Hey yesterday I got my Bugera 333xl, and the footswitch doesn't seem to work..

Basically the clean chanel is green, crunch is yellow and lead is red, as shown on the footswitch, so I plugged my footswitch in, and I cant switch channel from the footswitch, BUT when I switch chanel on the amp, it comes up on the footswitch which channel I'm on...
Except the clean, which doesn't light up at all..

Am I doing something wrong?:\
Yeah, email Bugera, they should be able to send you a new one

Just email them? It was a shop I'd bought it through, should I just go straight to Bugera or go through the shop?