Men's Wearhouse Apologizes To Dave Mustaine

Men's Wearhouse, has apologized to Dave Mustaine for the delay in delivering the gift certificate he purchased for the band's tour manager.

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Men's Wearhouse, the U.S.-based men's dress apparel retailer, has apologized to Megadeth mainman Dave Mustaine for the delay in delivering the gift certificate he purchased for the band's tour manager, Blabbermouth reports.

In a December 28 note on Megadeth's Facebook page, Mustaine detailed his recent trouble with the chain, writing: "I know that not all of you have the kind of job that requires a suit, or wear a suit when you (if you) go to any kind of faith-based service, court date, wedding or funeral, but if you doyou are going to want to read this. You know me, I don't complain much in writing, but I gotta get this off my chest.

"A few days before Christmas, I purchased a gift certificate from the Men's Warehouse [sic] in Salt Lake City, Utah as a gift for our awesome tour manager Jim Carroccio. You know the Men's Warehouse [sic]... the old geezer with the voice that sound like he has chain-smoked since he was a fetus; the one that espouses, 'I absolutely guarantee you're gonna like the way you look,' or some manure like that, right?

"Well, I was talking to Jim today and wondering why he didn't say anything (I think we all wonder sometimes when our loved ones or friends get gifts if they actually like them) and it turns out that they decided to hold my order, otherwise called by them as 'pending', and told no one. For almost 9 days now, I have been waiting for delivery of this gift certificate, and I wouldn't say anything because it IS the holidays, but these salesmen promised that they would GUARANTEE a two-day delivery of the certificate to Jim (it seems they throw this word GUARANTEE around quite a lot).

"So, we called and asked what happened and they have no explanation whatsoever, they didn't care, and when we asked if they were going to do anything to remedy this, they made no effort whatsoever for this mix-up... although they did promise me the same GUARANTEE that they gave me when I bought it; that is that they will send it 'two-day delivery,' but I already was promised this. Maybe they mean 12-day delivery.

"I really think that it sucks when people make false claims, that they don't care to make good on a problem that is clearly their fault, and with all of the 'ABSOLUTELY GUARANTEE IT' crap I just had to say something. We are all living in very tight financial times right now, and like I said, you may not wear a suit for your job or for an event or occasion, but if you do, I would strongly recommend you wear someone else's suits. Go to JoS A. Bank instead. I for one, will never set foot in a Men's Warehouse [sic], even for shelter from a blizzard. I absolutely GUARANTEE it."

On January 2, Men's Wearhouse responded to Mustaine via Megadeth's Facebook page, admitting that the delay in processing the order was "unacceptable" and standing by its promise to "deliver world-class customer service".

"Dave, thanks for reaching out to us on Facebook," Joe of the Men's Wearhouse "social media team" wrote. "We apologize for the delay in receiving your gift card and agree that the delay is unacceptable. Customer satisfaction is our highest priority and we stand by our guarantee to deliver world-class customer service. So, we'd like to speak with you about a solution but are having some trouble reaching you since we last connected on 12/28. Please send your contact info to MWListens@tmw.com and our team will help you right away."

139 comments sorted by best / new / date

    JohnnyCNote
    What's the deal with this:? "You know the Men's Warehouse [sic]... the old geezer with the voice that sound like he has chain-smoked since he was a fetus; the one that espouses, 'I absolutely guarantee you're gonna like the way you look,' or some manure like that, right?" Maybe he should look in the mirror (or at least his computer screen or piece of paper) and check his attitude. I agree it's shitty to be promised something from a business and then it doesn't happen, but does that justify his making totally puerile insults about the company's owner? I have to wonder if there isn't something else afoot in his statement, like an undercurrent of anti-Semitism given his alleged faith. And what sort of gift is anything from Men's Wearhouse? I actually bought a suit years ago from one of their first stores in San Francisco, but that's because I didn't (still don't) have even a fraction of the money DM has. This is a gift to his tour manager, someone presumably important to any band, and he goes to a discount chain to get him a gift certificate? With his money, DM could have gone to either an exclusive department store, like Saks or Neiman Markup, or to Brooks Brothers or Brioni. Anywhere except a discount chain. But all that implies that DM would even know the difference. Maybe if he knew that Ronald Reagan wore Brioni suits . . .
    DOS-JSY
    My god... What kind of world do we live in. My thoughts go out to Dave and his family for this tragedy and hope they have the strength to recover from it. Shut up Dave.
    mr.sexytime
    attacking the guy on the commercial? whats he have to do with anything!?!?
    JohnnyCNote
    Probably has something to do with his being Jewish, and DM's claims to be a "christian". Evidently in his mind it's enough to just call himself one and not bother with trying to act like one . . .
    thes50
    Welcome to day two of Dave Mustaine's epic voyage to get a gift certificate from a shop! Today we witness the rare, seldom seen manager outside of it's natural comfort zone as it apologizes for poor customer service. Tomorrow on UG' coverage of Dave Mustaine - He spoke to three people AND had a rant at staff about Obama. Tune in at 3PM GMT for more!
    soulgrenade
    Dave does whatever suits him...
    ZOSO <(")
    I see what you did there.
    Michael Stewart
    No shit.
    endtime
    *No shirt.
    Underjoggle
    Ah, cut him some slacks.
    rolandroi
    I pee on the center of the toilet bowl to show my dominance.
    jpk6044
    Men's Wearhouse? Really? So not only is Mustaine one of music's largest d-bags, he's cheap too? Go figure.
    hey_joe42
    Haha, How come Dave Mustaine is allowed to receive customer satisfaction but his organization doesn't promote it. Dave Mustaine deserves to be screwed more often for the way his organisation has treated the fans at the 2nd year of the Gigantour Tour in detroit. Many people paid for a photo with Megadeth and these photos were magically lost. But the difficulting in getting the money back, or even an appology ended up with me being banned from everything the Megadeth Organization could. Leaving me with no ways of even finding out how to be reimbursed. Atleast Dave McRobb is a nice guy, but still Dave, could you run your organization so it didn't screw the fans and then make it miserable for your fans after. I hope Karma comes back to Dave one day.
    thebigredjj10
    That sounds really shitty. It's always frustrating when the organization screws up, but leaves the client on the hook for the bill for their errors. It's even worse because when you made an effort to either get reimbursed or have the issue resolved YOU were the one punished.
    diskothek
    Men's Wearhouse sucks. Tried to rent a tux for an event and they gave me this thing that felt like I was wearing a tent. And thats after being measured and having it ordered!
    Eifler121
    Whoa, I thought this would have something to do with what the Men's Wearhouse guy said, but it's just the same article. My tabloid hunger is unsatisfied.
    THE76GOAT
    I love it when a millionaire says " We are all living in very tight financial times right now "
    Do Re Mi
    UG's New Year resolution should of been to stop posting frivolous, Mustaine stories. Too late now.
    lb_728
    economic crisis, kids starving in Africa, global warming, and this guy is worried about his gift card. Way to go Dave.
    Irueludruel
    Take it your to busy dealing with those problems to care when you get screwed.
    Jazz1992
    Well, I'm guessing when he (lb_728) gets screwed it won't end up in the news.
    AcousticMetal99
    Generally it's celebrities in news. And admittedly, lots of that sort of news is tripe anyway. That said, Dave often says funny stuff (even if he doesn't mean to). And he is actually making a good point for once.
    JD.15
    lets just be happy he didn't try and pin the whole thing on Obama.
    Reisgar42
    Okay, so he really is that detached from the real world. Good thing that's settled.
    Vypor
    Why would anyone care about this? Nothing noteworthy even happened! I think pretty much everybody has gotten poor customer service at some point. New Amon Amarth album!
    link no1
    I dunno...I find myself wanting to know what Daves response is to their response.
    JelloCrust
    I, personally, enjoy watching Dave making an insufferable asshat out of himself.
    i_am_metalhead
    He's making an asshat out of himself because he (most likely) gave a company that claims to have outstanding customer service several thousand dollars and they treated him like shit? You, sir, are the asshat here.
    JelloCrust
    He expected 2 day delivery 2 days before Christmas. . . uh, also, have you ever worked retail during the holidays? Check yo' privilege!
    saint_berzerker
    Because it's a Dave Mustaine **SLAM!** article. The guys at UG have a serious hard on for this guy.
    JohnnyCNote
    The reason it's carried here (and elsewhere) is because Dave himself decided to make his beef public. He obviously thinks there are all sorts of types whose interests revolve around what he thinks and does. So he writes a big, borderline anti-Semitic rant on his FB page and figures that if his day was ruined, then naturally so is everyone else's (at least those who matter) . . .
    arnolddrummer
    anyone else think that they only asked for his contact info so they could meet Dave? That's what I would do.
    Abacus11
    Doubt it. I love Megadeth and Dave but most people don't know who he (or they) are. Unless the manager is an old metal head like me or a guitar player who loves metal I'm sure they had no clue until the story caught on via social media. Unfortunately, Megadeth and Mustaine haven't really been in the spotlight for about 20 years.
    i_am_metalhead
    You obviously live under a rock because Megadeth are huge.
    Skuzzmo
    And you obviously wear rose tinted spectacles. Megadeth are not huge by any stretch of the imagination. they were... but that was some time ago.
    BassFishin
    "You know me, I don't complain much in writing, but I gotta get this off my chest." I hope this is sarcasm. Also, he can get over himself. You can't order something a couple of days before Christmas and expect to get it by the Holidays, even if there is a guarantee. This is something regular people know. As for the poor customer service...god, why am I even spending any more time thinking about this? I'm so sick of this guy. It's a good thing he's one hell of a guitarist.
    Skodward714
    Well, he is sort of right about not complaining much in writing. Usually he does all the complaining vocally.
    TheBigDirty716
    Welcome to the world most people live everyday, Dave
    i_am_metalhead
    Yeah because most people drop thousands of dollars into a gift certificate and get ripped off every day. I'd like to visit your house in Delusionland sometime.
    Crimson.King
    I agree with Dave (OMG, did I really just write that?) If a vendor promises to deliver in X days, then they should deliver in X days. Many years ago I bought something from Musicians Friend and paid a bunch for FedEx overnight delivery. Took the next day off work so I could sign for the package and it never arrived. I called back Musicians Friend and told them what happened. They said it was because my order was processed after 12 noon and they were sorry. I thanked them for the explanation and apology, but said I still paid for overnight shipping that didn't happen. They refunded my shipping charge and everything was good...I've continued to buy from them to this day.
    sideslick
    I disagree with this being "news" on UG, but I'm with you here. Dave ordered something with the expectation from MW that it would be there by Christmas. They hadn't made any action to correct their error. His status as a celebrity sure helped him get this out there. I'm gonna say that Dave is totally in the right with this. I'm glad he's finally getting the service he paid for.
    JelloCrust
    The difference here is that he ordered it 2 days before Christmas. Do you have any conception of what that time of the year does to people working in retail? It make me homicidal.
    RC52190
    It really doesn't matter, because they made a guarantee that it would be there in 2 days. You can't do that as a company and then expect people to not be mad when you don't follow through because "you shouldn't have expected that they could keep such a guarantee during Christmas time." I don't ever agree with anything Dave says but he is completely in the right here, and I don't know if people are disagreeing with them just because it's popular to hate what he says or because they're really that ignorant about how good business works. It's a basic rule that it's bad business as a company to promise a customer something and then not follow through with it, and it's even worse business to not compensate that customer if the guarantee is not followed through with. They ****ed up twice and Dave was right to call them out for it.
    AcousticMetal99
    Yup. Agree. For once I'm on Dave's side - they knew it was Christmas and a busy time of year. They made that guarantee (effectively a promise) to him. They should keep that promise, or give him some form of compensation and a public apology.
    JelloCrust
    You realize not the USPS, UPS, FEDEX, or any other mailing service runs on Dec. 25th, do you not?
    thebigredjj10
    I've been happy with all my purchases from Musicians Friend so far, and I've been shopping from them for a number of years. Their service has been as I would hope for, and their pricing is reasonable. I would definitely recommend the site to anyone looking to buy gear online. The fact that they fixed their is error is a big one. Most retailers I've dealt with when they screw up, they blame it on you and leave the cost up to you as well. Good on them.
    Burkz
    I'm a big fan of Dave Mustaine and its great that the store apologized, but UG didn't have to make an article about it.
    JelloCrust
    Yes they did! UG has been my main source of Dave Mustain Asshattery articles for months now.
    vppark2
    "Dave, thanks for reaching out to us on Facebook," Joe of the Men's Wearhouse "social media team" wrote. "We apologize for the delay in receiving your gift card and agree that the delay is unacceptable. Customer satisfaction is our highest priority and we stand by our guarantee to deliver world-class customer service. So, we'd like to speak with you about a solution but are having some trouble reaching you since we last connected on 12/28. Please send your contact info to MWListens@tmw.com and our team will help you right away." lol i woulda got in contact dave.
    ConcertShooter
    Men's clothing is serious business. I'm glad UG is on top of this important and timely story. (rollseyes)
    Viewtifuldude
    This is the man all you Megadeth "metalheads" adore so much. Note how he ordered the card "a few days before Christmas". I ordered some stuff the other day and it took way longer than I expected, but I didn't complain because what will that do? Also, I'm sure insulting the guy on the commercial should certainly help his little Dave Brigade on this company man just **** him. Nothing says "Aging Undeserving Of Fame Rocker" more than complaining about delayed shipment of something so trivial as a ****ing gift card. Did their manager even care?