I can't get it to work properly. I've emailed the website for help twice but they never reply.

Everytime I try to play a song I can't hear anything unless I play it with the Real Sound Engine and even when I do I can only get a few instruments to work. I've tried to reinstall it but I still cant get it to work. Any help appreciated.
Your MIDI volume is probably down or muted.. Check your volume control
Check if you have the MIDI sound card installed in your computer.

Go to Start -> Control Panel -> Sounds [and Audio Devices] -> Audio
Then check if anything is there under the MIDI playback.

If it's there, then try and download a MIDI file [eg. mididelight.com], check it out if it works and then reply back.

[NB: Im not trying to promote this site, just trying to check if he has MIDI installed]
Quote by dan ramP
RSOB and Gavs must have a great relationship to be able to sleep around so much
Quote by RSOB Bass
Yeah, it's pretty flexible. Like gavz.

Likes to play thread games, also!

I'm not sure if I have the MIDI soundcard. I can't find it but I'm assuming I had it because I didn't have this problem the first time I installed Guitar Pro.