#1
Hi everyone,

I've had Tab pro for almost one year now. However since ~1 month it's become quite laggy, I used to be able to play Fade to black without any lag but now the sound is horrible :
[url="(Invalid video video code)]

I tried in Chrome and the lag is less noticeable, but still there (and I'd like to stick to Firefox). I can't think of any addon that would cause that kind of lag, I've only got adblock plus, stylish, greasemonkey (with no scripts or styles for UG), and Classic Theme restorer, but I already had them before and I didn't lag at all.

Any idea?  Thanks.
#2
Thread was moved to forum: Tab Pro Service Feedback
Quote by zappp
emad I'm gonna ban you, seriously.
#3
magmacubeneth We'll investigate the issue, thanks for addressing it. 
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If you create a ticket by contacting the Support Team directly at forum-support[@]ultimate-guitar.com you'll receive a personal answer by email within 24 hours.

#4
magmacubeneth I'm sorry for the late answer, is the bug still present? I can't reproduce the lag, everything seems to play normal, just as it should.
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If you create a ticket by contacting the Support Team directly at forum-support[@]ultimate-guitar.com you'll receive a personal answer by email within 24 hours.

#5
Still present unfortunately. :/ The lag is mainly on sustained notes if that can be helpful.
Last edited by magmacubeneth at Jun 30, 2017,
#6
Quote by magmacubeneth
Still present unfortunately. :/ The lag is mainly on sustained notes if that can be helpful.

I'm having lag issues myself for the last 2 weeks or so. Only site I have issues on.
#8
thewrongsondi dbentley0313 Are you having this issue with a specific song, or like all the time? Cause I can't reproduce it with with this one tab.
Ultimate Guitar official Support Portal
If you create a ticket by contacting the Support Team directly at forum-support[@]ultimate-guitar.com you'll receive a personal answer by email within 24 hours.

#9
Every tab on chrome. Firefox will stutter, I delete history and it plays fine. Sucks to have to have a whole different search engine just for one website.
#11
Now even deleting the history on firefox isn't working. Complete waste of time. If this doesn't start working soon I guess it's refund time.
#12
thewrongsondi We're on it, but the issue is kinda tricky, so it takes time. Sorry about that.
Ultimate Guitar official Support Portal
If you create a ticket by contacting the Support Team directly at forum-support[@]ultimate-guitar.com you'll receive a personal answer by email within 24 hours.

#13
Closing all tabs and disabling all addons on firefox reduces the lag, however it is still there and some sections are lagging so much, I can't hear anything.

For a quick solution, I think modifying the code so that it only plays non-muted instruments will be enough. So in this tab, which has 34121 instruments and is unplayable because of that, I could mute all but the main instruments and be able to hear what it sounds like.
#15
For the last week sounds refuse to even begin to load. On ANY tab. Using windows 7 and have no issues til last week. LIfetime member now for a couple years. 
#17
thewrongsondi I mainly used it for the rhythm and drum tracks, or for the auto scroll feature as I play along with the youtube backing track. now it won't scroll or anything. It's officially worthless. 

The only high poin in the whole situation is that I DID get my $20 worth out of it before it took a shit.