Page 1 of 2
reckhart54
Registered User
Join date: Oct 2011
111 IQ
#1
Hi,

I signed up for a one month subscription that auto renews. I'd like to switch that to annual to save money, but can't figure out how to stop the monthly auto renewal. I read where I'm supposed to go to account settings, but when I do there's nothing that I see to do that. I got my original subscription on an iPad, if that matters. I can't find anything on this website either that tells me how to cancel or upgrade.

Please help,

Rodger
npbard
Registered User
Join date: Nov 2011
21 IQ
#2
You should have saved the email like I did ... There is a link... I wouldn't have been able to find it either ... Yikes!
srohen
Registered User
Join date: Dec 2011
10 IQ
#4
UG Support,

your solution doesn't work. When I go to the Store section there is no option for Account. I find it extremely discouraging this is do difficult to do. The Auto Renew is a horrible feature and shitty way to inconvenience your customers. please provide a more accurate description on how to turn off the Auto Renew.
studepas
Registered User
Join date: Feb 2012
10 IQ
#5
I had the same problem as shoren. But the solution from UG Support works on my IPad!
coono
Banned
Join date: Jun 2011
21 IQ
#6
your solution doesn't work. When I go to the Store section there is no option for Account. I find it extremely discouraging this is do difficult to do.


buddhistmarty
Registered User
Join date: Mar 2012
10 IQ
#8
You should go to Settings of your device, then to “Store” > “Account” > “Manage subscriptions” (as it is stated in "Subscription information" on iTunes page of Ultimate Guitar Tabs HD), here you'll be taken to the section where you'll be able to turn off the automatic renewal of your subscription. In this section you can find subscription settings for all subscription-based apps.


It doesn't work at all. Can u pls give me another way to stop iPad UG subscription. Thanks
buddhistmarty
Registered User
Join date: Mar 2012
10 IQ
#9
Can anyone help me out, how to end this auto renew subscription ipad version UG HD?
I am stop using it at all.
cwilloch
Registered User
Join date: Nov 2011
10 IQ
#11
Incredible. Thanks for the link. And thumbs down to UG for not haaving better info.
boydjames
Banned
Join date: Jan 2013
10 IQ
#13
(1) - Log in to - http://www.ultimate-guitar.com

(2) - select profile


(3) Select UG Plus (on left hand side)

Now you will see active subscriptions and you can turn auto renew off or change payment method

Hope this helps

Rgds,
James
Last edited by boydjames at Apr 22, 2013,
dulei
Banned
Join date: Apr 2013
10 IQ
#14
I find it extremely discouraging this is do difficult to do.
Anthony232
Banned
Join date: May 2013
10 IQ
#16
You should go to Settings of your device, then to “Store” > “Account” > “Manage subscriptions” (as it is stated in "Subscription information" on iTunes page of Ultimate Guitar Tabs HD), here you'll be taken to the section where you'll be able to turn off the automatic renewal of your subscription. In this section you can find subscription settings for all subscription-based apps.
Cheap RS Gold
Runescape Money
adriansmusic
Registered User
Join date: Mar 2012
10 IQ
#17
(1) - Log in to - http://www.ultimate-guitar.com

(2) - select profile


(3) Select UG Plus (on left hand side)

Now you will see active subscriptions and you can turn auto renew off or change payment method

Boydjames- Thanks for posting this. This made it possible to unsubscribe from the auto-renew. Auto-renew is such a scam. If companies had more faith in the value of their product they would have to resort to mandatory auto-renew in order to keep customers coming back.
jaamien
Registered User
Join date: May 2013
10 IQ
#18
James -thanks for that it worked for me..I was under the impression when I signed up
Originally that it was for 1 month membership only....it was only when I checked my credit card bill that I find that I was being billed
On a monthly basis ...disappointing
Hydra150
cutebutt mcsexyface
Join date: Nov 2006
1,793 IQ
#19
Quote by adriansmusic
Auto-renew is such a scam. If companies had more faith in the value of their product they would have to resort to mandatory auto-renew in order to keep customers coming back.

I figure it just makes it more convenient for the customer
But boys will be boys and girls have those eyes
that'll cut you to ribbons, sometimes
and all you can do is just wait by the moon
and bleed if it's what she says you ought to do
Fallenoath
My minds playin' tricks
Join date: Feb 2012
985 IQ
#20
Yeah, they would want you to think that.....
Just another Sheep in the design of the Almighty Machine.


-GEAR-
Gibson 60s Les Paul Tribute (Sunburst)
1999 Ibanez RG470 (TitaniumIce-MIJ)
Jackson RR3 (Trans-Red)
Peavey 6505+
Podx3
Hydra150
cutebutt mcsexyface
Join date: Nov 2006
1,793 IQ
#21
so cynical
But boys will be boys and girls have those eyes
that'll cut you to ribbons, sometimes
and all you can do is just wait by the moon
and bleed if it's what she says you ought to do
nosar99
Registered User
Join date: Dec 2013
10 IQ
#22
I couldn't find it either, until I selected my Apple ID and logged into my account. i.e. Settings > iTunes & App Store > Click on Apple ID link on top right side and log into your account. There you will find manage subscriptions and notifications.
barrylegg
UG Newbie
Join date: Dec 2004
49 IQ
#23
How the **** do I cancel my account - this is impossible. I don't want a subscription anymore. Give me a link. Now.
drwil75
Registered User
Join date: Sep 2014
10 IQ
#24
UG's billing policy is a total scam. 3 weeks since I requested assistance to cancel my account, because the site provides no visible solution, and still no progress. Essentially I'm playing open/close/open...then lose and start over...their customer support ticket game. Terrible company, horrible website!!! Twitter here I come...
Geesmine
Registered User
Join date: May 2014
14 IQ
#25
How can I cancel the subscription?
u1265292
Registered User
Join date: Feb 2015
10 IQ
#26
I want to completely close this account as I am being charged monthly and do not know how to cancel the payment. If I click on UG and then subscriptions it doesnt say I am subcribed but I am to the main site or I wouldnt be getting charged.
ren.janzen
Registered User
Join date: Jan 2015
10 IQ
#27
I've been having the same problem. There doesn't seem to be any way to actually cancel. I go to my subscriptions and I have none, then I look at my saved credit card information and there isn't one. I just can't figure out why I keep getting billed if I'm not subscribed. And if I am subscribed somewhere, where is it and how do I cancel it?
UG Support
Moderator
Join date: Oct 2011
426 IQ
#28
Hey all,

There are 2 types of subscriptions: on Tab Pro web service and in Apple iTunes. Because we have own billing system, and Apple don't give us access to their billing system.

To cancel your Tab Pro subscription which you purchased on our website, please follow these steps:
1. Sing in here: http://plus.ultimate-guitar.com/account/
2. Go to the "Subscriptions" section.
3. Click on the "Cancel" button.

To cancel your Tab Pro subscription which you purchased via iTunes, please follow these steps:
1. Open your device's Settings and tap on "iTunes & App Store".
2. Tap on your Apple ID, then tap on "View Apple ID".
3. In "Subscriptions" section tap on "Manage".
4. Choose an app subscription you want to cancel.
5. Tap on the toggle to switch it Off.

Here is the link on the Apple Support thread: https://support.apple.com/en-gb/HT202039

P.S.: you can find more answer on our Support portal:
http://support.ultimate-guitar.com
moaker
Registered User
Join date: Jun 2013
21 IQ
#29
this doesnt work ill be calling them tomorrow seeing as how i have "no subscriptiobns" but every month they take off 5 dollars from my account, they are ****ing thieves
gmamrhein
Registered User
Join date: Apr 2013
10 IQ
#30
My account auto-renewed earlier today. I have turned auto renew off. Now, how do I go about getting a refund?
demoirob1
Awaiting Email Confirmation
Join date: Oct 2015
10 IQ
#31
Where is the "Subscriptions" section.?
I can not find it!
griffenenator
Registered User
Join date: Oct 2015
10 IQ
#32
Quote by demoirob1
Where is the "Subscriptions" section.?
I can not find it!

Same, i cant find the "subscriptions" section, only thing i see about my subscription, is where it says my account is a premium local subscription, but i dont have anything that says i can cancel it
johnhalliUYI
Registered User
Join date: Feb 2015
10 IQ
#33
this is impossible, the only options i get to see on manage subcriptions is upgrade, stay the same or downgrade, no outright cancellations
demoirob1
Awaiting Email Confirmation
Join date: Oct 2015
10 IQ
#34
Anyone who knows how to cancel, have sent an email to them but no answer yet
Am I suppose to pay forever ???!!!!!
I don't want to be a member anymore!
kevdriske
Registered User
Join date: Jul 2015
10 IQ
#35
You have to click on "manage account" and you will find the subscriptions options in there.
Last edited by kevdriske at Nov 16, 2015,
pete888
Registered User
Join date: Aug 2015
10 IQ
#36
There is still no cancel account option on the website in Nov 2015. i think this is deceptive behaviour. Luckily pay pal does have this option. Also i am pretty sure i selected once of payment not recurring, so why was it recurring?
troy112233l
Registered User
Join date: Nov 2015
10 IQ
#37
Im going to report this fucking company to cia.
Fuck noob UG moderator. ./.

Guide removing subscription.

1. Login your paypal go to My Account tab.
2. Click Profile
3. Click My Money tab.
4. Update your My preapproved payments
5. Click/Find Ultimate Guitar USA LLC
6. Cancel it.
7. Done.

8. Say fuck you ug. Thanks.
Last edited by troy112233l at Nov 20, 2015,
worshipgal
Registered User
Join date: Nov 2013
21 IQ
#38
I agree! I never want anything to do with Ultimate Guitar ever again!!!


Quote by srohen
UG Support,

your solution doesn't work. When I go to the Store section there is no option for Account. I find it extremely discouraging this is do difficult to do. The Auto Renew is a horrible feature and shitty way to inconvenience your customers. please provide a more accurate description on how to turn off the Auto Renew.
Have a great day!
worshipgal
Registered User
Join date: Nov 2013
21 IQ
#40
I just sent a formal complaint, I suggest everyone do the same!!!

Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 57343557.
Correspondence regarding this complaint will be emailed to : worshipgal@sbcglobal.net
Please print a copy of this for your records.

Filed on : November 20 2015

Filed by :
Lisa Walter
PO Box 1392
Lebec CA 93243

Filed against :
Ultimate Guitar USA, LLC
268 Bush St STE 3044
San Francisco CA 94104-3503

Complaint Description:
Cant cancel my account! its on auto charge. I have tried cancelling my account for at least a year! its on auto pay $10.99 every 3 months. there is no place to cancel on my account on their website and no way to contact them by email or by phone. Their are numerous complaints on their website forum. Plenty of people are very upset!

Your Desired Resolution:
I would like a full refund for the last year of payments $10.99 x 4

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 10 working days to respond to your complaint. You will be notified when the business has responded.
Have a great day!