by the time next update is released.
You can help a lot if you provide us with the links to bad tabs.
No luck catching dem swans?
travislausch
UG's Haibane Renmei fan.
Join date: Apr 2002
2,637 IQ
#5
I see I'm not the only one with this issue. Also did everything mentioned here, and then some (including messing with some of the deeper settings in Firefox and Flash).

Still nothing working. There really seems to be no trend with the tabs, though I think it might have to do with file size.

All I know is that if I sank the money into a subscription, I would be quite upset right now and demand a refund.

I've sent bug reports, and I get the same thing back: "clear cache, reinstall flash, try again". Every time. Guys, just so you know, I'm not a retard. I've done this every single time. It is not working. Tab Pro needs to be fixed, not my browsing skills.
I can't help wondering things like "What's Bob Dylan doing now? Is he at home, eating a big bowl of corn flakes just like I will, later on when I return back home?"
zappp
UnBanned
Join date: Aug 2001
1,125 IQ
#7
Guys, can you please provide the following:

Browser version
OS
Tabs you tried (as many as you can list)