#1
Hello, i took a trial for UG 5 days ago and my bank account was directly debited for the lifetime plan without letting me the time to try the software or even cancel the offer before the end of the trial.
( i subscribed the 15th of february, got debited the same day )

How can i get a refund and turn off the trial ?

Regards,
Marc
#2
People pay money to use this site? Lmao
Come back if you want to
And remember who you are
‘Cause there's nothing here for you my dear
And everything must pass
#3
There's a support link at the bottom of the page. Idk why you thought this would be the place to get a refund. The Pit is for cheap skates.
#5
you're probably never gonna see that money again cuz never pay for guitar anything online ever again the best stuff is free trus me.

on a real note check the email confirmation and just call or email them
"I specialize in driving a set like I'm driving a Lexus" - Uncle Mez
#6
sorry your money has been equally distributed to the collective here at ultimate - guitar dot com im using my cut on beer
#7
Thanks for filing a complaint at ULTIMATE-GUITAR.COM

For a full refund please reply to this message with the word refund
#8
Quote by kalypto
Thanks for filing a complaint at ULTIMATE-GUITAR.COM

For a full refund please reply to this message with the word refund


All seriousness, email is the best way to get a hold of them. Going though the support forum is a massive pain. Email them, it is somewhere on the support page.
"Music became a healer for me. And I learned to listen with all my being. I found that it could wipe away all the emotions of fear and confusion relating to my family." Eric Clapton
#9
Quote by Thrashtastic15
sorry your money has been equally distributed to the collective here at ultimate - guitar dot com im using my cut on beer
Привет, комрад, деньги хорошо. Спасибо!
You are now using UG Black.
You are now using UG Classic.


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#10
Why do people pay for stuff online without even researching first? You can get pretty much anything that is digital for free nowadays through so many methods, google search being one. There is no feature on this site I would actually pay to use when I can find a free alternative elsewhere on the internet.
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