bah this always happens, althoguh i forgot how i fixed it the last time

theres a document waiting to be printed, but its not, so when i click to cancel the doceument, it just says "deleting", and ever actually does, there fore, all the documents behind it wont print unless that one on top is deleted, but i dont know how to do it, and i cant even uninstall my printer, there is a solution but i forgot, any ideas?
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