Hey all,

I ordered a new Jackson soloist last week and set it up to my liking. The guitar plays fantastically and feels really good.

The main issue is that there seems to be a high fret around 14-15 as well as 10 that completely kills the the fret before it. I've confirmed that there's enough relief on the neck and that the action isn't too too low.

I've done some googling and found that indo Jackson's sometimes have frets that pop out a little. This doesn't appear to be the case with this particular fret.

My main question is should I send it back and request another? Are high frets common on brand new guitars? This is my first brand new guitar in many years.

I'm just trying to decide if it's worth it to send it back and potentially have the same issue with the replacement or if I should just suck it up and pay to have the frets leveled.

My gut is telling me to send it back but I figured I'd ask here to see if anybody else has experienced anything like this with a brand new guitar,

Thanks in advance for any input
take it to a local tech, it might be as easy as filing it down a little.
what specific model?
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youre just being a jerk man.

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It's an SLX Soloist. As for taking it to a tech, I guess I was under the impression that the frets at the very least would be playable.
Personally I would send it back. The guitar won't be perfect but paying for a fret leveling on a brand new guitar is not something I generally set aside funds for. Chances are you just got a dud. I doubt this will be a consistent issue.
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While it is the norm for a new guitar to need a good set up, especially an import that has traveled across varying climates, but personally if I am buying new I won't accept anything more than a poor set up, a bad fret or short in the electronics, noticable finish flaws etc. is unacceptable in a new guitar IMO unless it is a serious cheapo in which case you get what you pay for.

Send it back if the replacement is messed up send it back too until you get one you are happy with. Some minor fretwork needing done is acceptable for used but not for new.
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Last edited by Evilnine at Oct 31, 2016,
Thanks for the replies guys. All great points. I'll likely be sending this back. Hopefully the next one won't be so bad. Besides that flaw this guitar rocks!
yeah send it back

or another option is you could price the cost of the repair and then (before getting the repair) mention it to the retailer and ask if they'd pay for it. that's only if the rest of the guitar is great, though.
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The guy wears a KFC Bucket and a white mask during performances, and you're interested in the color of his pickup covers?

I agree with Dave really, you should at least have a functional instrument out of the gate.