My Schecter C-1 Platinum has EMG pickups in neck and bridge, a single volume and a single tone. When i turn the volume knob all the way down it mutes the guitar by like 25% but definitely not all the way. Any ways to diagnose and possibly fix this problem myself? Or for some reason is this normal. Im asking on here cause Schecters customer service is ASS,
No that's not normal, unless you are confusing the tone knob.

My first guess is a bad volume pot or the quick connect EMG system is loose somewhere. I'd take off the control cavity backplate and make sure all of the connections are seated.
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