I recently picked up a blackstar ID:Core 20 v2 and was looking to use the insider software, which I installed only to find that it displays a blank white window everytime. I have tried using the 'troubleshoot compatibility' setting but that hasn't worked. So I was wondering if anyone has had a similar experience and was able to fix it.

I am using windows 10 if that helps

There are system requirements from blackstarinsider.co.uk
  • Microsoft® Windows XP® (Service Pack 3), Windows Vista®, Windows 7® or Windows 8®
  • Intel® Pentium® 4 2GHz or faster (or equivalent)
  • 1GB RAM or greater
  • 1GB free HDD space
  • Minimum display resolution of 1024x768
  • Internet Explorer® 7.0 or later
  • Microsoft.NET® Framework 4.0 or later (included within Blackstar INSIDER installer)
  • Microsoft Silverlight® 5.0 or later
  • Internet connection for accessing the Online Community
  • Adobe Flash Player (installed via Internet Explorer® ) for downloading patches from the Online Community.

I'm not sure that Blackstar software doesn't support Windows 10, but it can be the core problem
Another one is that Windows 10 hasn't preinstalled Internet Explorer, so maybe the problem is here.
Anyway, it's better to write to Blackstar support.