#1
I posted this in the computer thread but I'm not getting a response and I'm in need of immediate help.

Something is wrong with my computer. I have this anti-virus thing in my toolbar telling me I have viruses (It tells me Windows Security Alert). It then wants me to buy their anti virus software. I can't get it to stop showing up. I'm also getting porn related pop ups. I use AVG anti virus software and it says nothing has shown up. How can I fix this? I'm not very good with computers, especially when it comes to viruses so please use laymans terms when helping me.

Thanks Pit.
Quote by Td_Nights
I went as Darth Vadar to a school dance before.

Sure I got kicked out, but the DJ played the Imperial March and I just felt badass.
#2
Ditch that AVG crap and install Avast Home Edition instead. If that doesn't take care of the problem, report back.

...modes and scales are still useless.


Quote by PhoenixGRM
Hey guys could you spare a minute to Vote for my band. Go to the site Search our band Listana with CTRL+F for quick and vote Thank you .
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Voted for Patron Çıldırdı.

Thanks
Quote by PhoenixGRM
But our Band is Listana
#4
Quote by captaincrunk
Open task manager and go to processes. List anything that isn't obviously not harmless.

I can't. When I try something comes up saying it's infected and that I should download some anti virus crap.

I'll try the Avast program.
Quote by Td_Nights
I went as Darth Vadar to a school dance before.

Sure I got kicked out, but the DJ played the Imperial March and I just felt badass.
#5
system restore! go! go! go!
Gibson SG Standard
Ibanez S2170FB
Peavey JSX
Marshall 1960A
TEXAS A&M
#6
^^^Sorry, I'm computer illiterate. How do I do a system restore.
Quote by Td_Nights
I went as Darth Vadar to a school dance before.

Sure I got kicked out, but the DJ played the Imperial March and I just felt badass.
#8
System Restore can work, but sometimes viruses block that too.

First off, let me explain something to you: viruses aren't the only type of malicious software, or malware. There are other types, such as spyware, adware, rootkits; the list goes on. The porn pop-ups are quite likely caused by some form of adware. I would highly advise going to this forum and following the steps: Major Geeks Malware removal thread

Another option is to go to Bleeping Computer and look for a guide specific to the virus, although most of the guides boil down to download Malwarebytes, update it and run a scan (full or quick depending on problem) and let it remove everything it finds. I had a poke around for one that might match but couldn't find something that fit exactly but the guides have pictures so that would help. The guide above will take you through using Malwarebytes and other programs - does a really good job.
Bleeping Computer guides

Best of luck fixing your computer.
sig goes here
#9
Quote by captaincrunk
depends on your OS. You using XP or Vista or something else?

XP
Also, I downloaded Avast but now when I try to open it I get a mesage saying it won't open and that I should by some anti-virus crap.
Quote by Td_Nights
I went as Darth Vadar to a school dance before.

Sure I got kicked out, but the DJ played the Imperial March and I just felt badass.
#10
Strat your computer up in safe mode first. Never EVER EVER EVER EVER try getting rid of viruses in standard operation.
#11
Quote by JackalUK
Strat your computer up in safe mode first. Never EVER EVER EVER EVER try getting rid of viruses in standard operation.

How?
BTW I got task manager up. What should I be looking for?
Quote by Td_Nights
I went as Darth Vadar to a school dance before.

Sure I got kicked out, but the DJ played the Imperial March and I just felt badass.
#13
Quote by deathnote29
How?
BTW I got task manager up. What should I be looking for?


Anything running that is unusual, dangerous, or unfamiliar.
#14
Quote by deathnote29
^^^Sorry, I'm computer illiterate. How do I do a system restore.


I doubt he'd know whats unusual.
#15
Download the following

Avast Home Edition
Ad-Aware
Spyboy - Search and Destroy

Make shortcuts on desktop and make sure you have an ability to get to them at 640x480 resolution.

Go to your start menu (press the windows key) and choose the RUN option. Type into this "msconfig", without the quotes. Click to the boot.ini tab and click in the little box next to /safeboot click apply ok and reset.

Once your computer loads use the programs listed above and reset and repeat. Once you have done this twice use "msconfig" untick /safeboot reset and you should be ok.
#16
I suggest you take a screenshot of the pop up asking you to buy the software, or tell us what anti virus it's telling you to buy.
#17
^^^ Anti-Virus System Pro
Quote by Td_Nights
I went as Darth Vadar to a school dance before.

Sure I got kicked out, but the DJ played the Imperial March and I just felt badass.
#18
I said this in the computer thread:
Well, don't buy the software advertised, because it's usually got nothing to do with windows, and is spyware in itself. The reason AVG picks nothing up is because it's a free program, and as such, is crap-tastic.
I'd suggest either posting a HijackThis log on an IT forum, or downloading a trial version of the industry leading virus scanners/internet suites: Kaspersky or ESET Nod32 Smart Security. Both have trial versions on their websites for free no-obligation download. You can get one of these and 90% of the time, it'll blast whatever your computer has out of the water.
#19
I'd suggest going into the task manager and killing sysguard.exe, and seeing if you can run antivirus exe's. And if so downloading This first, and running/scanning with that, and if that doesn't work then these - Nod32 or Avast, and then getting Spybot S&D.

And if you can't get any of those to work, manual removal instructions can be found here

EDIT: If you kill sysguard.exe and you still can't get anything to install, reboot in safe mode using the instructions JackalUK posted, and try again.


Go to your start menu (press the windows key) and choose the RUN option. Type into this "msconfig", without the quotes. Click to the boot.ini tab and click in the little box next to /safeboot click apply ok and reset.
Last edited by TeslaWolf at Jul 1, 2009,
#20
Thanks guys, I think I got rid of it. I used JackalUK's instructions to go into safe mode and do a system restore. It looks like Mr. Laptop is going to live. Thanks for everything Pit.
Quote by Td_Nights
I went as Darth Vadar to a school dance before.

Sure I got kicked out, but the DJ played the Imperial March and I just felt badass.
#22
Quote by JackalUK
Now stay off the warez and porn sites!

WAREZ MAKES YOUR COMPUTER FASTER XD
#24
if you are running windows xp
go start then run
the type telnet towel.blinkenlights.nl

this will remove all malicious operations.
#25
Quote by Eat_0n_Kent
if you are running windows xp
go start then run
the type telnet towel.blinkenlights.nl

this will remove all malicious operations.

I thought that got taken down....