ocelot44
Registered User
Join date: Aug 2011
133 IQ
#1
So I recently got a nice new Bugera 333XL Infinium. The amp sounds amazing, looks great and has the perfect tone for me. Here's the catch... With just the power switch on letting the valves warm up, everything is normal. As soon as I flick the standby switch on though, the LED's in the back on the infinium part flash on and off rapidly. It's not in sync with each other and it's only for a few seconds. The order is random and they flash quick. They only flash on and off 1 or 2 times each. So I was wondering if anyone else had experienced this? Is this something I should be concerned about? Is there something wrong with my amp? Just to be on the safe side I switched all 4 power valves out for TAD JJ EL34's but the lights still flash in the same manner. Does anyone know why this is? Any help or experience from other Infinium users would be greatly appreciated.
GaryBillington
Last of a Dyin' Breed
Join date: Nov 2001
1,309 IQ
#2
If you've bought something that isn't working properly, the first thing to do is take it back to the shop. Put the original tubes back in it & don't tell the shop you tried changing them, it's likely to invalidate the warranty.
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Roc8995
Moderator
Join date: Nov 2005
2,050 IQ
#3
Are you sure it's not supposed to do that to let you know that the monitoring system is working? The manual's not available online but that's what it sounds like to me.

Changing the tubes won't void the warranty. If it's not mentioned in the manual, though, give Bugera a call. No sense in messing with a new amp with a warranty.
thetoneranger
Registered User
Join date: Nov 2011
342 IQ
#4
do they flash on and off and then remain off? does the amp sound fine otherwise? If so its probably working as designed. They are their to monitor/test the tubes. One a tube goes bad the led for that position will light indicating which tube it is. I have that head to and it acts the same.
ocelot44
Registered User
Join date: Aug 2011
133 IQ
#5
See, I was thinking that maybe the LED's flash to show that it's adjusting each tube as the infinium technology claims it does constantly. I thought maybe it's something it does when first fully powering on. The issue with returning it to a shop is that I bought it online (thomann) so will be more of an issue. I've emailed them telling them the problem (not mentioning that i tried swapping tubes) and am waiting to hear back from them. I'm hoping it's nothing serious because I love how good the amp sounds.
Roc8995
Moderator
Join date: Nov 2005
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#6
I think you're right. Blinking for a second and then turning off seems like a startup sequence to me, not an issue. Let us know what Bugera says.
ocelot44
Registered User
Join date: Aug 2011
133 IQ
#7
So a bit of an update... I wanted to check the problem again, as I get curious and I wanted to see if it had gotten better/worse after leaving it alone for a few hours. I flicked the power switch on and the valves didn't light up. They won't recieve power or heat/light up. So I sent ANOTHER email to Thomann saying I want a new amp or my money back. If I get another amp the same, then I shall post if this one does the same thing with the LED's or not. I'm pretty sure that won't be for a week or two at least though.
Ultima117
Registered User
Join date: Feb 2011
1,073 IQ
#8
Hey dude. Ive had my 6262 infinium for about 6 months now and not once has those leds flashed. I would definatly say those leds are indicating your tubes are bad. (my best guess). I would also actually just call up Bugera (behringer). And tell them you have those lights flashing. I used to have a 333xl non infinium (sold it to a bro to get the infinium head) and a power tube went bad so I called bugera and a week later I had a new set of power tubes.

Good luck with your amp and keep us updated (:
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trashedlostfdup
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Join date: Apr 2010
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#9
broken bugera? the new ones? big surprise. hopefully its just an isolated incident.
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ocelot44
Registered User
Join date: Aug 2011
133 IQ
#10
I emailed Bugera/Behringer the day that I posted this thread. I still haven't heard anything back. It wasn't my power tubes either, since I had a set of brand new TAD JJ EL34's and it was doing the exact same thing to those. Anyway, the amps gone back to the company today and I should hopefully have a new one in about a week or maybe a little more. I'll post another update once I recieve the new one.
Ultima117
Registered User
Join date: Feb 2011
1,073 IQ
#11
Good luck with the new one! (: I've had no problems....*knock on wood*......and in the future I would just behringer.....their email is iffy.
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Arby911
Finding the Pattern
Join date: Jul 2010
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#14
Quote by darkwolf291
So much for their quality control and their reliability issues being fixed....

Hope the new one works like it's supposed to TS


Oh, just **** off....

Seriously, you know I love ya, but...yeah...lrn2statistics....
“Ignorance more frequently begets confidence than does knowledge.”
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Arby911
Finding the Pattern
Join date: Jul 2010
830 IQ
#16
Quote by darkwolf291
lrn2troll


My bad
“Ignorance more frequently begets confidence than does knowledge.”
Charles Darwin
Arby911
Finding the Pattern
Join date: Jul 2010
830 IQ
#18
Quote by 311ZOSOVHJH
what statistics?

not that Thomann BS again?


The fact that one failure doesn't mean shit.

Or 2

Or 50

Or whatever, since it's only valid when compared to the number of units sold.


Consider that Bugera amps are generally purchased by those with limited experience and funds, and that more than a few of the 'problems' we see either aren't really problems or are problems that a more seasoned musician would sort out in short order.

The 'Bugera is a failure prone piece of shit' bandwagon might be fun to ride, but it's not driven by anything approaching reasonable data.

And I don't have a dog in this fight, since I don't own one, I just think it's a silly argument.

If I came across one at the right price, I wouldn't hesitate to buy it.
“Ignorance more frequently begets confidence than does knowledge.”
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311ZOSOVHJH
G G A - B A B Y
Join date: Mar 2008
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#19
Quote by Arby911
The fact that one failure doesn't mean shit.

Or 2

Or 50

Or whatever, since it's only valid when compared to the number of units sold.


Consider that Bugera amps are generally purchased by those with limited experience and funds, and that more than a few of the 'problems' we see either aren't really problems or are problems that a more seasoned musician would sort out in short order.

The 'Bugera is a failure prone piece of shit' bandwagon might be fun to ride, but it's not driven by anything approaching reasonable data.

And I don't have a dog in this fight, since I don't own one, I just think it's a silly argument.

If I came across one at the right price, I wouldn't hesitate to buy it.


I don't really have a dog in this fight either. My posts on this topic over the years should reflect that.

I used to condemn Bugera bashing and defend Bugera users here in GGnA.

I agree that they often end up in the hands of the inexperienced with lower budgets.

I was pretty happy with the 1990 I played AND the V22's I've played.

I know some people (including some on this site) that work in guitar stores that tell me the DOA's on Bugera's far exceed those of other amps.

My beef was never really with the people that bought Bugera amps or even Bugera for copying circuits for that matter.

My beef was with those that would come into threads claiming that all of Bugera's problems were behind them and that they've fixed all the issues.
That is when I started keeping a log of issues that popped up here in GGnA (which probably has a broader population of Bugera users than say other guitar forums).

Ultima117
Registered User
Join date: Feb 2011
1,073 IQ
#20
Hey 311: as you're doing your log could you keep note, if not already, what the problem is as well. I don't like to admit cause I love my bugera, but it does seem like more people complain with them "breaking down" than other brands; however I'd really like to know the amount that are legit like Arby said.
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ChuggyMcBr00tlz
Get real noob...
Join date: Oct 2009
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#21
I'm in the process of trying to fix my bugera 6262 switching issue. Sounds awesome and lasted 3 years so far but got a issue. I need to swap 2 .99 cent parts at this point i think. I have a 333 as well 3 years old no issues.

I'll take 2 dollars in parts over a $150 set of tubes or power transformer.

It's annoying but my buddy had a fender HR deluxe go on him and i had a Dsl100 go on me costing me lots of money on tubes and the $1100 the head cost.

Only little teeny noobs new to guitar stuff think tube amps last forever. I dunno if i cant get this sorted i'm getting a dark terror head....
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311ZOSOVHJH
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Join date: Mar 2008
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#22
Quote by Ultima117
Hey 311: as you're doing your log could you keep note, if not already, what the problem is as well. I don't like to admit cause I love my bugera, but it does seem like more people complain with them "breaking down" than other brands; however I'd really like to know the amount that are legit like Arby said.

It is not really a log. It is just a collection of threads created by users with issues. Like I said I only started collecting them to demonstrate that Bugera's quality issues were not fixed. The Infinium line is a perfect example.
AcousticMirror
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Join date: Dec 2009
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#23
the infinium ideas probably should not have be stolen and produced as cheaply as possible.
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trashedlostfdup
diet coke fiend.
Join date: Apr 2010
13,435 IQ
#24
the one main thing that turns me off besides their QC and promises of better QC (they had a rep on here a few months ago but i don't remember his name or anything). they obviously haven't made anything much better.

my beef that is if you are going for a 5150 or a XXX or a JSX or a dual rec, you can find the real amp used at a comparable price to new bugera amps or even the real amps being cheaper.

the only one that excludes the 1990 which i am not positive but relatively sure is based on a JCM800. for that cost of the 1990 you could go way higher quality and get a Krank Ninteen80 or on the cheap a Peavey Windsor head.
WTLT 2014 GG&A

Quote by andersondb7
alright "king of the guitar forum"


Quote by trashedlostfdup
nope i am "GOD of the guitar forum" i think that fits me better.


Quote by andersondb7
youre just being a jerk man.
trashedlostfdup
diet coke fiend.
Join date: Apr 2010
13,435 IQ
#25
here is the exact PM as quoted not changed at all. period. he is the bugera rep and it was confirmed. here you go.

Hi trashedlostfdup,
My name is Dustin Plumb; I'm the product manager for BUGERA here in Seattle. I happened upon your post and thought you deserved a personal response, something a little less generic than the typical corporate response you'd expect from a company of our size.

My team recently took over and have begun to dig in on the BUGERA product line. We're musicians ourselves, and legitimately care about the quality and reliability of our products. There's no way to completely avoid product failures, especially when glass vacuum tubes are a key operational component, but we openly admit that some of our early amplifiers had problems beyond normally acceptable limits.

Since then, we've done our best to "connect the dots" in our quality assurance management and have spent a great deal of time, energy and money into streamlining our quality control systems and processes. The result has been significant improvements in reliability and longevity.

I want you to know that we're not a static company, sitting on our laurels. We're a dynamic, living/breathing company, capable of adjusting and responding to roadblocks and challenges, and we're stubborn. We're set on battling any quality roadblocks that stand in our way and we're not going to give up. We can't promise that there won't be hiccups along the way, but just know that we're on it and will work tirelessly to increase the quality and perception of BUGERA.

If you have the ability to give us another chance we would greatly appreciate it. TRIREC is coming soon and is going to be an absolute monster!

If you have any questions or comments, please feel free to contact me directly: dustin.plumb@music-group.com

Best regards,

Dustin


if you read that, the rep posted and i quote:

we openly admit that some of our early amplifiers had problems beyond normally acceptable limits.


if they admit it, it shouldn't be an argument at all.
WTLT 2014 GG&A

Quote by andersondb7
alright "king of the guitar forum"


Quote by trashedlostfdup
nope i am "GOD of the guitar forum" i think that fits me better.


Quote by andersondb7
youre just being a jerk man.
ocelot44
Registered User
Join date: Aug 2011
133 IQ
#26
It would seem that the problem with my Bugera was one they attempted to fix and could not. They've sent it back to Bugera/Behinger for them to repair. On the plus side they're sending me a brand new one. I'll let y'all know what that's like.