Okay I just got one of these, only had about a half hour to play with it before I had to go to work but when I have it on the neck pickup it's making a very loud hum if I'm not playing. I have a noise gate pedal and when I have that on its fine. Is there something wrong with it or is it just normal? Doesn't seem to do it on the bridge. Haven't had a chance to see if it does it on the clean channel or not yet
Does it make the noise when you are not playing or when you are not touching the strings?

If it makes a hum when you aren't touching the strings that sounds like a ground problem.

Did yours come with the EMG HET set?
Jackson Kelly KE3 - MIJ (Distortion/Jazz)
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ESP E-II Eclipse Custom (JB/'59)
ESP LTD EC-1001FR (EMG 81/60)
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TOOOO many T.C. Electronic Pedals. . .
Yes emg het set. It does it if I'm touching the strings but not playing. Is a ground problem an easy fix or send it back?