kemptar42
Registered User
Join date: Oct 2012
112 IQ
#1
Hello, I apologize for any incorrect formatting or forum faux pas since I have never used this forum before.

I am running into some major difficulty since the last update of the UG App for iPad. It crashes the program every time I try to load up certain tabs or chord pages. There doesn't seem to be any rhyme or reason to it, just random artists, random songs that fail to load and then crash the app. This is especially frustrating since I just bought the "lifetime membership" so I could always have access to these files.

Is there anything I can do on my end or will I just need to wait for another update? Thank you for any help!
JoseSkier
Registered User
Join date: Oct 2013
10 IQ
#2
Exactly the same thing is happening to me. Furthermore, I am no longer able to load my favorite tabs since most of them crash the app when they are selected. Very annoying, and I have just renewed my subscription for one more year...
zappp
UnBanned
Join date: Aug 2001
2,405 IQ
#3
We will definitely fix the problem! It's a very good timing as we are preparing new release.
Please let us know as soon as possible:

1. exact iOS version you are on?
2. list of tab names that makes your app crash (including instrument type, tab version number)
JoseSkier
Registered User
Join date: Oct 2013
10 IQ
#4
I upgraded for iOS7 and I'm using an iPad3. All of the tabs that were on my Favorites list cause the app to crash. If I search for these tabs through the home-screen, the problem persists.

Here are some pics with the tabs that are causing this:
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UG Support
Moderator
Join date: Oct 2011
426 IQ
#5
Reinstall the app on your device. In order to avoid losing all your favorites during the reinstallation, you should synchronize them with your ultimate-guitar.com account before uninstalling the app and complete the synchronization again after the app has been restored.
zappp
UnBanned
Join date: Aug 2001
2,405 IQ
#6
Quote by JoseSkier
I upgraded for iOS7 and I'm using an iPad3. All of the tabs that were on my Favorites list cause the app to crash. If I search for these tabs through the home-screen, the problem persists.

Here are some pics with the tabs that are causing this:
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you are russian right?
which tabs exactly on these screenshots cause the app to crash?
play4u
Registered User
Join date: Aug 2012
10 IQ
#7
Hi, I am having the same problem.
Almost all of my favourites are crashing when I try to load them.
I have reinstalled app and it is still happening. Even new searches won't open, like dire straits money for nothing version 3. Just crashes every time.

Please help! This is really starting to p me off!
kemptar42
Registered User
Join date: Oct 2012
112 IQ
#8
I have an ipad 2, and I'm running 7.0.2. Just opened UG app and it crashed on the 2nd favorited tab that I tried to open which was 'Afternoon Delight' (don't judge me) chords.
I have had it crash not just on favorited tabs but also on random tabs that I've found through the main search function.
Really appreiciate the response, thank you for your time looking into this. I love the app and have never had an issue up until recently. Keep up the good work.
kemptar42
Registered User
Join date: Oct 2012
112 IQ
#9
Just did a delete and re-install as suggested by UG Support, things seem to be working ok. Thanks again for the help!
millamilla0
Registered User
Join date: Jun 2011
13 IQ
#10
App crash on ipad 3 running ios7.03, whether I attempt to search for ANJI - BERT JANSCH in main search function or via my favourites that I also have it in, it crashes. Both Tab version 1 and 2.
Will list the other tabs as I recall the 20 - 25 that I've had this problem with.