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#1
Hey guys, I finally was able to get my hands on a Jackson Matt Tuck Signature, used, but in pristine condition and having the origional case and such.

I took it into guitar center to get the action raised, because I hadn't worked with that kind of bridge (my other guitar has a floyd rose) and the first thing the tech did was slam the top fin into the table.

Now it has a fairly decently sized dent in the back of it, and I don't know if I should return it, or what, or if there is a way to get it fixed, he said I could take it to the store down in the city to get it "filled" or something to that effect.

Theres a pic of it, so yea, can I get some opinions?


http://tinypic.com/r/whdwqu/6

Thanks.
#2
Did you get it at the same store?

Demand a new one. That's ridiculous. Or at the very least, tell them they're paying for the repair. What was his excuse?
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#3
Definitely ask for a new one or at least make the tech pay for the repair.
#4
He didn't make me do anything, but the problem is about the guitar, its been discontinued for a year, otherwise I wouldn't have bought it used. Got it off of Guitar Center's website, it shipped from PA to IL.

I'm quite peeved, and he really didn't have an excuse, he just said "sorry man" and I was like, thanks, I've wanted this guitar for 2 years, finally get it, and you do this.

Might return it and just wait for the BC Rich Matt Tuck Signature to be released to the public.
#5
**** that. It's the guitar you've wanted for 2 years, make him pay for a repair and a refinish. Definitely go over his head for this.
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#6
As soon as i read the title i knew it had to be GC. Most of their "techs" treat instruments like crap and charge beginners who dont know anything $60 for a string change. Look around your area for a real shop for future referance. If i were you i would raise hell at the manager and demand the problem be fixed, you dont even have to be nice about it cause if they are treating your instruent like crap you should treat them like crap
#7
How does the guitar feel in your hands? No two guitars feel exactly the same. I don't know if I would risk trading in a guitar that fits me perfect for another of the same model that might not. But that's just me, personally.

Just have the tech fill it for free. That seems the easiest solution. That, or ask for a partial refund as if you would have bought the guitar B-stock.

I mean, the tech shouldn't have scratched it, but does a scratch really ruin a guitar to you guys?

Quote by Addonexus408
As soon as i read the title i knew it had to be GC. Most of their "techs" treat instruments like crap and charge beginners who dont know anything $60 for a string change. Look around your area for a real shop for future referance. If i were you i would raise hell at the manager and demand the problem be fixed, you dont even have to be nice about it cause if they are treating your instruent like crap you should treat them like crap



Because every single GC is the same .

You can be stern, but acting pissed probably won't win you anything extra. It's a business just like any other.
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Last edited by JustRooster at Oct 28, 2012,
#8
I knew that this guitar center was pretty shit, but I will definitely raise hell. I'll probably call tomorrow and see what I can do. At this point, I don't know what exactly a refinish will do, or what that will entail.

I thought that this would actually be a simple fix, simply cause I hadn't worked with a string thru body with a tunomatic bridge before.

So, I will raise hell and see what I can do, or at least come up with some serious terms to try to get this all fixed. If I did it, it would be one thing, but if 5 seconds after it gets into a techs hands and it gets damaged, thats just ridiculous.
#9
Probably not what you want to hear, but just to weigh in as an alternative opinion, I honestly wouldn't worry about it.

Sure, it's a dick move, and that is absolutely no way to deal with a customer's instrument. I'm not condoning his actions in any way.

But it is a V guitar. It WILL get dinged and dented and scuffed as you use it. Trying to keep a guitar, *especially* a V guitar in pristine condition is a fool's errand.


But again, this is coming from someone who loves the look of natural wear and tear on a guit.


EDIT: Actually, while I'm at the pulpit, I'll say that this is an excellent example of why you should learn to set up and work on your guitars yourself. A guitar is an extremely personal item - why would you let any ol' ass clown work on *your* guitar for you?
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#10
Nope. Go in and raise hell. You'll accomplish much, much more.
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#11
Quote by Offworld92
Probably not what you want to hear, but just to weigh in as an alternative opinion, I honestly wouldn't worry about it.

Sure, it's a dick move, and that is absolutely no way to deal with a customer's instrument. I'm not condoning his actions in any way.

But it is a V guitar. It WILL get dinged and dented and scuffed as you use it. Trying to keep a guitar, *especially* a V guitar in pristine condition is a fool's errand.


But again, this is coming from someone who loves the look of natural wear and tear on a guit.

I dunno. That's a pretty nasty dent, I used to own a V and while it got a bit beat up on the horns, it was never that bad.

That and I like beating guitars up myself, just doesn't feel the same if someone else does it.
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#12
Again, explain the situation. I used to work as a tech. Getting angry with me was NOT the way to get what you needed. In fact, the more understanding customers got extra stuff and services for free from me.
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#13
Dents suck. It's inevitable. Accept it and you'll be happy.
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#14
Quote by JustRooster
Again, explain the situation. I used to work as a tech. Getting angry with me was NOT the way to get what you needed. In fact, the more understanding customers got extra stuff and services for free from me.

Well, from hearing the attitude of the tech, he didn't seem very apologetic or willing to help him out. From what TS said, he said just said "Sorry" and passed it along.

If we ****ed up on a guitar like that at our store we wouldn't have to be told to get something done, we'd just do what it takes to get the customer happy. The fact they didn't do that means they're trying not to have to pay anything to get it fixed.
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#15
Speaking of dents, it looks like someone fired an RPG at Eppicurt's Powerball. O_O;
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#16


I bought it second hand from a band called Buried in Verona who'd toured all over Europe with it and the dude had had it for about 4 years. It works perfectly fine and everything, just a little rustic.
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NakedInTheRain aka "Naked with shriveled pencil sized bacon In The Rain"
#17
You should have left the guitar with them until they fixed it.. i bet they will f**k you over now
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#18
Quote by Eppicurt


I bought it second hand from a band called Buried in Verona who'd toured all over Europe with it and the dude had had it for about 4 years. It works perfectly fine and everything, just a little rustic.

Nothing wrong with a little age!
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#19
1) they damaged it, they're responsible for repairing it.

2) be firm but polite. Talk to the manager if you have to.

3) if they don't fix it, take the guitar somewhere else for a repair estimate, then threaten to sue.

4) if that does not work, write a detailed formal complaint to corporate.

5) if corporate does not take satisfactory action, take them to small claims court. Claim the cost of the repairs plus any other reasonable costs you incur (such as for gas, if the shop doing the repairs is far away).

If you get to step 5, you WILL have to find another music store.
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Last edited by dannyalcatraz at Oct 28, 2012,
#20
Well, how exactly would something like this end up getting repaired? I've never had something this large end up happening to any of my guitars, I try to keep them fairly clean of scratches and such?

And trust me guys, I will talk to managers/etc to get whatever I can out of this.
#21
If it isn't repairable or not the kind of thing that is commonly repaired, ask for a bit of cash. Or come up with other solutions- a gift card, some gear, a future discount- don't be afraid to think outside of the box.

The bottom line is that they damaged your guitar, it is their responsibility to make you- their customer- as whole & as happy as they can.
Sturgeon's 2nd Law, a.k.a. Sturgeon's Revelation: “Ninety percent of everything is crap.”

Why, yes, I am a lawyer- thanks for asking!

Log off and play yer guitar!

Strap on, tune up, rock out!
#22
When you're all done doing whatever it is you're gonna do NEVER EVER take your gear to guitar center for any form of maintenance.

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#23
For a large dent to be fixed perfectly, unfortunately it would likely end up as a strip, fill, and reshoot the entire guitar operation. Paint matching on anything other than a brand new item, is far from a guaranteed event. Even on brand new stuff, the colors don't always match right out of the can.

This is a huge setback, I sympathize with you. Me being a slightly paranoid soul, as well as someone who's aware that a tech should know better, would have me thinking he did it on purpose....
#24
It's a solid, non metallic color. They'll have it fixed in one day. What I'd do is drip fill with a matching color and sand smooth and buff out.

I chipped my black super strat once. I filled the chip with black nail polish and sanded smooth and buffed it out. It looks perfect six months later. Literally unnoticeable.

Let them fix it, but demand it be perfect. It's easy to do, that's the beauty of solid colored guitars!
#25
Quote by Chad11491
It's a solid, non metallic color. They'll have it fixed in one day. What I'd do is drip fill with a matching color and sand smooth and buff out.

I chipped my black super strat once. I filled the chip with black nail polish and sanded smooth and buffed it out. It looks perfect six months later. Literally unnoticeable.

Let them fix it, but demand it be perfect. It's easy to do, that's the beauty of solid colored guitars!


For sure, if I had got the silver sparkle version, I'd probably be really screwed.

Hopefuly everything turns out for the better.

Thanks for all the input guys, I really appreciate it.
#26
Make sure you have the names of the people that work there that were around when it happened, then bring it to the manager's attention, they may even have cameras that caught the incident. I hope they do right by you in this situation, I've had problems with guitar center before and they didn't do right by me, the managers wouldn't even be accountable in my instance after I just bought a $2000 guitar from them and gave some brainless dick-wad decent commission. Needless to say I don't shop there anymore because of it. Good luck getting guitar center to be accountable, musician's friend is just as bad.

Quote by dannyalcatraz

The bottom line is that they damaged your guitar, it is their responsibility to make you- their customer- as whole & as happy as they can.


^ That's all there is to it.

Quote by JustRooster

I mean, the tech shouldn't have scratched it, but does a scratch really ruin a guitar to you guys?


It'd be a different story if the OP did it, in this instance the tech marred it. Yes, a scratch really ruins your guitar when you're not the one to put the scratch there in the first place.

This is the reason I don't take my stuff to guitar center, you're better off googling a luthier in your area. Most of those guys that work there don't know jack about instruments, they are there to make a sale, no more, no less.
#27
That sucks man. It's not the worst ding in the world but it wasn't even you who done it so I'm totally with you on getting them to fix it.

All my dings in my guitars seem to be done by friends. I've stopped them using them now. It's really annoying. It's gonna happen but they're my guitars, I should be the one to relic them.

I've bought a Squire Strat for £25 for them to use. That's the punishment.

Definitely keep us updated.
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#28
I'm with most of you guys. You need to get it fixed and sorted out, even if it meant that you're never going to be the customer of GC again.

However, as I have setup my own Gibson LP for a long time, I don't know how they've been able to make a dent like that... They have to be more than a bit careless to do that. I think that something like a small dent near the tuners cause of a screwdriver slipping is understandable. Although, I've never been able to make a dent with that one, barely a scratch.
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#29
i agree with everyone on this post, just demand a repair.
and plus, is it true what i've heard of charging 60$ for a string change?
i'm in europe, and the store i go to, they do everything free of charge. i'm talking about string changes, equipment instalation... you just pay for the materials, the rest is free
#30
I doubt they will, or even can, repair that.

Personally, I would raise Hell. I wouldn't leave with no less than a full refund AND a gift card. I guarantee the store employees do not want you to call the corporation and complain, especially with a legitimate case of incompetence like this. Maybe the tech doesn't care if you complain, but his manager and the store manager do.

But I guess if you don't mind the dent, you can demand some sort of compensation. Either way, I wouldn't let them get away with that.
#31
If raising hell doesn't work, get a lawyer to write a letter. You don't even need to hire him, but have him write a letter. For a small fee, you get them to say something with their letterhead and it's taken a lot more seriously than just "some guy" raising hell. To them a lawyer is a serious threat.
#32
If you don't manage to get your way of compensation, there's only one suggestion to be made.

He's a guitar tech, so he's bound to like and own guitars. Catch him when he's working, go to his house, break in, and try to do an exact copy of the dent on his guitar(s), then leave a piece of paper with a smiling 9gag face. He'll regret the fact he wasn't more careful with your guitar for sure.
#33
Is calling corporate or getting a lawyer even necessary?

The guys at my GC are always ready to throw free stuff (straps/strings) at anyone who even looks at a scratch on demo gear. I think they'd be willing to compensate by fixing it or with a gift card or something.
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#34
Quote by jpcl
If you don't manage to get your way of compensation, there's only one suggestion to be made.

He's a guitar tech, so he's bound to like and own guitars. Catch him when he's working, go to his house, break in, and try to do an exact copy of the dent on his guitar(s), then leave a piece of paper with a smiling 9gag face. He'll regret the fact he wasn't more careful with your guitar for sure.
Yeah right. Two felonies will even the score. If doing 5 to 10 is your idea of even.
#35
Quote by Captaincranky
Yeah right. Two felonies will even the score. If doing 5 to 10 is your idea of even.

Exactly, just punch him in the face. 1 misdemeanor is better than 2 felonies.
#36
They're guitar center so they should back you up. They have a 30 day return anything policy so you can return the guitar for a full refund since you bought it from them. They would much rather compensate you for their bonehead tech, if you still want the axe at all that is.
#37
The risk with this is if you take it back to the tech to get it repaired, unless it's a stellar job that makes it look as good as when you took it in there (which I doubt, as being that it's all lost time and money to GC to do this, they will want to just get it done cheap and spend as little tech time on it as they can), you probably won't be happy with the job and this will cause further bad blood.

Also, the tech could possibly botch the repair also or GC may just claim they can't perform an effective repair on a ding like that and not take it in.

I'd just ask for a replacement or refund, whichever is more forthcoming.
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Last edited by Phoenix V at Oct 28, 2012,
#38
Is calling corporate or getting a lawyer even necessary?


Going over a manager's head to corporate is to be done if and only if the manager refuses to have his store take responsibility. By contacting corporate, you give THEM a chance to correct the situation and chew the manager's ass for poor customer service.

As for the lawyer, I'm assuming you're referring to my suing in small claims suggestion? Small claims is almost 100% pro se- people representing themselves before the judge*. IOW, the inspiration for shows like The People's Court.


* The one time I represented a client in small claims, the judge was surprised. He'd never had one before him.
Sturgeon's 2nd Law, a.k.a. Sturgeon's Revelation: “Ninety percent of everything is crap.”

Why, yes, I am a lawyer- thanks for asking!

Log off and play yer guitar!

Strap on, tune up, rock out!
#39
Contact through the GC website, much more "agreeable" people, the managers at the GC's i've been to have acted like asshats likely stressed by the sonic shitstorm that happens everyday at the the guitar center.
???
#40
Quote by Captaincranky
Yeah right. Two felonies will even the score. If doing 5 to 10 is your idea of even.


You do know what a joke is right?
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