#1
Alright so for my new apartment I got a USB UMTS internet stick, which is basically like a mobile modem, that lets me surf wherever i am. it was the cheapest and best (or so i thought) option, they told me i would have up to 2 mb/s connectivity.

I did, at the beginning, but after a bout a week it abrubtly fell down to 56 kb

I called customer service, and they said that with my particular contract the highspeed connection was only good for 5 GB every month, and that afterwards it falls down to 56k.

I was furious. If I had known this, I would in no way have gotten the stupid thing, and now I'm stuck in a 2 year contract because the bitch at the store said nothing about the 5GB limit.

is this legal? I bet this probably falls under some "fine print" clause, but i don't think that anywhere on my contract there is this "5GB limit" defined.

god I'm so pissed.
Last edited by CoreysMonster at Nov 28, 2008,
#3
Quote by freedoms_stain
Read your contract, if it doesn't mention it then you never agreed to it.

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#4
it says in my contract only that I agreed to "Vodafone UMTS Service package Student"

the definition of this service package isn't explained anywhere. at least I haven't found it yet, I'm still looking.
#5
Quote by CoreysMonster
it says in my contract only that I agreed to "Vodafone UMTS Service pack Student"

the definition of this service pack isn't explained anywhere. at least I haven't found it yet, I'm still looking.
That usually means that you agred to the Terms And Conditions of that service, even if they aren't outlined in the contract itself.

Sounds like you might be stuck.
#6
i think you rushed into it, i wouldnt say your stuck, you could upgrade for more Gig's/month.

otherwise, basically means less porn
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#7
Misrepresentation of Contract get's you recission (esentially start from stratch before you bought the USB), which will allow you to get your money back, although you may be liable to give back in some way - the actualy internet time you used (probably paid back in money etc...). It's not worth you going through sueing them because it just won't be taken up in court - it's too petty and it's not worth it, seeing as legal fees will cost you about a hundred times more. Besides, how much did you pay for this stick - minimal money, I'd imagine?

Once you've accepted to buy the product, you're stuck with it unless you can show that you were induced to contract because you believed the level would stay the same (5GB whatever). In conclusion, if you look at the small print, it will give you instructions and it'll probably say that it would decrease over time and therefore no misrepresentation has occured and you have no claim.

It is legal.
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#8
nope, doesn't say anywhere. what can I do? what should I do? go to the store where I ordered it and demand to have my contract cancelled?
call the isp and complain about there ****ty outlets?
#9
Don't these things usually give you a grace period within which you can terminate the contract if you're not satisfied with the product?

Find out, and hope you're still wthin that grace period.
#10
Quote by Harmonius
Misrepresentation of Contract get's you recission (esentially start from stratch before you bought the USB), which will allow you to get your money back, although you may be liable to give back in some way - the actualy internet time you used (probably paid back in money etc...). It's not worth you going through sueing them because it just won't be taken up in court - it's too petty and it's not worth it, seeing as legal fees will cost you about a hundred times more. Besides, how much did you pay for this stick - minimal money, I'd imagine?

Once you've accepted to buy the product, you're stuck with it unless you can show that you were induced to contract because you believed the level would stay the same (5GB whatever). In conclusion, if you look at the small print, it will give you instructions and it'll probably say that it would decrease over time and therefore no misrepresentation has occured and you have no claim.

It is legal.



I'll just have to egg an TP the store where i bought it from, then...

oh well, 56k isn't so bad. means less cartoons and more wikipedia
#11
Just don't pay the bills. It's doubtfull they'll sue you as you might actually have a case if you found a good enough lawyer. Even if they do sue you, it will only be as much as if you had payed the bills (unless you're in America, Americans can sue for any amount of money for any stupid reason).

Wait, you're German? I don't think they have the adversary system (two sides and a judge) in Germany so I don't know how it's going to work.
#12
It's probably on their website somewhere, although to be fair the person in the store really should have told you (and probably will say he/she did if you try to get out of the contract) about the limit, not doing so is just bad selling. You're pretty much stuck unless you can get through to somebody decent in customer services.
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