daftpunk47
Registered User
Join date: Jan 2010
33 IQ
#1
When you return something to guitar center apparently theres a 15% restocking fee for open box items. So something like a amp you obviously pay 15% that. But what about a guitar off the wall? Do you get all your money back for it?
ibanezgod1973
Banned
Join date: Dec 2008
170 IQ
#2
Quote by daftpunk47
When you return something to guitar center apparently theres a 15% restocking fee for open box items. So something like a amp you obviously pay 15% that. But what about a guitar off the wall? Do you get all your money back for it?


glad i`ll never have to buy from them and would never deal with a company that has that policy

if your returning it `cos it`s unfit for use (i.e it`s broke.....not your fault) then you shouldn`t have to pay any fee.....if it `cos you din`t like it then more fool you for not testing it properly.
Last edited by ibanezgod1973 at Jan 17, 2010,
WilCon
Smart A$$
Join date: Jan 2010
350 IQ
#3
The fee is not for returning broken items but for returning the I don't want it items.
We use 43 muscles to frown, 17 to smile, and 2 to pull a trigger. I'm lazy and I'm tired of smiling.

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jpnyc
Banned
Join date: Nov 2009
1,023 IQ
#4
They never charge me restocking fees. Are you returning stuff with the box missing or something?
johnro6659
The Penguin of Death
Join date: Jul 2007
4,613 IQ
#5
I never had to pay a restocking fee either. It might be if you order online and return it.
Jammy Pige
Registered User
Join date: Apr 2008
69 IQ
#6
Let me see, I returned a bad monkey just because I didn't like it... I was told by the cool sales clerk to take care with the box when I open it and make sure not to damage the pedal and returning is not a problem.

I also returned a Lonestar (off the wall) because it was defective and there were no questions asked... but when it comes to off the wall items there should be no charge even for "I just don't like it" returns, in fact, that's what they advertise.

HOWEVER, BE AWARE THAT IF YOU WANT A REFUND FOR ITEMS MORE THAN SAY $50 THEY WILL MAIL YOU A CHECK! Not sure what the exact amount is though?

The restocking fee is for "unopened" items that you purchase and then open... but it's really up to their descretion (for in store items) because I have seen customers have them open up several boxes to get just the right finish on a guitar.

However, if you "order" an item from guitar center and decide against it they will probably charge you the restocking fee to try to discourage frivilous orders.


30-Day Satisfaction Guarantee
Restrictions Apply*

If you're not satisfied, neither are we. If for any reason you're not completely satisfied with your purchase, simply return it in its original condition within 30 days of the in-store purchase date or online purchase shipment date. (14 days on certain items, see below**), and we'll give you a full refund. For in-store purchases, just bring your purchase complete with all original packaging, manual, and accessories back to any Guitar Center location for exchange or refund.***


For online purchases, please phone 1-866-498-7882 for a Return Authorization Number and follow the instructions for making returns printed on the back of your invoice. All returned items must include the original packaging complete with all components including the warranty card and owner's manual and show no signs of wear or abuse; otherwise the return will either be refused or subject to a 15% restocking fee. Credit card returns are issued a credit for purchase price. Refunds are made for product value only, excluding shipping and handling charges.
~JP~
Last edited by Jammy Pige at Jan 17, 2010,
ChuggyMcBr00tlz
Get real noob...
Join date: Oct 2009
502 IQ
#7
I have never been charged a restocking fee at GC or SA. Just save all the items and paperwork


GC does write you a check though which is BS. You pay cash but if you return you have to wait a day for the dumb check to clear.
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jpnyc
Banned
Join date: Nov 2009
1,023 IQ
#8
Quote by ChuggyMcBr00tlz
GC does write you a check though which is BS. You pay cash but if you return you have to wait a day for the dumb check to clear.


That’s to keep the employees from stealing cash with fake returns. It’s a problem anywhere there’s a lot of high-value merchandise and checks are a common way of dealing with it. If it really bothers you just pay with a check/ATM card and they’ll refund the money to it.
Jammy Pige
Registered User
Join date: Apr 2008
69 IQ
#9
Quote by jpnyc
That’s to keep the employees from stealing cash with fake returns. It’s a problem anywhere there’s a lot of high-value merchandise and checks are a common way of dealing with it. If it really bothers you just pay with a check/ATM card and they’ll refund the money to it.


If Walmart can return cash to all the thousands of returns they get everyday then so can GC for the relatively few they get; and besides at GC they have a manager who's supposed to be a trusted employee that authorizes all returns and if he's not an idiot he will know a fake return.

I think it's a stupid unfair policy for anything under say $500 because it only serves to discourage customers from getting a cash return and encourages them to make an exchange... that's the real reason.

Com'n can't they just photo copy the customer ID?
~JP~
Last edited by Jammy Pige at Jan 17, 2010,