#1
Ok, first of all, my computer has both XP and Vista on it and I'm on XP now, and the problem is with Vista.

It all started about 5 hours ago. I was browsing UG, when I saw Logz laptop problem thread. Someone in that thread recommended Zonealarm, so, I decided to check it out. I downloaded the .exe and ran it. First attempt failed with an error... so I tried again. It worked the second time... for a while. During the installation, it got stuck at 19% (also jumped from 0% to there) and wouldn't move. I decided to wait it out and clean my room a bit. As I cleaned my room I glanced back on my screen occasionally, to check the progress. It was at 19% for a good 15-20 minutes. As I glanced for another time, I saw the screen turn blue and in a matter of 5 seconds, the computer restarted itself.

I had gotten my first BSOD (Blue Screen of Death) since I had used Win 2000, and they were practically considered obsolete in Win 98. I was obviously pissed off because a BSOD is never good.

The computer restarted and started up again, with a window saying that Vista has recovered from an unexpected shutdown (I took a screen shot, if it's important).

Now there are two main problems: I have no internet connection and Firefox won't even open. I get my internet through a network. I'm connected to another computer in the house, which has the modem connected to it. My brother is also connected to it the same way I am, and everything is working fine with him so it's not a problem with that computer.

I've tried everything to get the internet working again, simple things like restarting my computer (and the other one I'm connected to) and unplugging then plugging the wire back in, to calling my dad for help (he couldn't get anywhere either).

I'll tackle the Firefox problem once I get the internet working (I'm on Firefox now, by the way).

The only thing I can think of is doing a system repair but I'm not even sure how to do it, so I'm going to try popping in my Vista CD if nothing else works.

So, has anyone else gone through something like this, or have any suggestions?

Thanks.

PS, please don't tell me to forget Vista and stick with XP. I use XP as a backup for instances like this. Also, I'm not going to get a Mac or Linux (I've already had to format twice because of Ubuntu.
#2
I have had the whole unable to connect to a wireless network thing but nothing that serious. Also I wouldn't totally* blame zone alarm, I use it and it works. Maybe the install was corrupt or something.
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#3
you can do a few things try reinstalling zonealarm again and see if that works if not possible try erasing zonealarm from add and remove programs since zonealarm is a firewall i maybe be stopping you from acessing the internet.

anmother thing you an try is seeing if any zonealarm processes are running on and try closing that see if it would allow u internet acces

another thing you can do is system restore
#4
i would suggest doing a system restore cause it probably saved a random point somewhere. i got a pretty scary virus and it fixed every thing.
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#5
Quote by --ARES--
I have had the whole unable to connect to a wireless network thing but nothing that serious. Also I wouldn't totally* blame zone alarm, I use it and it works. Maybe the install was corrupt or something.


I'm not on a wireless internet though.

Quote by stefan1988
you can do a few things try reinstalling zonealarm again and see if that works if not possible try erasing zonealarm from add and remove programs since zonealarm is a firewall i maybe be stopping you from acessing the internet.

anmother thing you an try is seeing if any zonealarm processes are running on and try closing that see if it would allow u internet acces

another thing you can do is system restore


I haven't thought of checking if zone alarm was blocking the internet.

I'll boot into Vista and check.

Brb.
#6
Well, Zonealarm never installed and there's no sign of it on Vista. I'll do a system restore in like 10 minutes.

Ah and I forgot to mention, I keep getting prompted to connect to the internet via dial-up (on Vista)... but I haven't used dial-up in ages.

Edit:

I'm off to go do a system restore.
Last edited by Thornography at Sep 23, 2007,
#7
I have no internet connection and Firefox won't even open. I get my internet through a network. I'm connected to another computer in the house, which has the modem connected to it. My brother is also connected to it the same way I am, and everything is working fine with him so it's not a problem with that computer.



maybe try to be a little mroe specific how you have the computers conencted for exampel router,modem this can help us find out what teh problem is


Well, Zonealarm never installed and there's no sign of it on Vista. I'll do a system restore in like 10 minutes.

Ah and I forgot to mention, I keep getting prompted to connect to the internet via dial-up (on Vista)... but I haven't used dial-up in ages.


mmmmmm. lets see you can try messing with your network conenctions.


let me give you the steps i do to troubleshoot this kind of thing and see if it helps you out.

since you say the problem is vista i doubt is cable connection but for the hell of it unplugged it and plug it back in see if you get internet or how it responds .

2nd thing ou can do is check drivers i dobut it is drivers since it was working fine before. but jsut check for the hell of it jsut to scratch it out of the list

3rd is you can reset your modem see if that helps.

4th. go to network connections and see if is possible to configure how your computer connects to the internet maybe configuration got messed up


if you give us more information how you network is set up it can help us further help you out
#8
Quote by stefan1988
maybe try to be a little mroe specific how you have the computers conencted for exampel router,modem this can help us find out what teh problem is


mmmmmm. lets see you can try messing with your network conenctions.


let me give you the steps i do to troubleshoot this kind of thing and see if it helps you out.

since you say the problem is vista i doubt is cable connection but for the hell of it unplugged it and plug it back in see if you get internet or how it responds .

2nd thing ou can do is check drivers i dobut it is drivers since it was working fine before. but jsut check for the hell of it jsut to scratch it out of the list

3rd is you can reset your modem see if that helps.

4th. go to network connections and see if is possible to configure how your computer connects to the internet maybe configuration got messed up


if you give us more information how you network is set up it can help us further help you out


I've tried all of those things you've mentioned. It got late last night so I left it until today. Today, I tried to do a system restore but who knew you needed to back up everything before or something like that so I had nothing to restore from.

I tried popping in the Vista CD and no much happened. I followed the instructions to install it again and I got the option to install cleanly from scratch or upgrade from a previous version. I chose to upgrade, hoping that it won't overwrite XP. It didn't but now I have more problems. Everything goes fine until the log on screen (even my old account and the other ones are there, with passwords and everything) but when I log on it says I need to activate my copy of Vista, which I did last time I installed it. Normally it takes maximum 30 seconds... but to activate you need to do it online, and low and behold, my internet still isn't working, therefore I now have 0% access to Vista, except through XP. I've already backed up my music, videos, pictures, .exe's, and homework etc, on another partition of my HD.

Now I'm just stuck having to do a clean copy of Vista and hopefully it won't fuck with my music etc.
#9
Quote by Thornography
I've tried all of those things you've mentioned. It got late last night so I left it until today. Today, I tried to do a system restore but who knew you needed to back up everything before or something like that so I had nothing to restore from.

I tried popping in the Vista CD and no much happened. I followed the instructions to install it again and I got the option to install cleanly from scratch or upgrade from a previous version. I chose to upgrade, hoping that it won't overwrite XP. It didn't but now I have more problems. Everything goes fine until the log on screen (even my old account and the other ones are there, with passwords and everything) but when I log on it says I need to activate my copy of Vista, which I did last time I installed it. Normally it takes maximum 30 seconds... but to activate you need to do it online, and low and behold, my internet still isn't working, therefore I now have 0% access to Vista, except through XP. I've already backed up my music, videos, pictures, .exe's, and homework etc, on another partition of my HD.

Now I'm just stuck having to do a clean copy of Vista and hopefully it won't fuck with my music etc.


On XP, there's a phone number you can call to activate it. I'd imagine it's the same way with Vista.
#10
Quote by I floss daily
On XP, there's a phone number you can call to activate it. I'd imagine it's the same way with Vista.


Yes there is. It was one of the options I could choose from... but I didn't want to because I'm not sure if it'll cost a lot on the phone bill and my parents are gone, so I'll resort to that if nothing else works.
#11
Quote by Thornography
Yes there is. It was one of the options I could choose from... but I didn't want to because I'm not sure if it'll cost a lot on the phone bill and my parents are gone, so I'll resort to that if nothing else works.


With XP, there was a toll-free number.
#12
BSOD obsolete since '98? Oh how mistaken you are.
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#13
not sure if this helps but vista offeres 90 days free support on new installs phone = 866-234-6020, i think thats the same number for xp
just so i dont have to edit every post i make, let me clarify something I CANT TYPE WELL....thanks
#14

I tried popping in the Vista CD and no much happened. I followed the instructions to install it again and I got the option to install cleanly from scratch or upgrade from a previous version. I chose to upgrade, hoping that it won't overwrite XP. It didn't but now I have more problems. Everything goes fine until the log on screen (even my old account and the other ones are there, with passwords and everything) but when I log on it says I need to activate my copy of Vista, which I did last time I installed it. Normally it takes maximum 30 seconds... but to activate you need to do it online, and low and behold, my internet still isn't working, therefore I now have 0% access to Vista, except through XP. I've already backed up my music, videos, pictures, .exe's, and homework etc, on another partition of my HD.

Now I'm just stuck having to do a clean copy of Vista and hopefully it won't **** with my music etc.


doing the upgrade was a bad idea. it probably messed more your configuration of all kind of files. what kind of copy you got of vista just the upgrade or do you have the one where u can boot from dos and erase partitions and do clean install if so try that

about the music the files should be accesible from xp just look into the fodler u have them and if they dont appear try clicking onf older options to see hidden files and they would probably appear so just make a backup of that and you could reinstall.
if the music is the only thing holding you back from reformating if you have other kind of stuff you need to backup try troubleshooting first or jsut backup everything


if you got any more problems just let us know
#15
Quote by stefan1988
doing the upgrade was a bad idea. it probably messed more your configuration of all kind of files. what kind of copy you got of vista just the upgrade or do you have the one where u can boot from dos and erase partitions and do clean install if so try that


I'm sure I can boot from DOS. I got my Vista Home Premium with my computer. First thing I did was uninstall it, then install Windows 2000, then XP (XP needs a previous version of Windows installed to install it, and Vista too), then I installed Vista from XP, keeping XP alive.

I regret upgrading now because I can't do ANYTHING at all. The internet is really fucked up and just won't work whatsoever. I can't even put a clean copy of Vista on because it won't read the CD from the Log-In screen. I'm going to try to do it from XP which should work because that's how I did it the first time.

I'll be back later.

Edit: Well I've fixed everything. I made a clean copy of Vista and the internet works fine. Thank god I saved all my .exe's. I would hate to download it all again.
Last edited by Thornography at Sep 24, 2007,