#1
so Norton anti virus says i have a Trojan horse
but it cant take any further action, or have access to the file..
and when i close the notification thing, it just pops back up telling me a i have a virus..

what can i do?
#2
you do not want to open, touch or delete the infected file manually (ie clicking on it and pressing delete). You need to do a scan with your anti virus, most if not all anti virus software have a clean up tool which correct errors and get rid of bad stuff, it this doesn't work. Use another computer to download a program called Prevx, a trial antivirus which is pretty good at getting rid of things that other anti viruses can't. Try not to have your internet on while you know there is a trojan, a good majority of them can contain key loggers, info stealers etc. Hope that helps.
#3
This is why I hate norton: it allways sais you have a virus but never fixes it :s

i'd say check what file it is, and manually delete (you probably can't delete it normally, so download a program that will delete it on startup)
#6
Quote by ralph wiggum
so Norton anti virus says i have a Trojan horse
but it cant take any further action, or have access to the file..
and when i close the notification thing, it just pops back up telling me a i have a virus..

what can i do?


Your problem...
Quote by Telestar
Trust me man, it's Smoke on the Water. Deep Purple only wrote one song.
#7
Uninstall Norton and get another antivirus such as Avast, AVG, Avira, Kaspersky or Nod32.
#9
Quote by Helpy Helperton
you do not want to open, touch or delete the infected file manually (ie clicking on it and pressing delete). You need to do a scan with your anti virus, most if not all anti virus software have a clean up tool which correct errors and get rid of bad stuff, it this doesn't work. Use another computer to download a program called Prevx, a trial antivirus which is pretty good at getting rid of things that other anti viruses can't. Try not to have your internet on while you know there is a trojan, a good majority of them can contain key loggers, info stealers etc. Hope that helps.


f*ck i already deleted it
i updated to the 2009 version of norton and so far i think its fixed
thanks guys
#10
Quote by ralph wiggum
so Norton anti virus says i have a Trojan horse
but it cant take any further action, or have access to the file..
and when i close the notification thing, it just pops back up telling me a i have a virus..

what can i do?


Turn off your computer, disconnect from the net, hold F8 as you start up. A window will appear, restart in Safe Mode, and delete it using command prompt by typing del/f *full file path of suss file*
#11
well problems sometimes persist by just manually deleting the file (not to mention opening the file can spread all kinds of wonderfull goodies onto your hd). Deleting a file by hand really only deletes what you can see (what if it's a hidden folder? you'll think it's gone and safe, but it will still **** you over). Best do a full sweep with a good anti virus
#12
used to have norton, it sucks. even verizon internet security suite is much better.
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