#1
Ok so I need to get in touch with Marshall. I bought their garbage MG50DFX and have had it repaired once already and haven't had it a year yet. If anyone knows a phone number to call so I can talk to someone about getting this garbage replaced I would very very happy.
Guitars
Epiphone Les Paul
Bass" Lager Strat Style Guitar w/UK Flag Paint
PRS: SE Custom Semi-Hollow Guitar
Bass
Warwick Corvette FNA Jazzman LTD 2004
Amps
SWR LA15
Line 6 Spider II
Other
Korg DTR-2000 Tuner
Monster Cables
Dunlop Picks
#2
Check with the shop you purchased it from. They are a marshall dealer and should be authorized to handle replacements under the shop or marshall warranty.
WTLTL 2011
#3
good luck. Their customer service sucks. I had an MG15DFX that broke down, and i shipped it back to them and they were "out of stock" with "a new shipment arriving in 3 weeks"

3 weeks later... no amp... call them "out of stock... new shipment arriving in 5 weeks"

If I hadn't thrown a fit, and talked to like 3 managers and gotten them to upgrade me to the mg30dfx, i'm convinced that they would have been "out of stock" until I gave up.

Oh, and while they were "out of stock" my local guitar store got a shipment of about 30 in....
Gear:
2003 Fender Standard Strat w/ Texas Specials
2010 EBMM BFR JP6
2012 Babicz Identity Dreadnaught
2015 Gibson Les Paul Traditional SR
Line 6 POD HD500
Peavey XXX 112
Fender Blues Jr
#4
do you by chance know how you got in touch with them?
Guitars
Epiphone Les Paul
Bass" Lager Strat Style Guitar w/UK Flag Paint
PRS: SE Custom Semi-Hollow Guitar
Bass
Warwick Corvette FNA Jazzman LTD 2004
Amps
SWR LA15
Line 6 Spider II
Other
Korg DTR-2000 Tuner
Monster Cables
Dunlop Picks
#5
It was like 3 years ago... I know that I called their US customer service... I think they're owned by Roland? So maybe it was them that I got in touch with? Their website says take it to an authorized dealer, and they can do the service... so I'd bring it back to where you got it.
Gear:
2003 Fender Standard Strat w/ Texas Specials
2010 EBMM BFR JP6
2012 Babicz Identity Dreadnaught
2015 Gibson Les Paul Traditional SR
Line 6 POD HD500
Peavey XXX 112
Fender Blues Jr
#6
wait... i lied... it's Korg that they're owned by...

the number is 631 390 6500

I found it on Marshall's website under their FAQ service section, and had to follow some links for the USA part.


seriously, the customer service is so bad that I've not purchased another Korg or Marshall product since then.
Gear:
2003 Fender Standard Strat w/ Texas Specials
2010 EBMM BFR JP6
2012 Babicz Identity Dreadnaught
2015 Gibson Les Paul Traditional SR
Line 6 POD HD500
Peavey XXX 112
Fender Blues Jr
Last edited by Musicman48858 at Nov 9, 2009,
#7
Thanks I will do my best to fight them!
Guitars
Epiphone Les Paul
Bass" Lager Strat Style Guitar w/UK Flag Paint
PRS: SE Custom Semi-Hollow Guitar
Bass
Warwick Corvette FNA Jazzman LTD 2004
Amps
SWR LA15
Line 6 Spider II
Other
Korg DTR-2000 Tuner
Monster Cables
Dunlop Picks
#8
again....a dead end....time to call back until I get to someone higher up!
Guitars
Epiphone Les Paul
Bass" Lager Strat Style Guitar w/UK Flag Paint
PRS: SE Custom Semi-Hollow Guitar
Bass
Warwick Corvette FNA Jazzman LTD 2004
Amps
SWR LA15
Line 6 Spider II
Other
Korg DTR-2000 Tuner
Monster Cables
Dunlop Picks